Comments

• Hi, I have checked that on the Edge browser, and it worked properly for me: https://forum.muffingroup.com/betheme/uploads/681/BN59F6RQG2W5.png Ensure that none of the browser extensions is the culprit, as it might be the reason if it does not work o…

  in Error after form submission Comment by Phil February 9
• Hi, I am happy to see that you handled it. For future reference, please contact the plugin author support regarding such problems, as it does not rely on the theme. Best regards

  in Download link missing Comment by Phil February 9
• Hi, Thanks for your message and for the explanation. I have passed it on to the dev team, and we will take a closer look at this. Best regards

  in Archive Templates Query Loop ignores sort settings (orderby/order) due to $wp_query bypass Comment by Phil February 9
• Hi, Please do as described in the following article: https://support.muffingroup.com/how-to/how-to-change-url-path-in-muffin-builder/ Best regards

  in Update old url with new Comment by Phil February 7
• Hi, On what device and browser are you checking that? Best regards

  in Width issue with slider plugin element in section wrap Comment by Phil February 7
• Hi, Before deactivating WooCommerce, did you remove the products? Best regards

  in Search Results Showing WooCommerce Products Comment by Phil February 6
• My sincerest apologies I overlooked the "not" part. Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what mig…

  in HEADER AND FOOTER Issues since update Comment by Phil February 6
• There is a side padding assigned to this wrap: https://forum.muffingroup.com/betheme/uploads/676/RZI17Q8H2ZNL.png Most likely, it is set in the deprecated settings. Remove it from there, and set it up again in the advanced tab. https://support.muffi…

  in Logo Background on my iPhone Comment by Phil February 6
• Hello, The theme itself does not create these cookies, and as a result, it cannot technically "reach into" the browser to delete them once they are set by an external domain. The primary role of the theme’s GDPR/Consent 2.0 integration is …

  in BeTheme GDPR Cookie Consent 2.0: Cookies still load after consent withdrawal and are not removed Comment by Phil February 6
• Hi, I am happy to see that you handled it. If you have any other questions or problems, feel free to ask. Best regards

  in HEADER AND FOOTER Issues since update Comment by Phil February 6
• Please check my screenshots carefully. In your video, you did not expand toggle items: https://forum.muffingroup.com/betheme/uploads/035/8NTS6A876XNL.png Also, I did not say to remove the toggle icon, but the icons from the toggle items. Moreover, t…

  in Need 3 things concerning toggle Comment by Phil February 6
• I am happy I could help. If you have any other questions or problems, feel free to ask. Best regards

  in Product page scroll tabs/slider (View screenshot photo) Comment by Phil February 6
• I have edite width option here, and it worked: https://forum.muffingroup.com/betheme/uploads/048/YT89OX4EQL6C.png Did you set it up here before as I mentioned in my first message? https://forum.muffingroup.com/betheme/uploads/783/HQ7X9ARWZT08.png Be…

  in Can I enlarge the image on the right side of the Icon Box without breaking the layout? Comment by Phil February 5
• Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…

  in Slider (1 slide) disappears after 8 seconds Comment by Phil February 5
• Hi, Please try to do as described in the following article: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ Best regards

  in How to turn on the slide? Comment by Phil February 5
• Hi, Could you attach screenshots or a video showing what you struggle with exactly, please? Thanks

  in global elements difficult to manage Comment by Phil February 5
• It is placed in the child theme, so we do not know for what reason exactly the person who worked on your website before placed this file there. https://support.muffingroup.com/documentation/installation-updates/#child-theme Best regards

  in Menu doesn't open Comment by Phil February 5
• Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also, regarding clients and testimonials, did you translate these post types…

  in Website doesn't function in a specific language Comment by Phil February 5
• Your child theme is the root cause. The following file exactly: https://forum.muffingroup.com/betheme/uploads/571/4L9QC09BN7WC.png We do not provide help with child theme customization, so you should contact your web developer regarding this. Best …

  in Menu doesn't open Comment by Phil February 5
• You cannot edit translated pages because they are in different domains. When you change it to directories, then these pages will be editable: https://forum.muffingroup.com/betheme/uploads/268/6I181YMZPGHV.png Also, we will correct the translation of…

  in The plus sign is not visible in all language versions. Comment by Phil February 5
• Hi, 1) Decrease its size, and in the wrap settings, change positioning to center: https://forum.muffingroup.com/betheme/uploads/031/X51WS52T8OI1.png https://forum.muffingroup.com/betheme/uploads/825/NCT5T40F5NI4.png 2) Edit toggle items, and remove …

  in Need 3 things concerning toggle Comment by Phil February 5
• Hi, From your screenshot, I can see that the person who made a website for you used our theme from an illegal source. To update and register your license, you should download a fresh copy of Betheme from Themeforest and replace the current package y…

  in The license registration change does not work Comment by Phil February 5
• Hi, Please go to Betheme -> Theme options -> Performance, and set Builder local styles to Inline in header: https://forum.muffingroup.com/betheme/uploads/745/C8PQCVIDR73X.png If this does not help, please turn off all of the plugins, refresh y…

  in Homepage refresh issue Comment by Phil February 5
• Hi, Please go to Betheme -> Theme options -> Global -> Navigation & Share, and uncheck these options: https://forum.muffingroup.com/betheme/uploads/884/5QSLIWRAWYXB.png Best regards

  in Product page scroll tabs/slider (View screenshot photo) Comment by Phil February 5
• Hi, Thanks for appreciating our theme. We also appreciate you finding the bug and providing a solution. I have passed it on to the dev team and we will implement this fix in the upcoming update. Best regards

  in Ajax error fixed Comment by Phil February 5
• You did not state in your previous message that you already have Elementor Pro, so I was completely unaware of that fact. Anyway, when you create a header template with Elementor Pro, it should automatically replace the one from Betheme. If it does …

  in Change / Create Header through Elementor? Comment by Phil February 4
• Hi, Header and Footer builders in Elementor are available in the Pro version only, so if you want to use them, you must purchase Elementor Pro. Moreover, if you want to use the Elementor Pro header template, you should contact Elementor support rega…

  in Change / Create Header through Elementor? Comment by Phil February 4
• Hi, I do not recognise this template, unfortunately. What's more, it looks more like a custom project, which is not based on any of our pre-built websites. Best regards

  in Can you find which theme template this is? Comment by Phil February 4
• Hi, Go to Betheme -> Theme options -> Global -> Logo, and try to change it there: https://forum.muffingroup.com/betheme/uploads/982/ZQO19TTCNW8Z.png If your logo is a SVG file, change the SVG logo width option. Best regards

  in Logo size in sidebar of History theme Comment by Phil February 4
• Hi, Please open the sidebar template settings, and there you can find an option to show close button. https://forum.muffingroup.com/betheme/uploads/633/WF85K9SYLCUI.png When you activate it, you can find styling options a little lower. https://forum…

  in Sidebar Menu, no option to add x to close menu Comment by Phil February 4
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