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Phil

Phil

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Phil
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  • I was able to reproduce this in my environment. Passed this issue to the dev team. It should be resolved in the next update. Best regards
    in Social Icons on BeTheme Header won't open in new page. Comment by Phil August 2022
  • Thanks for explaining how you handled it. It will surely be helpful for others. Best regards
    in Built Mega Menu in Templates and Assigned to Menu but will not work. Comment by Phil August 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in CSS to add text "MENU" next to hamburger icon Comment by Phil August 2022
  • If the problem persists with the default theme it might mean that there is some problem with your WP or WooCommerce. I recommend reinstalling the WP for your website, and if this will not help, please, contact WooCommerce support. Best regards
    in Critical Error on activation of WooCommerce Comment by Phil August 2022
  • Your server settings seem to be fine. Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please…
    in template shop archive Comment by Phil August 2022
  • You have a custom layout created for some pages, but you did not set the logo for this layout. I have set it, and the display is correct now. https://forum.muffingroup.com/betheme/uploads/464/7FRMRJ1YC70F.png Thanks
    in Logo not matching on all pages Comment by Phil August 2022
  • I have checked your website, but it is using a default header template. Can you activate the custom one, so I can take a closer look at it, please? Thanks
    in SNS icons on the global menu area Comment by Phil August 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Woocommerce sidebar at the TOP of the page Comment by Phil August 2022
  • 1) Yes, there is an option for that. You need to add an Icon element and choose its type to be Search. https://forum.muffingroup.com/betheme/uploads/857/H66FGCK4Y810.png 2) There is no option to do an online meeting. Only through the forum or thru t…
    in Search results are displayed with WP menu style instead of Betheme Header Builder 2.0 setup Comment by Phil August 2022
  • Hi, There is a Transparent header style that you can use. https://forum.muffingroup.com/betheme/uploads/822/H561FECA8GYN.png If you would like to assign it to specific pages, you can use the layout feature. https://support.muffingroup.com/video-tuto…
    in Transparent header Comment by Phil August 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Blog Pages - Pagination broke Comment by Phil August 2022
  • Hi, Does it happen when the translation plugin is disabled, or only when enabled? How do you import the CSV? Best regards
    in duplicate the category when csv upload Comment by Phil August 2022
  • Hi, Please, disable all other plugins, and check if the problem persists. If this will not help, please, check if the same thing happens when you switch to another theme, like Twenty Twenty, to see if the root cause is in the Betheme. Thanks
    in Critical Error on activation of WooCommerce Comment by Phil July 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Social Icons on BeTheme Header won't open in new page. Comment by Phil July 2022
  • 1) This image is placed there in the builder content. https://forum.muffingroup.com/betheme/uploads/168/PUMLBBS5ZNPP.png Please, edit this page with the BeBuilder, and you will find it. 2) The height of the header is pre-defined. If you want a highe…
    in ITSERVICE Slider Comment by Phil July 2022
  • You probably do not have the newest version of Betheme. Please, update it. Thanks
    in How edit footer design Comment by Phil July 2022
  • Hi, BeBuilder content is not easily readable by SEO plugins (except RankMath). You need to use the Builder -> SEO option in the builder. Please, check the following article about it: https://support.muffingroup.com/faq/builder-seo/ Thanks
    in AIOSEO will not recognize page content. Comment by Phil July 2022
  • The PM manages another person, and I do not have your login credentials. Please attach a link to your website so we can check it out. It is also a good idea to attach a screenshot showing your issue. Thanks
    in Built Mega Menu in Templates and Assigned to Menu but will not work. Comment by Phil July 2022
  • We did not change the Hover Color element anyhow, so it should work. Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what migh…
    in Breadcrumbs issue Comment by Phil July 2022
  • Hi, Did you handle it? I have checked the category and shop page, and they are working correctly. https://forum.muffingroup.com/betheme/uploads/254/JIPEMJESEWTH.png https://forum.muffingroup.com/betheme/uploads/709/T9OMC0AO1FHU.png Best regards
    in shop page and category not available Comment by Phil July 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in template shop archive Comment by Phil July 2022
  • Hi, The templates you show on the screenshot are pre-defined ones and you do not create them anywhere. You can read more about them under the following link: https://support.muffingroup.com/documentation/single-portfolio-options/#portfolio-options-t…
    in Single portfolio item Comment by Phil July 2022
  • It comes from a custom CSS which can be found and removed in Betheme -> Theme options -> Custom CSS & JS -> CSS. Thanks
    in Header Border Line Comment by Phil July 2022
  • This autofill background is added by chrome. Please, try to overwrite it with the following CSS code: input:-webkit-autofill, input:-webkit-autofill:hover, input:-webkit-autofill:focus, input:-webkit-autofill:active{    -webkit-box-shadow: 0 0 0 3…
    in My contact form has a color when using autofill option Comment by Phil July 2022
  • Please, check the official WooCommerce extensions. You can find them under the following link: https://woocommerce.com/products/ Thanks
    in Product Gallery Slider Comment by Phil July 2022
  • https://forum.muffingroup.com/betheme/discussion/comment/218098#Comment_218098 In the browser console, I noticed an error about mixed content. Please, check the following article on how to handle it: https://support.muffingroup.com/faq/bebuilder-con…
    in Video & Design Comment by Phil July 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Header Border Line Comment by Phil July 2022
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
    in Catalogue image size Comment by Phil July 2022
  • I have checked that on the Mac with Firefox (the page opened the first time there), and the background is dark as well. Did you try clearing the cache for the browsers with incorrect display? Best regards
    in Video & Design Comment by Phil July 2022
  • I have added a little fix to your theme files. Please, ask your colleague to check if the edit works correctly now. Thanks
    in Cannot see the updates Comment by Phil July 2022
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