Phil
Phil
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- Phil
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Sorry that you encountered these problems. However, you did not give us a chance to check the last one you mentioned. If you recreate this issue, we will look at what could be the reason for this behavior. Best regards
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Hi, Sorry that it takes that long. I have contacted the dev team, and they said that they have it on the to-do list. If you send us your WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themefo…
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Hi, The filters are hidden behind the Header, which is why they are not clickable. Please, go to Betheme -> Theme options -> Header & Subheader -> Header, and set the Height value to at least 60, and the filters should work correctly. h…
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Hi, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-install-and-update-bundled-plugins/ There you will find out how to install these plugins. Thanks
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Hi, Please edit your page, and check the option The content: Hide. https://forum.muffingroup.com/betheme/uploads/861/2QD16ML78FFU.png After that, check if this space still appears. Thanks
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hi, The video is hidden for a mobile view because some devices do not handle it, and there is no setting to customize its size and position. However, if you need I can send you custom CSS code, that will show the video background. Best regards
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Hi, Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance bef…
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Hi, The only option to roll back the update is to use some backup of your website. If you do not have any, you can ask your hosting provider if they have some. Thanks
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Hi, Please, put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS, with Grid style enabled, and check if it is what you wanted to achieve. .portfolio_group.grid .portfolio-item .desc .desc-wrapper{ display:…
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please, open the builder settings, change the Column text editor to Code, refresh the builder, and check if the shortcode works then. https://forum.muffingroup.com/betheme/uploads/252/PJ2PDHPUPDZ5.png If this will not help, you can try this inst…
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Hi, Changing it requires writing a custom CSS code. I can help you with that, but I will need a link to your website. Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
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Hi, 1) You have a low max input vars value. https://forum.muffingroup.com/betheme/uploads/159/3RBTZ598NS6Z.png Please, contact your hosting provider to increase this value to at least 5000, and the problem with disappearing content will be gone. 2) …
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Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
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Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, please send us WordPress dashboard access privately thru the con…
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Hi, Please, go to Betheme -> Theme options -> Translate -> Blog & Portfolio, and there you will be able to change it there. https://forum.muffingroup.com/betheme/uploads/587/U0YQ35DY0NHW.png Thanks
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
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Hi, I tried to enter your website, but it shows under construction/coming soon enabled. Can you turn it off for a while, please? https://forum.muffingroup.com/betheme/uploads/740/MVW67JPL5W3G.png Thanks
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Hi, As Pablo mentioned we will need your FTP access for a deeper investigation. The following article will clarify what FTP is: https://www.mydomain.com/help/article/ftp-how-to-connect-to-your-website Please, send it to us like previously through th…
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Hi, I have checked the product you have sent a link to, and the add to cart works correctly. https://forum.muffingroup.com/betheme/uploads/249/ZYZ9ZWQ8XXY2.png Did you handle it, or it happens with some other product or products? Best regards
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Hi, Yes, you are right. Pablo mistook these two features, but luckily you found it. Best regards
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Hi, If it is not working with another theme and is a configuration problem, then our help will be limited as we do not know how you set up your slider, and we do not handle Slider setup. I suggest checking the Slider Revolution official manual: http…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, I have checked your website, and the images are not square. https://forum.muffingroup.com/betheme/uploads/872/4EBY21B9NCRM.png Did you handle it, or do you refer to something else? Best regards
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Hi, 1) The space comes from the builder. Open the WPBakery, and change this margin to zero. https://forum.muffingroup.com/betheme/uploads/339/0ZQDHCPNTC73.png 2) You can upload a smaller logo in Betheme -> Theme options -> Responsive -> Gen…
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Hi, Try to replace it with the following CSS: #Top_bar .menu > li > ul { top: 140px !important; } Thanks