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Phil

Phil

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Phil
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  • Hi, Please go to Betheme -> System status, and check if your server meets theme requirements: https://forum.muffingroup.com/betheme/uploads/758/JC6PVL4WD1O6.png If it is correct, please send us the WordPress dashboard and FTP access privately thr…
    in Pre-built websites Comment by Phil March 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in align left menu Comment by Phil March 2025
  • Hi, You used the wrong field for that. See the following article for clarification: https://support.muffingroup.com/how-to/how-to-add-custom-classes-and-css/ Thanks
    in Can't make custom css work Comment by Phil March 2025
  • This can be adjusted in Betheme -> Theme options -> Colors -> Elements: https://forum.muffingroup.com/betheme/uploads/161/37XELRUPEWUR.png Best regards
    in Accordion Comment by Phil March 2025
  • Sorry, but we haven't received a message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you sent all the required…
    in scroll issues Comment by Phil March 2025
  • Sorry, but we haven't received a private message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you sent all the …
    in functions.wp-styles.php renew Version 28.0 Comment by Phil March 2025
  • Hi, Are you sure that you are looking at the correct title? The title tag refers to the title above all posts: https://forum.muffingroup.com/betheme/uploads/897/C2H7S1OXOH6E.png Best regards
    in Blog Slider: Setting Title Tag has no effect Comment by Phil March 2025
  • Hi, I have passed it on to the dev team, and we will take a look at this. Best regards
    in Blog Slider: "Links do not have a discernible name" Comment by Phil March 2025
  • We have corrected it on your website. Please check it out. Best regards
    in Home page Comment by Phil March 2025
  • Hi, I checked your website, and mobile menu opens correctly: https://forum.muffingroup.com/betheme/uploads/070/90NQYVUJ8TWN.png Are there any steps to reproduce this issue? Best regards
    in The menu on mobile isnt working Comment by Phil March 2025
  • The fix was not included in the last update, but it will be added in the upcoming one. We have corrected it on your website again. The corrected file is template-single-product.php, located in the main Betheme catalog. You can create a copy of this …
    in Issue with Product Quantity Selection on Website Comment by Phil March 2025
  • You did not mention that you use Polylang. We do not support it, and I thought that you used supported WPML. Anyway, I have put corrections prepared for WPML into your website, so please check if it works correctly. If it does not, you should contac…
    in Multilangual coming soon page Comment by Phil March 2025
  • It displays like this for me: https://forum.muffingroup.com/betheme/uploads/401/VV5S7E7Q4GDE.png Did you handle this in the meantime? Best regards
    in Please help my problem Comment by Phil March 2025
  • You can find all supported plugins here: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility For the plugins for WooCommerce, I suggest checking their official website: https://woocommerce.com/product-category/woocommerce-ex…
    in Single Product Page Layout Issue with Variable Products Comment by Phil March 2025
  • If you adjusted everything according to the article I sent in my previous message, it means that your server is not fast enough. Please contact your hosting provider regarding this matter, or you might consider changing your hosting to a better one.…
    in Site loading problem Comment by Phil March 2025
  • Thanks, the FTP finally works, but once again I am asking to fix server misconfigurations which shows on the System status: https://forum.muffingroup.com/betheme/uploads/756/9R2CUERKHVM6.png Please contact your hosting provider regarding this. Than…
    in Web images and layout dosent load correctly Comment by Phil March 2025
  • The user you sent access to does not have admin rights. Please change this user privileges. Moreover, you did not attach FTP credentials. When you change user privileges, we can check what could be the root cause, but we might need FTP access later.…
    in I frame in basic map not working Comment by Phil March 2025
  • Hi @rolandoemail, Thanks for your suggestion. BTW, you can always download the newest version of the migrate tool here: https://support.muffingroup.com/how-to/how-to-change-url-path-in-muffin-builder/ Best regards
    in No more margin and padding in BeBuilder Comment by Phil March 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in How do I edit this accent? Comment by Phil March 2025
  • Styling options are not available in Elementor, only in BeBuilder. To achieve that, a custom CSS code is needed. .accordion .accordion_wrapper .question .title{  font-size: 18px;  line-height: 1.4em; } Of course, you must adjust it to your needs. Pu…
    in Accordion Comment by Phil March 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in functions.wp-styles.php renew Version 28.0 Comment by Phil March 2025
  • Hi, Edit your Icon Box element, and adjust Image width size for mobile display: https://forum.muffingroup.com/betheme/uploads/883/X2IYI3CV0FY1.png https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ Best regards
    in Icon box - icons and images sizes Comment by Phil March 2025
  • Hi, You can hide it in Betheme -> Theme options -> Footer: https://forum.muffingroup.com/betheme/uploads/080/M29GNHPVFT96.png Best regards
    in Mobile problem, I would like to remove the arrow that takes you up to the home page of the site when Comment by Phil March 2025
  • Hi, Click on your avatar icon on the right side, and on "View Profile": https://forum.muffingroup.com/betheme/uploads/485/SOUXWGPZM91T.png There you can find all topics you created and participated in: https://forum.muffingroup.com/betheme…
    in How to view my previous posts Comment by Phil March 2025
  • Instead of assigning background and border radius in the Style tab do it in the Advanced: https://forum.muffingroup.com/betheme/uploads/925/WH0J4OYH7C77.png Best regards
    in Icon Boxes Lining Up Comment by Phil March 2025
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access…
    in Updated to v28 - pages not saving - just the spinning icon? Comment by Phil March 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Version 28.0 Update broke my page designs in BeBuilder Comment by Phil March 2025
  • The Slider Revolution rendering engine was the problem. I changed it from SR7 to SR6, and it works correctly again: https://forum.muffingroup.com/betheme/uploads/505/QCSRESK3QJ4S.png Best regards
    in The arrows and bullets of the revolution slider are not clickable Comment by Phil March 2025
  • Sorry, but it is impossible to achieve this because of the technical limitations. Best regards
    in Question about Sidebar menu Comment by Phil March 2025
  • Hi, Edit Blog element, and change the title tag: https://forum.muffingroup.com/betheme/uploads/473/EC59506EVF67.png Best regards
    in Blog Heading Very Big Comment by Phil March 2025
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