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Phil

Phil

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Phil
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  • Please check the Subheader assignment now. About the intro header, I answered you in the topic here. Best regards
    in subheader image for post Comment by Phil May 2025
  • One of your plugins is the root cause. After I disabled plugins we do not support, the cart template works properly: https://forum.muffingroup.com/betheme/uploads/866/UR4FG63TUTXF.png https://forum.muffingroup.com/betheme/uploads/258/2C1F1I8UJFSJ.pn…
    in Align elements side by side Comment by Phil May 2025
  • WP login credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/519/A0F80BJJGAJR.png FTP does not work either: https://forum.muffingroup.com/betheme/uploads/481/RW2X9W60EQ9N.png Please send another message, but check if they…
    in Backend icons not visible Comment by Phil May 2025
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Logo on mobile view is disappearing Comment by Phil May 2025
  • Hi, 1) Please use the following CSS code: .search_wrapper .mfn-live-search-list .mfn-live-search-list-categories{  display: none!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. 2) There is no option for that. …
    in How to hide categories from live search Comment by Phil May 2025
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to thi…
    in subheader image for post Comment by Phil May 2025
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Be Shop Attributes widget Comment by Phil May 2025
  • The culprit is the plugin Contact Form 7 Datepicker. It is not compatible with PHP version 8+ and causes the following error: Fatal error: Uncaught Error: Call to undefined function create_function() in /home1/agriturismodifio/public_html/wp-content…
    in Pages data lost Comment by Phil May 2025
  • We have checked that, and there could be two reasons why it happens. First, your PHP version is too new, and not all functions work properly. Please enter your hosting panel, downgrade PHP to version 8.1-8.3, and check if the problem persists. Secon…
    in add icons problem Comment by Phil May 2025
  • 1) You must add an account icon to your header template: https://forum.muffingroup.com/betheme/uploads/765/O1AKVXJKCNO9.png 2) You already have My Account page created. Best regards
    in Help with Mobile logo alignment & size recommendations Comment by Phil May 2025
  • Hi, You can control it by adjusting the padding value in Betheme -> Theme options -> Header & Subheader -> Subheader: https://forum.muffingroup.com/betheme/uploads/204/RQ6BYWMLFLFE.png Best regards
    in How to modify the subheader? Comment by Phil May 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in subheader image for post Comment by Phil May 2025
  • Hi, You can use it without problems, as local installations do not count as registered license. Best regards
    in Can i use my purchase code for a local site, then my main domain? Comment by Phil May 2025
  • Hi, Please try to exclude the scripts.js file located in /betheme/js/ in the W3 total cache settings, and check if the lightbox works correctly then: https://forum.muffingroup.com/betheme/uploads/424/UHXQAEIEJMS4.png Best regards
    in betheme with w3 total cache Comment by Phil May 2025
  • Hi, It seems that the logo on mobile you set is white: https://forum.muffingroup.com/betheme/uploads/763/A2ZXVYEQK0OO.png Are you sure that you set up the correct logo? Best regards
    in Logo on mobile view is disappearing Comment by Phil May 2025
  • Hi, You wrote beyond our working time (during the weekend), so we could not answer you. Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us…
    in register form Comment by Phil May 2025
  • Which templates do not work? I opened a couple of them, and they all load correctly. https://forum.muffingroup.com/betheme/uploads/842/X1EZA27XUJMF.png Are there any steps to reproduce your issue? Best regards
    in Some issues after theme update Comment by Phil May 2025
  • I received your private message, but you did not attach a link to your website anywhere. Please send another complete message. Best regards
    in the background blur not working Comment by Phil May 2025
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in I have the need to change the domain associated with the license Comment by Phil May 2025
  • Hello, Please open the Slider Revolution settings and change the Rendering Engine to SR6, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/055/SWHBGETPDDQZ.png https://forum.muffingroup.com/betheme/uploads/686/R5FV2I…
    in Slider Revolution changes not reflected on front end Comment by Phil May 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Be Shop Attributes widget Comment by Phil May 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Custom header not appearing on some pages Comment by Phil May 2025
  • When you edit a specific product, you edit its content only. That is why you see "blank template" in the product edition. In fact, it is not blank because you are editing only the product content area. When you publish it and open the live…
    in Single Product Page Layout Issue with Variable Products Comment by Phil May 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Pages data lost Comment by Phil May 2025
  • No problem. Anyway, if you notice any pattern when it happens, please let us know so we can try to replicate that issue. Best regards
    in I keep getting kicked out of the theme after saving Comment by Phil May 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in Backend icons not visible Comment by Phil May 2025
  • You can try some plugins but we do not support other plugins than the ones from this list: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility The color of the pagination is taken from Betheme -> Theme options -> Color…
    in Load more button instead "pagination" Comment by Phil May 2025
  • Hi, Did you adjust it for the mobile view as well? https://support.muffingroup.com/video-tutorials/building-mobile-headers/ Best regards
    in Mobile view shows the default logo, not the logo I upload for desktop view. Comment by Phil May 2025
  • Hi, Are there any steps to reproduce this issue? When I entered your website, I could scroll right away, and nothing was blocked. Best regards
    in Scrool on site Comment by Phil May 2025
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Align elements side by side Comment by Phil May 2025
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