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Phil

Phil

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Phil
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  • Sorry, I did not notice the URL on your screenshot. However, please share it in the message next time. ? You are using a fixed position for the Subheader images, and iOS does not support it, so it changes to a static image with a size set to cover. …
    in BAD QUALITY IMAGES ON Subheader image (smartphone only) Comment by Phil August 2022
  • The account you have sent does not have admin privileges, and I could not check anything. Can you change this user rights, please? Thanks
    in Script not showing in live site Comment by Phil August 2022
  • We are still working on it. I suggest keeping an eye on our changelog which you can find under the following link: https://support.muffingroup.com/changelog/ Thanks
    in display issue Comment by Phil August 2022
  • Hi, All of the themes on the Envato market are under the same license, details: https://themeforest.net/licenses/standard You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme licen…
    in Staging Domains Comment by Phil August 2022
  • Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
    in This package cannot be installed. This package contains no files. Comment by Phil August 2022
  • Hi, What you ask for requires file customization which in reference to Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer. Item…
    in We need to see the actual size Comment by Phil August 2022
  • Hi, I have created a new sidebar on my environment, and it seems that there is an issue with it. I passed it to the dev team, and we will take a look at what might be the reason. At the moment please, try to set the sidebar in the BeBuilder Blocks. …
    in Custom sidebar doesn't works on pages Comment by Phil August 2022
  • Hi! There is no need to purchase a new license key for an update. Please head to the link we provided below, where you will find all of the information on how you can update the theme successfully. https://support.muffingroup.com/faq/how-to-update-b…
    in Betheme version update issue Comment by Phil August 2022
  • Hi, No, unfortunately, it is not possible to achieve that with the Action Button. Best regards
    in Open popup when clicking action button Comment by Phil August 2022
  • Hi, The minimum version of PHP required by WordPress is 7. memory_limit should be a minimum of 128MB (the more plugins you use, the more memory you need). max_input_vars should be 5000 or even 10000. Many BeTheme users have a default 1000 limit and …
    in Recommended server settings for Betheme Comment by Phil August 2022
  • No problem. I am here to help you. 1) Please open the cart icon options and change the icon position to left or right. https://forum.muffingroup.com/betheme/uploads/221/5JRRIUK9XD2E.png 2) You already have the login/logout icon added. It is the one …
    in Split menu + Top Bar? Comment by Phil August 2022
  • Glad I could help. If you have any other questions or problems feel free to ask. Thanks
    in Losing Content Continually on Home Page. Comment by Phil August 2022
  • 1) I have checked the color option, and it seems that there is an issue with it. I have passed this info to the dev team, and it will be resolved in the next update. For now, please, use the following CSS code: #Footer .footer_copy{  border-top-colo…
    in Line between footer and shape divider Comment by Phil August 2022
  • You are welcome. ? About the margins, no, it is not mentioned in the documentation, but you found it out correctly. Almost every element except the placeholder has a default margin which can be leveled in the Advanced settings. Best regards
    in Zoom Box scroll to ID / Paragraph alignment Comment by Phil August 2022
  • Your template does not have to have any conditions. You can skip this step by just clicking on the save button. https://forum.muffingroup.com/betheme/uploads/272/RH8YI79VDR1H.png Then you open the privacy policy page options and assign the custom he…
    in Header builder Comment by Phil August 2022
  • One of your plugins causes this problem. I have disabled all the unsupported plugins, and the menu went to full width. To find out which is the root cause, please, disable your plugins one by one. Thanks
    in MAIN MENU CONFIGURATION ISSUE Comment by Phil August 2022
  • I have fixed your problem. Please, check this out. Thanks
    in Content Editor not showing BeBuilder Live Comment by Phil August 2022
  • Thanks for the kind words. We appreciate that. ? To get rid of the slider shortcode, open the Page Options, and choose --Select-- from the Slider Revolution dropdown menu. https://forum.muffingroup.com/betheme/uploads/946/78MSKTAJG7AZ.png Thanks
    in Weird section spacing issue Comment by Phil August 2022
  • Hi, Sorry, but I quite do not understand what the problem is. I have checked the link you sent, and there is no error message you mentioned in your message. https://forum.muffingroup.com/betheme/uploads/366/R6M1MICVLSGX.png Best regards
    in 404 error in validation Comment by Phil August 2022
  • 1) There is a padding that causes this space. https://forum.muffingroup.com/betheme/uploads/342/JTG6Z6ISWP2Q.png It is added via deprecated options. Please, check the following article about what deprecated is: https://support.muffingroup.com/faq/wh…
    in Weird section spacing issue Comment by Phil August 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in MAIN MENU CONFIGURATION ISSUE Comment by Phil August 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Script not showing in live site Comment by Phil August 2022
  • Hi, Pages like the main blog page, portfolio page, products list, and single products cannot be imported with the single page import because they are not created with the builder. Still, they have generated automatically through theme options. Best…
    in Cannot import specific single page from betheme-store prebuilt Comment by Phil August 2022
  • The Bundled plugins can be updated only through Betheme -> Install plugins. https://forum.muffingroup.com/betheme/uploads/468/ETCGKEAMLYX5.png So if the update is unavailable there, you need to wait for it. Best regards
    in Layer Slider NOT updating Comment by Phil August 2022
  • Hi, So everything is fine now? Do you have any other questions or problems? Best regards
    in menu layout/ logo question Comment by Phil August 2022
  • Hi, All of the themes on the Envato market are under the same license, details: https://themeforest.net/licenses/standard You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme licen…
    in License for staging Comment by Phil August 2022
  • Hi, When you put the button on your page with the BeBuilder, you can add the gradient within the Style tab. https://forum.muffingroup.com/betheme/uploads/060/GE25M1NQ5LE7.png Moreover, you can save it as Preset, so you can reuse it on other pages. h…
    in Add Gradients to buttons Comment by Phil August 2022
  • Hi, 1) Please, go to Betheme -> Theme options -> Colors -> Footer, and change the Copyright border color. https://forum.muffingroup.com/betheme/uploads/630/ZCPB02FBZ5UY.png 2) Please, go to Betheme -> Theme options -> Footer, and chan…
    in Line between footer and shape divider Comment by Phil August 2022
  • Can you send me a screenshot of which section is not changing its background color? Are you setting it up in Advanced -> Background? Best regards
    in Microsoft Edge Comment by Phil August 2022
  • Hi, Please, check the following article: https://support.muffingroup.com/how-to/how-to-fix-the-link-you-followed-has-expired-error/ There you will find out how to resolve this problem. Thanks
    in Cannot reupload the theme Comment by Phil August 2022
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