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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Closing gap between two elements Comment by Phil 12:03PM
  • Hi, There is no feature allowing to pull videos from YouTube, unfortunately. Best regards
    in videos dynamically retrived from YT Comment by Phil 12:03PM
  • I am glad I could help. If you have any other questions or problems, feel free to ask. Best regards
    in [Bug] GDPR 2.0 tab colours cannot be changed Comment by Phil 12:03PM
  • Hello, 1) Filter element titles should be translatable by translating the shop template. https://forum.muffingroup.com/betheme/uploads/351/DF8KU3Q3GDVB.png Note that after translating the template, you should edit the translated version and click th…
    in Questions about translating theme elements and missing CSS in WPML Comment by Phil 10:01AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in I am on Version 6.7.58 but it is using SR7 Comment by Phil 10:01AM
  • Hi, Can you attach screenshots showing your issue, please? Thanks
    in Website is broken on the front-end Comment by Phil 10:01AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in menu all page in smartphone Comment by Phil 10:01AM
  • I did not see categories in your filters, so I added them at the end and it looked like this: https://forum.muffingroup.com/betheme/uploads/388/02JJB8KRCSBE.png Please check it out by yourself, as the last update corrected this. Best regards
    in Product category filter hides parent categories Comment by Phil 10:01AM
  • You can try to temporarily switch to different directories, create appropriate translations, and then go back to the different domains. Best regards
    in Loading bebuilder Comment by Phil July 17
  • Please change it to different directories, because when other languages are in different domains, the iframe cannot load. Best regards
    in Loading bebuilder Comment by Phil July 17
  • Hi, Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.  Thanks
    in I can't log in to BeTheme Comment by Phil July 16
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in Displaying Items in the Sidebar Menu Template Comment by Phil July 16
  • I tried again, but after inserting your credentials, I still received this: https://forum.muffingroup.com/betheme/uploads/385/BSB9Y9I75D8O.png Also, regarding registration, in your private message, you mentioned the domain be-test.elizabethgraphicde…
    in New theme won't install Comment by Phil July 16
  • Hi, In your WPML settings, did you set the languages URL format to be a different domain, different directories, or a parameter? https://forum.muffingroup.com/betheme/uploads/980/1JVKKNQZ4MZ8.png Best regards
    in Loading bebuilder Comment by Phil July 16
  • Please edit the section and go to Advanced -> Responsive: https://forum.muffingroup.com/betheme/uploads/674/LLVS5YHGKDXG.png There you can control visibility. Best regards
    in Responsive Editing in BeBuilder Comment by Phil July 15
  • For the YT video, you must put the video ID in the appropriate field: https://forum.muffingroup.com/betheme/uploads/986/B3A9MTU3FCPK.png Then, in the field below, you must add the parameters you need. So if you want the video to autoplay without con…
    in VIdeo as background Comment by Phil July 15
  • This fix will be added in the upcoming update, so you do not have to worry about it. Best regards
    in Fatal error on tag archives — mfn_addons_ID('popup') / “Illegal offset type” Comment by Phil July 15
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
    in Huge headers and broken forms after installing PayPhone plugin Comment by Phil July 15
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in pop-up scrollbar Comment by Phil July 15
  • You can create a Full width section: https://forum.muffingroup.com/betheme/uploads/138/2KV5YCS5E5HE.png And inside it, put a video element. Note to set the margins to zero for this element: https://forum.muffingroup.com/betheme/uploads/566/GLUOWRFM2…
    in VIdeo as background Comment by Phil July 14
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in Blog not show the latest post Comment by Phil July 14
  • Hey, 1, 2) Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum di…
    in Product category filter hides parent categories Comment by Phil July 14
  • What about the system status? Did you check it? Is everything fine there? Best regards
    in [Bug] GDPR 2.0 tab colours cannot be changed Comment by Phil July 14
  • I have checked that in my environment, and the checkboxes work properly for me: https://forum.muffingroup.com/betheme/uploads/510/VZLBYL2SCGRT.png Please send us the WordPress dashboard and FTP access privately through the contact form, which is on …
    in [Bug] Checkboxes to select templates don't work Comment by Phil July 14
  • Yes, this option should work for sticky posts. https://forum.muffingroup.com/betheme/uploads/614/EKXN9Q8TVDQ9.png Does it not work for you? Best regards
    in Blog not show the latest post Comment by Phil July 14
  • I tried to log in, but there is still 2FA enabled. https://forum.muffingroup.com/betheme/uploads/776/RFRIYEGC3H4R.png By the way, I checked your license key, and it is already assigned to another website than the one you mentioned in a private messa…
    in New theme won't install Comment by Phil July 14
  • Hi, If you have an MP4 file of this video, you can set it as the section background as well. https://forum.muffingroup.com/betheme/uploads/745/JGV9XPPVBG7U.png Best regards
    in VIdeo as background Comment by Phil July 14
  • Hi, There is a bug with this feature in the current version. It will be fixed in the upcoming update. Best regards
    in Single page import - Not working Comment by Phil July 14
  • Hi, Do you have any offset for this Query Loop? https://forum.muffingroup.com/betheme/uploads/458/IDC2HOFX5ZU8.png Best regards
    in Blog not show the latest post Comment by Phil July 14
  • We have corrected it on your website. Please check it out now. Best regards
    in Fatal error on tag archives — mfn_addons_ID('popup') / “Illegal offset type” Comment by Phil July 13
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