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Phil

Phil

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Phil
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  • Hi, Thanks for your words of appreciation; it means much to us. For the customizations you mentioned, I suggest using the Sidebar menu builder. Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/sidebar-menu-ver…
    in Support Request - Creative Header & Mobile Menu Enhancements Comment by Phil March 2025
  • Hi, If you have a Shop template, then you must set the sidebar position in the template settings: https://forum.muffingroup.com/betheme/uploads/184/IO6NPBXCLXJL.png If you do not have a shop template, use the same setting but in the Shop Page Option…
    in How to change position the Sidebar in shop page Comment by Phil March 2025
  • Hi, Please go to Betheme -> Theme options -> Global -> Advanced, and uncheck the Shadows option: https://forum.muffingroup.com/betheme/uploads/739/KEF9EZ81B2DL.png Best regards
    in Remove header shadow in Interior theme Comment by Phil March 2025
  • Hi, Please do not share login credentials on the forum, as others can see them. Anyway, you used the wrong element in the Shop template, as you used Shop, while it should contain Shop Products instead: https://forum.muffingroup.com/betheme/uploads/7…
    in Trying to activate filter products options Comment by Phil March 2025
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in long loading times Comment by Phil March 2025
  • Unfortunately, I do not have access to this model. However, I checked that with Galaxy A34, A35, and A10 (Samsung Internet; Browserstack) and it looks like this on all: https://forum.muffingroup.com/betheme/uploads/809/S8MWUK0GSG1R.png Anyway, did y…
    in Slider Text Issue in Mobile View Comment by Phil March 2025
  • Hi, Sorry, but I quite do not understand. Please explain your problem in more detail. If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been rem…
    in Change license key Comment by Phil March 2025
  • If this happens again, please let me know. Thanks
    in Burger Menu doesn't "pop-up" anymore Comment by Phil March 2025
  • Arrows do not appear on thumbnails because four thumbnails perfectly fit under the main product image, and there is no need for arrows. However, if you have a gallery that does not fit, the arrows will appear. Also, you must ensure that the Gallery …
    in Missing arrows on product images Comment by Phil March 2025
  • Hi, Try the following CSS code: @media only screen and (min-width: 768px) and (max-width: 959px) {  .get_in_touch ul li .icon {    display: block!important;    left: -30px!important;  } } Put it in Betheme -> Theme options -> Custom CSS & …
    in Error on Contact Element on Tablet View Comment by Phil March 2025
  • If you want to have even closer view to how it looked before open builder settings, and enable Simple view: https://forum.muffingroup.com/betheme/uploads/402/OR3TUB2PFVN3.png https://forum.muffingroup.com/betheme/uploads/207/62IP7A3CEA1M.png Please …
    in Muffin Builder is missing and now my header/menu not working Comment by Phil March 2025
  • I understand that, but I must replicate this issue first to see what could be causing this. Are you sure there are no particular steps to replicate that? What browser and OS do you use? Best regards
    in Single Product Page Layout Issue with Variable Products Comment by Phil March 2025
  • Hi, Purchase codes (license keys) are not included for plugins bundled into the theme. This is because of the Themeforest license and agreements. Of course, this applies to all themes. However, there is no need to use this code because the plugins a…
    in Unregistered rev slider Comment by Phil March 2025
  • Hi, It is not possible from a technical point of view. So there is no option to have it only while switching with Tab key. Best regards
    in Accessibility - Keyboard support - Border on mouse click Comment by Phil March 2025
  • Are you sure you placed the correct font family name in the custom CSS? In browser developer tools, I changed it, and it seems to work: https://forum.muffingroup.com/betheme/uploads/526/ECP5APSXSTUD.png Best regards
    in Font Comment by Phil March 2025
  • Hi, Please try to use Query Loop instead. See the following video tutorials: https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9Y-Wf Best regards
    in Show whole image in slider Comment by Phil March 2025
  • I tried to log in but I received this: https://forum.muffingroup.com/betheme/uploads/533/4RTGAY1IMMPM.png Can you whitelist Poland, please? Also FTP does not work, but I assume that it is connected to the regional restrictions: https://forum.muffing…
    in Template condition reset after Product update Comment by Phil March 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Muffin Builder is missing and now my header/menu not working Comment by Phil March 2025
  • I am happy to see that it works correctly for you now. If you have any other questions or problems, feel free to ask. Best regards
    in Header template Comment by Phil March 2025
  • Yes, that is right. Then, with conditional login, assign which should appear when. Best regards
    in Icon change Comment by Phil March 2025
  • Yes, use the contact form and include all the required information. Your message should look like this: https://forum.muffingroup.com/betheme/discussion/77780/pagination-mode#latest yourwebsite.com username: example password: 123password321 Thanks
    in Pagination mode Comment by Phil March 2025
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that out. Notice! Please attach a link to this forum discussio…
    in All videos are missing from entire site Comment by Phil March 2025
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
    in Burger Menu doesn't "pop-up" anymore Comment by Phil March 2025
  • 1) To do so you must remove this section from your template. It is hard to access it because of the block with animation, but you can access it through the navigator: https://forum.muffingroup.com/betheme/uploads/721/ZGGJDP84N5RZ.png (I added a cust…
    in Hide Menu Bar Behind Section Comment by Phil March 2025
  • You did not have translations set for the wishlist in WPML string translation: https://forum.muffingroup.com/betheme/uploads/375/U2Y6JRWVQZQT.png The numbers on the screenshot are page IDs. Best regards
    in Side cart "Continue Shopping" button Comment by Phil March 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Template condition reset after Product update Comment by Phil March 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Do you allow us to import agai…
    in Header template Comment by Phil March 2025
  • I did not realize that you have such weird and custom construction on your website. Such customization is out of scope of support, but I created a new Header (BeSupport) and assigned it to the new page (BeSupport test page) where I more or less achi…
    in Hide Menu Bar Behind Section Comment by Phil March 2025
  • Sorry, but the FTP you sent does not work: https://forum.muffingroup.com/betheme/uploads/326/JUPZ0Z91AVL0.png Are you sure that it is correct? Moreover, I noticed in your System Status that your server does not meet theme requirements: https://forum…
    in Web images and layout dosent load correctly Comment by Phil March 2025
  • Hi, You can use Conditional logic to show other desc while the user is logged in. https://forum.muffingroup.com/betheme/uploads/494/JXVKPLNHIEJ8.png Best regards
    in Icon change Comment by Phil March 2025
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