Phil

Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…

in Category Dynamic Data Comment by Phil August 26

Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-overlap-elements-in-the-bebuilder/ If you still cannot handle this, please attach a link to your website, and I will take a closer look at what might…

in Can't reproduce demo anymore Comment by Phil August 26

Hi, Yes, it is possible to upgrade the version, but I suggest doing it carefully. At the beginning, create a backup of your website. For this, I suggest using the Duplicator plugin https://wordpress.org/plugins/duplicator/ (anyway, making regular ba…

in Update theme from very old version Comment by Phil August 26

Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…

in Warnings after theme installation Comment by Phil August 26

Hi, Do you have the newest version of Betheme installed? Please also attach a link to your website and screenshot showing how it suppose to look. Thanks

in Facing Issue on using PRODUCT TEMPLATE Comment by Phil August 26

Hello, Please, head to the following link, and check if you have your SSL certificate set correctly on your website. https://www.greengeeks.com/tutorials/how-to-install-a-ssl-certificate-on-your-wordpress-site/ Also, I suggest contacting your hostin…

in Unable to register the licence Comment by Phil August 26

I made a test and added a map to your home page, and it works properly: https://forum.muffingroup.com/betheme/uploads/881/8N0LGJDKJBFR.png Are there particular steps I should take to reproduce this problem? Best regards

in Builder is broken - cannot access page Comment by Phil August 25

Hi, 1) Instead of white label, please use the BeCustom plugin. See the following video tutorial about it: https://support.muffingroup.com/video-tutorials/how-to-rebrand-be-and-wp-admin-with-the-becustom-branding-tool/ 2) The problem with this reappe…

in issues Comment by Phil August 25

Hi, Instead of Query Loop, please try to use the Portfolio element and select categories within it. Best regards

in Archive template: Query Loop - Differentiate subcategories Comment by Phil August 25

Please increase the height value for this iframe by 10px, and the scroll will be gone: https://forum.muffingroup.com/betheme/uploads/662/1ILUVZAVK2CR.png Best regards

in Embedded form has a scroll bar showing Comment by Phil August 25

Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum …

in Post page redirecting Comment by Phil August 25

Please try to do as described in the following article: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ Best regards

in Home Page Featured Image Not Loading Comment by Phil August 25

You must create the Sidebar Menu template, and in the menu element You must set the Submenu visibility to Replace current: https://forum.muffingroup.com/betheme/uploads/550/ZLBHEYLSWIRP.png Best regards

in Mobile Menu Design Comment by Phil August 25

Hi, Subheader padding is to large on mobile. Go to Betheme -> Theme options -> Responsive -> Header, and set some low padding there: https://forum.muffingroup.com/betheme/uploads/161/G34AUWA2OEER.png Best regards

in title shifted to the right on mobile Comment by Phil August 25

You use Elementor and containers have side paddings: https://forum.muffingroup.com/betheme/uploads/056/OOXM6SIKS7IB.png So to reduce them, you must edit containers on your website. Best regards

in canvas size Comment by Phil August 25

Sorry, but I do not memorize which credentials are associated with particular topics. Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, a…

in Issue with Mega Menu opacity on Italian version Comment by Phil August 25

The login credentials you previously sent no longer work. Please resend them so I can check what might be wrong. Best regards

in Query loop in wrap child Comment by Phil August 25

This message could mean that your license key is used on multiple domains. If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregi…

in Update failed after buying new support 6 month Comment by Phil August 25

We have verified it and found out that you don’t need to store user choices in your database if: Consent signals are passed directly to Google (via gtag.js GTM). You can set it in Betheme -> Theme options -> SEO Users can easily review or upda…

in GDPR 2.0 - Consent ID Comment by Phil August 25

Hi, I have passed it on to the dev team, and it will be corrected in today's update. Best regards

in Question about elements with an ARIA Comment by Phil August 25

It could mean that your HTML code is corrupted. You must verify that all tags are placed and closed correctly. I can suggest copying and pasting this code piece by piece to see when it causes this issue. Best regards

in The wrapper with the HTML code is not cloned Comment by Phil August 23

Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…

in Builder is broken - cannot access page Comment by Phil August 23

Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…

in Add fetchpriority="high" option to Image in BeBuilder (for LCP/Core Web Vitals) Comment by Phil August 23

Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…

in Won't allow me to upload a .ttf font file Comment by Phil August 23

Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks

in Post page redirecting Comment by Phil August 23

I believe that the best way to see the differences is to enable them and check them out on your own. You can do it in the BeBuilder settings: https://forum.muffingroup.com/betheme/uploads/992/IAUK3EY6JET2.png Best regards

in Query loop in wrap child Comment by Phil August 23

https://forum.muffingroup.com/betheme/discussion/comment/272246#Comment_272246 Seems that your child theme and plugin "Worth The Read" are the root cause. When they are inactive, no error appears. I left them disabled, so you can verify it…

in Fatal TypeError in BeTheme: “Unsupported operand types: string * string” in media.php Comment by Phil August 22

The code is present on other pages as well: https://forum.muffingroup.com/betheme/uploads/879/4JEVHLREHZ7H.png https://forum.muffingroup.com/betheme/uploads/271/9YRLC9E9DWH8.png Please contact Google support regarding this. Thanks

Phil

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Phil

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