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Phil

Phil

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Phil
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  • One of your plugins is the root cause. I disabled all plugins except for the list of supported ones, and the pop-up appeared: https://forum.muffingroup.com/betheme/uploads/447/RLQ1XSP6CNQ0.png https://support.muffingroup.com/documentation/bundled-pl…
    in "We cannot find popup with inserted ID" Comment by Phil July 28
  • You did not edit this part in your single product template. Edit it, and remove these sections: https://forum.muffingroup.com/betheme/uploads/308/MKRDCI0ICSV5.png Then replace these sections with the Product Content element or the Product Tabs. Bes…
    in Template affected by WOO Tag selection Comment by Phil July 28
  • Hi, Please do not share your license key on the forum as others can see it. If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed witho…
    in I cannot register theme Comment by Phil July 28
  • There was a bug in the theme files. An update that fixes this issue is already available. Best regards
    in WPML blocking Global styles Comment by Phil July 28
  • Section background has limitations to accept only featured image, suheader, and post header image dynamic data. That is why ACF does not work there. The Dynamid Data pop-up should contain this field, but there seems to be some issue, and it does not…
    in Post template with different section background for each post that is not the featured image Comment by Phil July 28
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Template affected by WOO Tag selection Comment by Phil July 28
  • Hi, After you finish working and want to move your website to the final domain, deregister the license key and remove theme files from the old domain. Then you can register it on a new domain. Best regards
    in License Usage for Domain Change (.com.tr to .com) Comment by Phil July 28
  • 2) Edit your single product template, and change the text for the Add to cart element. https://forum.muffingroup.com/betheme/uploads/489/QMKJWA3BS3AQ.png 3) You can control paddings and margins for the SKU with the following CSS code: .single-produc…
    in Changes in Single Porduct Comment by Phil July 28
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in "We cannot find popup with inserted ID" Comment by Phil July 28
  • Hi, No one reported such a problem besides you. Anyway, theme updates do not interfere with the child theme. Best regards
    in Version 28.1.4 Comment by Phil July 28
  • If the plugin is beyond the list of plugins we support, you should contact the plugin author to locate and resolve your issue. https://support.muffingroup.com/documentation/bundled-plugins/#compatibility Best regards
    in Shop page and Product template Comment by Phil July 28
  • Hi, Why do not you use the built-in feature "Header Image" for that? https://forum.muffingroup.com/betheme/uploads/017/FJIIUO719VQC.png To use this field in a template, use the {postmeta:mfn-post-header-bg} dynamic data. Best regards
    in Post template with different section background for each post that is not the featured image Comment by Phil July 28
  • Did you edit the product (you sent link to) description with BeBuilder? If not, please do it. https://forum.muffingroup.com/betheme/uploads/706/IAL541ZIHIPT.png Best regards
    in Template affected by WOO Tag selection Comment by Phil July 28
  • Hi, If you are certain that you have purged the cache in the plugin, it may mean that there is still some cache on the server. Please check if you have it active, and if so, purge it. If you are unsure about this, I suggest contacting your hosting p…
    in Site Updates Not Showing After Cache Purge Comment by Phil July 28
  • Hi, Please do not create duplicate topics: https://forum.muffingroup.com/betheme/discussion/78990/an-error-occured-while-processing-please-check-xhr-in-the-js-console-for-more-information You wrote beyond our working time (during the weekend), so we…
    in Unable to load demo site and no editing function. Comment by Phil July 28
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Also, go to Betheme -> System Status, and ensure that your server meets their requirements. Thanks
    in An error occured while processing, please check XHR in the JS console for more information Comment by Phil July 28
  • Hi, Did you do exactly as explained in the following link?: https://support.muffingroup.com/documentation/installation-updates/ Or the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-install-wordpress-theme-2025/ Be…
    in Style Sheet Broken in Wordpress Dashboard Comment by Phil July 28
  • Hi, Does your pop-up have a condition to be assigned to the entire website, or is it assigned to that page? https://forum.muffingroup.com/betheme/uploads/953/FMU05S0LKXKK.png https://forum.muffingroup.com/betheme/uploads/618/R6GLDQQR4BJ9.png If not,…
    in "We cannot find popup with inserted ID" Comment by Phil July 28
  • 1) Go to Betheme -> Theme options -> Responsive -> Header, anc change Header height value to zero: https://forum.muffingroup.com/betheme/uploads/858/9X5UKNT9Q9EG.png 2) In the Same location, change the Layout to Default, and check if the re…
    in for any reason in mobile version, menu is not aligned, how can I fix? Comment by Phil July 28
  • Hello, 1) Go to Betheme -> Theme options -> Translate -> General, and change this text there: https://forum.muffingroup.com/betheme/uploads/996/AZ4WU5R2AS5P.png 2, 3, 4) Please always attach a link to your website so we can check it out. If…
    in Changes in Single Porduct Comment by Phil July 28
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in want to remove shopping cart button when I hover product image. Comment by Phil July 28
  • Hi, Try the following CSS code: #Top_bar:not(.is-sticky) .menu li ul{  top: 65%!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Submenu too far apart from menu Comment by Phil July 28
  • Hi, When you import a new pre-built website, do you reset the database? Additionally, do you have any plugins active while installing a new demo? Lastly, do you have any caching tools on your website? Plugin or caching tool on the server? Best rega…
    in Can't load new template Comment by Phil July 28
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Cant edit shop page Comment by Phil July 28
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in My Account Icon Not Working Comment by Phil July 28
  • Hi, Please check the Deprecated area for that element. https://support.muffingroup.com/faq/what-deprecated-in-the-bebuilder-means/ For the Column Text element, check the Style tab. Best regards
    in Assistance identifying black line in 'Creative 4 Website Template' Comment by Phil July 28
  • https://forum.muffingroup.com/betheme/discussion/comment/271653#Comment_271653 Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. Notice! …
    in Replace Revolution Slider home page header Comment by Phil July 28
  • Hey, Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest. If you see (on our license manager) that your license key is reg…
    in License issue Comment by Phil July 28
  • Hi, Yes, you can. Edit your shop template and edit the Shop Products element. https://forum.muffingroup.com/betheme/uploads/183/UJ0CA9E2IE9B.png https://forum.muffingroup.com/betheme/uploads/461/HBBFTHC8NCNA.png Best regards
    in Modify Card Components Comment by Phil July 28
  • Thanks, it worked now. You had the following CSS code, which was the root cause: https://forum.muffingroup.com/betheme/uploads/105/72EVUUO1E188.png I have removed it. Please check it out now. Best regards
    in Header background Placeholder won't go Comment by Phil July 28
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