Phil
Phil
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- Phil
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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Hi, You can change the content position to the right on mobile: https://forum.muffingroup.com/betheme/uploads/836/IQE4U4R3MEEE.png Best regards
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hi, The second link has a coming soon page enabled. Can you disable it on Monday, please? Thanks
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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You can try the following: copy theme options from Betheme -> Theme options -> Backup & Reset, update the theme then, and import these settings after an update: https://forum.muffingroup.com/betheme/uploads/485/9P6TPDQKX7UD.png Best regards
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Good to see that you found the culprit. Please let me know if I can help with anything else. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, From your description, it seems to be a cache issue. Ensure you do not have any caching plugins active in your WP or caching tools on your server. Best regards
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Please send a link to that file, do not copy the content from it. Thanks
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. We will then check what the reason might be. Notice! Please attach a link …
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It is a Blog element with a Masonry tiles style selected. You will achieve this by choosing this style in element settings: https://forum.muffingroup.com/betheme/uploads/669/62HEH99R0TAY.png Best regards
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this will not help, please send us the WordPress dashboard and FTP access priva…
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It works now, thanks. However, the WP user you send access to does not have admin rights. Please change this user's privileges to admin. Thanks
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Hi, It could be some cache. Ensure you do not have any caching plugins in your WP or caching tools active on your server. Best regards
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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I am happy to see that. If this is what you asked about from the beginning, I am sorry that I did not provide this suggestion earlier, but I did not get that you were referring to that. The cache part completely confused me, and I did not connect it…
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Hello, Please share with us your PHPINFO file. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
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It shows like this for me: https://forum.muffingroup.com/betheme/uploads/676/5CTANHKSCYW0.png Did you purge the browser cache? Best regards
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You can create a header template with an appropriate second menu for that particular page and assign these templates in page options. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://forum.muffingroup.com/betheme/uploads/5…
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We will take a second look at this and let you know if we find anything. Anyway, I believe we checked everything on Betheme's side that could have caused it and found nothing, so I cannot assure you that this time will be different. The harder to in…
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Can you explain what do you mean by "backend still does not look like it should", please? How it should look? Best regards
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I'm sorry, but I'm a little confused, and I'm not sure what exactly you want to achieve. Do you have any example websites with the functionality you are willing to accomplish? Best regards
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I have corrected it on your website. Please check it out. Best regards
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I am still seeing this page unfortunately: https://forum.muffingroup.com/betheme/uploads/518/G8ZCXIUP017D.png Best regards
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On that page, there is a YT video that has a huge impact on the performance. Moreover, I can see that your images use JPG format, and nowadays, it is better to use WEBP instead. Also please, check the following link. There you will find instructions…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. We will then check what the reason might be. Notice! Please attach a link …
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Hi, There is no top padding set to the first section. Edit this page with BeBuilder, and add top padding to this section. Best regards
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Put the following CSS code in the Page Options that contains this countdown: header, footer{ display: none; } https://forum.muffingroup.com/betheme/uploads/810/05V5JO6ZS95Q.png Best regards