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Phil

Phil

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Phil
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License key verification

We do not store any license keys, it is for verification purpose only if support expired

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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Problem with the links to the mobile version Comment by Phil April 26
  • 1) If you use the standard product layout, it can be disabled in Betheme -> Theme options -> Shop -> Single product: https://forum.muffingroup.com/betheme/uploads/560/D7IU9IBGBF67.png If you use a single product template, you can disable it…
    in Bottom margin for column shortcode Comment by Phil April 26
  • Sorry, but you still have not answered me about which pre-built website you tried to import. Can you answer that please? Regarding the error you have on the website please send us the WordPress dashboard access privately through the contact form, wh…
    in I can't see or use sample themes Comment by Phil April 26
  • It works via cPanel. As soon as we find anything, I will let you know. Best regards
    in problem with plugins Comment by Phil April 26
  • Yes, create a user with admin rights, and send all information I mentioned in my previous message through the contact form. Thanks
    in Page speed. Mobile logo render delay Comment by Phil April 26
  • https://forum.muffingroup.com/betheme/discussion/comment/268608#Comment_268608 I was trying that on iPhone 12 not on the desktop and it worked properly. I will try with another device as well, and I will let you know. https://forum.muffingroup.com/b…
    in Mobile Product Tabs not responsive Comment by Phil April 26
  • Which section exactly has this "white border"? Regarding the root cause of this issue, there was some specific route of updates when updating from one version to another and then to the V28, but to be completely sure I must consult that wi…
    in Problems with Padding in Betheme 28.0.x Comment by Phil April 26
  • 1) As I showed on my screeenshot in this message: https://forum.muffingroup.com/betheme/discussion/comment/268505#Comment_268505 Buttons styles can be adjusted there. Did you try modifying them? 2) Go to Appearance -> Widgets, and edit this widge…
    in Moving menu and WooCommerce shop icons Comment by Phil April 26
  • 1) Please do a test and put this code to WP Editor in a separate page, and check if it displays correctly there. 2) I can see that this button opens popup now. Do you still need help with that? https://forum.muffingroup.com/betheme/uploads/639/AJEHT…
    in We cannot find popup with inserted ID Comment by Phil April 26
  • You are welcome. Please let me know if I can help with anything else. Best regards
    in How i can remove the button text from portofolio Comment by Phil April 25
  • Please tell me where I can find this popup, so I can take a closer look at it. Thanks
    in We cannot find popup with inserted ID Comment by Phil April 25
  • You can change the font size in Betheme -> Theme options -> Fonts -> Size & Style: https://forum.muffingroup.com/betheme/uploads/321/PLDNB2P7VSDD.png Best regards
    in I'm new on betheme Comment by Phil April 25
  • Thank you, FTP works. However, the WP dashboard still does not. Are you sure that WP credentials are correct? Best regards
    in Unable to update one page after upgrade to Wordpress 6.8 and BeBuilder update to v28.0.5 Comment by Phil April 25
  • Probably some time ago, you added a custom width to this wrap of 30%: https://forum.muffingroup.com/betheme/uploads/199/G77YSHEC1EV9.png Without emptying this field, after switching to the default, this value remained in use. I have emptied this fie…
    in New update is ruining custom css Comment by Phil April 25
  • I just received your private message. Anyway, as I checked now the popup opens correctly: https://forum.muffingroup.com/betheme/uploads/207/RK3RCKHXTU4M.png Did you handle this in the meantime? Best regards
    in We cannot find popup with inserted ID Comment by Phil April 25
  • Sorry, but we haven't received a message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you sent all the required…
    in BeBuilder Data Updater not working and can't use Be Builder Comment by Phil April 25
  • Sorry, but we haven't received a message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you sent all the required…
    in We cannot find popup with inserted ID Comment by Phil April 25
  • So, as I mentioned in my previous message, you must deactivate BeCustom, and the single-page import will appear again. Best regards
    in No option to import prebuildsite Comment by Phil April 25
  • 1) If you want everything to be centered, remove the ID from the previous CSS code I have sent you. 2) To affect mobile view only you should use media queries: https://support.muffingroup.com/how-to/how-to-customize-css-based-on-screen-size/ Best r…
    in Make changes to the widget for iPhone Comment by Phil April 25
  • I do not know what layout, colors, design, etc., you are looking for. On the following website, you can see all available pre-built websites: https://muffingroup.com/betheme/prebuilt-websites/ You can choose Blog from the filters: https://forum.muff…
    in I'm new on betheme Comment by Phil April 25
  • You can use the following CSS code: .wpcf7 .wpcf7-submit{  background: linear-gradient(180deg,rgba(42, 123, 155, 1) 0%, rgba(197, 199, 87, 1) 50%); } Best regards
    in How i can remove the button text from portofolio Comment by Phil April 25
  • And it still displays for you like in the first screenshot? Did you check that on other devices? Best regards
    in betheme header for mobile Comment by Phil April 25
  • If our team member has already answered you, then please continue via email. Thanks
    in My site has changed after upgrade Comment by Phil April 25
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access…
    in Can't edit homepage Comment by Phil April 25
  • Hi, Do you have BeCustom active? If yes, then this field is hidden by default when this plugin is active. When you deactivate it, the single-page import will appear again. Best regards
    in No option to import prebuildsite Comment by Phil April 25
  • Sorry, but I do not quite understand what is confusing. If you want to have an anchor link in the button that leads to a specific section then you must put section ID in the button link: https://forum.muffingroup.com/betheme/uploads/258/IP87877BKWSD…
    in Add the scroll down to a section in the page Comment by Phil April 25
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in BeBuilder is not loading Comment by Phil April 25
  • Hey, Please send us the WordPress dashboard access and license key privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a…
    in Issue with License Manager Comment by Phil April 25
  • Hi, Do you have BeCustom active? If yes, then this field is hidden by default when this plugin is active. When you deactivate it, the single-page import will appear again. Best regards
    in Since update v28 I can't import a single page as before the v28 Comment by Phil April 25
  • Before diving into custom fixes, I had to confirm you've already done the basics. There's no point in troubleshooting advanced stuff if your site isn't fully optimized in the standard ways first. Please send us the WordPress dashboard access private…
    in Page speed. Mobile logo render delay Comment by Phil April 25