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Phil

Phil

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Phil
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  • We are planning to release an update at the beginning of the Februrary. Best regards
    in Query Loop: No Results Message Comment by Phil January 22
  • When you skipped the database reset, some post/page/image was incorrectly assigned a popup template displayed on your website. We had to remove it. Best regards
    in Pop-up issue Comment by Phil January 22
  • I have not received a second message from the person who manages the mailbox. Could you resend it, please? Thanks
    in Compatiblity Betheme with Flyingpress Comment by Phil January 22
  • It means that this color is set directly in the Slider. Let me import that slider, and I will send you where it is adjustable. Best regards
    in Unable to change grey background in Mining 2 homepage Comment by Phil January 22
  • Thanks for the explaination. I was able to access WP login panel, but the credentials you sent does not work: https://forum.muffingroup.com/betheme/uploads/640/9BCABP9DWVWD.png Also, the FTP access led to an empty catalog: https://forum.muffingroup.…
    in Empty categories with BeBuilder Comment by Phil January 22
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Sidebar Animation Not Working Comment by Phil January 22
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Filters not being applied to Portfolio Comment by Phil January 22
  • Hi, Please go to Betheme -> Theme options -> Colors -> Header, and change the Header background: https://forum.muffingroup.com/betheme/uploads/403/9CZ1F8X0XODB.png Best regards
    in Unable to change grey background in Mining 2 homepage Comment by Phil January 22
  • Indeed, I confirm that it will be added in the next update. Best regards
    in Open popup by click on Icon Box Comment by Phil January 22
  • We have corrected it on your website. Please check it out. Best regards
    in Pop-up issue Comment by Phil January 22
  • I am glad I could help. We do not handle multisite configuration, but if I am able to point you in the right direction, then why should I not do it? I hope that you will handle this, and the whole process will be smooth for you. Best regards
    in Multisite in Betheme Comment by Phil January 22
  • We have deeply searched the root cause of this problem, but we could not find anything, and it works properly in our environment. We will need FTP access as well to check this further. Please send it as you did with WP dashboard, and remember to att…
    in Slight Glitch with the Read More button Comment by Phil January 22
  • I received your private message, but it contains a link and username only, missing all other information we need. Please send another message with complete data. Thanks
    in Compatiblity Betheme with Flyingpress Comment by Phil January 22
  • I am really happy to see that you figured it out. If you have any other struggles or concerns, please let me know. Best regards
    in Issue with slider not displaying Comment by Phil January 22
  • We have your access and are checking the cause of this problem. Please only tell me, did you import the pre-built website and skip the database reset? Best regards
    in Pop-up issue Comment by Phil January 21
  • We have corrected it on your website, and this fix will also be in the upcoming update. Best regards
    in Pager portfolio archive doesn't work when using filter Comment by Phil January 21
  • Where did you find the information that Events Tickets Plus and Events Tickets Pro are suggested? We do not support these plugins, and on the list of compatible plugins, you can find only The Events Calendar. Regarding this problem you will have to …
    in Events tickets Plus not showing Ticket PDF when LOGGED OUT Comment by Phil January 21
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Pop-up issue Comment by Phil January 21
  • Add also this CSS, please: @media only screen and (max-width: 1239px) {  .header-stack .menu_wrapper #menu {   left: auto!important;   right: 0!important;  } } Best regards
    in Change the location of the hamburger button Comment by Phil January 21
  • I received a private message with reference to this discussion. Did you send it? If yes, is it working as you wrote here, or not? Also, if you are the author of the private message, I could not log in because there is 2FA enabled on your website. If…
    in BeTheme: Sidebar Template does not open (endless loading) Comment by Phil January 21
  • I received your new message, but it now contains a website address only, but there are no WP credentials, and you did not attach FTP credentials. Please send another complete message just as I explained in points in my previous message. Thanks
    in WPML with BeBuilder Templates and CPTs Comment by Phil January 21
  • Please check it out now. An incorrect value was cached for the color size, and that's why it did not display correctly. I reset it, and now the display is correct: https://forum.muffingroup.com/betheme/uploads/078/YD7R2AAW1JCG.png Best regards
    in Select by Image or Color in Field Type for Attribute Comment by Phil January 21
  • Hi, It will not be possible to recreate exactly what you sent in the example, but you can try out the Sidebar Menu template. See the following video tutorial: https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-builder/ With…
    in Menu for big category product list Comment by Phil January 21
  • Please replace the previous code with the one below, and recheck it: @media only screen and (max-width:1240px) and (min-width:768px){  #Top_bar .menu_wrapper .responsive-menu-toggle{   float: right!important;  } } Best regards
    in Change the location of the hamburger button Comment by Phil January 21
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussion. S…
    in Compatiblity Betheme with Flyingpress Comment by Phil January 21
  • Most likely, it is your hosting feature, so you should contact your hosting provider regarding this. Best regards
    in Empty categories with BeBuilder Comment by Phil January 21
  • Hi, Yes, you can have a multisite with Betheme. Note that you must have your multisite set and configured according to the WordPress guidelines: https://developer.wordpress.org/advanced-administration/multisite/create-network/ If you have not made a…
    in Multisite in Betheme Comment by Phil January 21
  • Hi, What plugin do you use for that? Did you try reaching the plugin author? Best regards
    in Events tickets Plus not showing Ticket PDF when LOGGED OUT Comment by Phil January 21
  • I have received your private message, and we are checking the reason for this behavior. Best regards
    in Slight Glitch with the Read More button Comment by Phil January 20
  • I have check that, and in your filters you selected Field type: Image, while this attribute is a color: https://forum.muffingroup.com/betheme/uploads/272/CAYP8G4CSKNR.png https://forum.muffingroup.com/betheme/uploads/335/DGSHN0H5EO47.png Anyway, the…
    in Select by Image or Color in Field Type for Attribute Comment by Phil January 20
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