Phil
Phil
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- Phil
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Go to Betheme -> Theme options -> Global -> Navigation & Share, and uncheck Show all posts option to navigate only in the same category: https://forum.muffingroup.com/betheme/uploads/559/DGU4PY5FWUHP.png Best regards
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Hi, Indeed, the license can be used on a subdomain, but you need to register it on the main domain first. When you register it on the main domain, you can do it on a subdomain. Best regards
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Hi, Please go to Betheme -> Theme options -> Responsive -> General, and use the Flexbox Container settings option: https://forum.muffingroup.com/betheme/uploads/150/N69AUEB6FUW4.png Best regards
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Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, Go to Betheme -> Theme options -> Global -> Navigation & Share, and check Sticky arrows option: https://forum.muffingroup.com/betheme/uploads/124/VXW736I0854L.png Best regards
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Hi, Please provide more details. Is there any error message when you try to upload new images? If yes, what does it say? Did you increasing limits on your server? Did you try disabling your plugins? Did you check if the same thing happens with anoth…
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Hi, Please use the following CSS code: .single-product .woocommerce-variation-add-to-cart{ flex-wrap: wrap; } See the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-use-woocommerce-attribute-swatches/ You may also …
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Hi, Edit these elements and change their width to a custom value. https://forum.muffingroup.com/betheme/uploads/677/5NPY7ZA732H5.png My example shows wraps, but it works for elements too. Best regards
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
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Hello, See the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-activate-sticky-header/ Best regards
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Hi, The culprit is the cache on your website. You should purge all cache, and recheck your changes. Best regards
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Thanks for the clarification. I was not aware of that. Masonry style in the gallery calculates image position with JS. I tried to replicate this issue in my environment, but without success. There is a possibility that one of your plugins messes wit…
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1) You use Polylang, which we do not support. However, I found the following option, and it works: https://forum.muffingroup.com/betheme/uploads/373/8Z0TJDAPNGH2.png 2) Try the following CSS code: .rtl .wpcf7 input{ direction: rtl; } Put it in Beth…
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I received your message, but it does not contain FTP credentials. Please send another message with complete data. Thanks
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Hi, Did you set the main blog page in Settings -> Reading? https://forum.muffingroup.com/betheme/uploads/366/K0H09VRK8MNG.png Best regards
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When I access your FTP, I have this: https://forum.muffingroup.com/betheme/uploads/833/6F3MQUNYBGTB.png When I enter htdocs catalog, it contains only the index.php file, and when I go back the structure changes to this: https://forum.muffingroup.com…
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@jennifertt1007, I received another private message from you. Thanks, but I do not need it right now, as the WP dashboard works correctly. What is not working as expected is the FTP. Please read my last message from this discussion and refer to the …
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Sorry for the longer time of response. Please check it out now. I changed Item padding into the Image margin in the Image Gallery element: https://forum.muffingroup.com/betheme/uploads/606/D0U9FU3SOYEZ.png Best regards
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https://forum.muffingroup.com/betheme/discussion/comment/266183#Comment_266183 I see that you created a separate discussion, but you still have not sent WP dashboard and FTP access, as I asked there. With access, we can check what is happening and l…
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Hi, You must import the whole demo through Bethem -> Pre-built websites. To avoid losing the content from your current website, you must skip the database reset. I suggest checking how it works on a staging domain: https://support.muffingroup.com…
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Your server has a low memeory limit: https://forum.muffingroup.com/betheme/uploads/023/JYR4N6JIJXOA.png Please get in touch with your hosting provider to increase it, and check if the problem persists. Thanks
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I contacted the dev team about this, and they informed me that they forgot to include this change in the last update. I have changed the limits on your website and ensured that it will be included in the next update. Sorry for the inconvenience. Be…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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1) Sorry, my bad. On that page the image is taken from Page Options -> Subheader: https://forum.muffingroup.com/betheme/uploads/044/L5HC4SJ9D57V.png 2) For the SVG logo, you should also use the SVG logo width option: https://forum.muffingroup.com…
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1) If you want to introduce some of your own dynamic data, you can use ACF for that. See the following video tutorial: https://support.muffingroup.com/video-tutorials/advanced-custom-fields-in-action-with-bebuilder/ Note that you can use only simple…
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Thanks, I received new credentials, and they work. However, I do not see any critical error in your website despite you have Betheme up-to-date. Are there any steps to reproduce this issue? Best regards
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It seems that your server blocks using this external link. You should contact your hosting provider to know why such behavior is present. Best regards
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You used Our team element in which such construction is not possible. However, you can recreate this layout with Image, Icon Box, and Divider elements in a wrap: https://forum.muffingroup.com/betheme/uploads/527/16BAT4A546H9.png Best regards