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Phil

Phil

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Phil
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  • There was an issue in the theme files which we resolved on your website. Can you check that, please? Thanks
    in Appearance, connected user or private mode Comment by Phil August 2022
  • I noticed that you have all shipping options set to zero dollars. https://forum.muffingroup.com/betheme/uploads/757/V1JWW9SEFKV0.png Please, set them up, and check if the problem persists. Thanks
    in Side cart always shows “Shipping: Free!” Comment by Phil August 2022
  • @julian_walser, You are using an old version of the Header Builder which does not support local fonts. Please, use the new one. You can learn more about this tool here: https://muffingroup.com/betheme/header-builder/ https://support.muffingroup.com/…
    in Header Builder - use local fonts Comment by Phil August 2022
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help please send us WordPress dashboard access privately thru the cont…
    in Portfolio style: Masonry minimal Comment by Phil August 2022
  • You can choose how fonts should be loaded on your website. In Betheme -> Theme options -> Performance, you can choose to load fonts from the Google servers, download the fonts from Google to your server so they are loading directly from your s…
    in DSGVO Comment by Phil August 2022
  • Hi, Sorry, but we did not test this plugin with the theme. You would have to manually replace them. Best regards
    in search and replace - but how? Comment by Phil August 2022
  • Please, send a link to your website, so we can take a closer look at it. Thanks
    in Side Cart (animated cart from right) not working properly Comment by Phil August 2022
  • Hi, Can you explain that in more detail, please? Thanks
    in DSGVO Comment by Phil August 2022
  • Hi @michaelp35, Did you choose to download the fonts to your server in the Theme options -> Performance? https://forum.muffingroup.com/betheme/uploads/642/3N8XIO9NQ5ZC.png In your website source, I do not see a line indicating that you used this …
    in Header Builder - use local fonts Comment by Phil August 2022
  • Hi, I have passed this on to the dev team. We will take a closer look at this issue. Best regards
    in Mobile menus and sub menus Comment by Phil August 2022
  • Add !important to your CSS to overwrite other styles. Like that: https://forum.muffingroup.com/betheme/uploads/143/3KCWLVQ0VH1S.png Thanks
    in Adjust page in media 1024 Comment by Phil August 2022
  • We planned to release it today, but I cannot guarantee it. Anyway, it should be available in a few days. Best regards
    in Custom Header Template issues Comment by Phil August 2022
  • Hi, Please, go to Betheme -> Theme options -> Custom CSS & JS -> JS, and put there the following script: jQuery(function($){    $(window).load(function(){       $(window).trigger('resize');    }) }) After that, check if the problem pers…
    in Portfolio style: Masonry minimal Comment by Phil August 2022
  • You have low max input vars and max input time values set on your server. https://forum.muffingroup.com/betheme/uploads/129/CFTVTFLSKN6S.png Contact your hosting provider to increase these values: max input time to at least 180 max input vars to at …
    in no se guardan los cambios Comment by Phil August 2022
  • You can create a custom shop template and put there the Shop Slider element. https://support.muffingroup.com/video-tutorials/how-to-create-custom-template-for-the-shop/ https://forum.muffingroup.com/betheme/uploads/331/ASL7U0PXZNKW.png Thanks
    in Slide image in shop page Comment by Phil August 2022
  • Hi, I do not want to misunderstand you. Do you mean something like that with the submenu/mega menu?: https://forum.muffingroup.com/betheme/uploads/067/H6BW3J280AS8.png Best regards
    in Blur background of mobile search box Comment by Phil August 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Header Builder - use local fonts Comment by Phil August 2022
  • Hi, Please, edit the menu element, and there you will be able to change the submenu colors. https://forum.muffingroup.com/betheme/uploads/630/5U3VQHF84JPG.png Thanks
    in The background color of accordion curtain menu Comment by Phil August 2022
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in The logo is not visible Comment by Phil August 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in All my portfolio pages stopped displaying Comment by Phil August 2022
  • Please, go to Betheme -> Theme options -> Global -> General, and uncheck the Transparency: Top Bar with menu option. https://forum.muffingroup.com/betheme/uploads/018/4J9YMC3QXEIK.png Thanks
    in Header Comment by Phil August 2022
  • Hi, Can you tell me what version of PHP, WP, and Betheme you have, please? Thanks
    in After updating Be_Custom plugin I get the following error and Be_Custom page crashes. PLEASE HELP! Comment by Phil August 2022
  • Hi, Did you rename the child theme too? A child theme could be the root cause too, so do it if you did not do that before. Also, what version of PHP, and WP do you have? Best regards
    in Trouble Updating to New Version of BeTheme from 13.1 Comment by Phil August 2022
  • I could not find a page with an image element from the BeBuilder. Can you send a link to the page where it is used, please? Also, are you using an external plugin for popups? If yes, please, go to Betheme -> Theme options -> Addons & Plugi…
    in Double popup window on user click Comment by Phil August 2022
  • Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in Theme license Comment by Phil August 2022
  • Hi, Please, try the following CSS code: #menu .current_page_ancestor .sub-menu{    display: block!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Thanks
    in Sub menu items collapse on page load Comment by Phil August 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Adjust page in media 1024 Comment by Phil August 2022
  • Hi, You can set that in Appearance -> Customize -> WooCommerce -> Product Images. https://forum.muffingroup.com/betheme/uploads/359/QOY3VFHOK6BA.png Thanks
    in Make All Photos Aspect Ratio The Same Comment by Phil August 2022
  • You had misconfigured URLs in Settings -> General. I have fixed it, on your website, like in the following article: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ Thanks
    in Appearance, connected user or private mode Comment by Phil August 2022
  • Hi, 1) At the moment there is no option to achieve that, and this feature was not included in the update with Header Builder 2.0. However, it will be included in the next update. 2) You can send a link to your website, so I can ensure what you are t…
    in Custom Header Template issues Comment by Phil August 2022
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