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Phil

Phil

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Phil
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  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in Menu needs to be centered Comment by Phil January 5
  • Hi, There is a conditional logic assigned to that element. Please show what condition you assigned to it. Thanks
    in Phone number visible in admin but not on live site Comment by Phil January 5
  • Hi, As the description of this option says, it converts JPG and PNG images only on upload: https://forum.muffingroup.com/betheme/uploads/309/BKV8SKPXU9H4.png If you already have images in the media library, it will not convert them, so you would hav…
    in Images Optimization Comment by Phil January 5
  • Hi, Recommended values for max execution time is 180s, and for max input vars it is 5000. Anyway, if the website is not too big, the values you currently have should be enough. By the way, you can always check if your server meets the theme requirem…
    in Server Resources - will these resources be enough for betheme? Comment by Phil January 5
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in WPML with BeBuilder Templates and CPTs Comment by Phil January 5
  • Hi, Please see the following video tutorials: https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ https://support.muffingroup.com/video-tutorials/order-on-mobile/ Best regards
    in making changes on mobile without changing desktop Comment by Phil January 5
  • Hi, Please explain the steps you proceed in more detail. It would help if you attached screenshots showing each step. Thanks
    in Bebuilder Templates problem Comment by Phil January 5
  • Use the following CSS code: .single-product .entry-summary .product_meta{  display: none; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in how to remove sku, category and share button Comment by Phil January 5
  • Mega menus do not display on mobile. You should prepare an appropriate menu for mobile display and assign it to the menu burger element. If you want to build a custom sidebar menu, you should use a sidebar menu template. https://support.muffingroup.…
    in Side Cart Comment by Phil January 5
  • Hi, If you did not prepare any backup of your website by yourself, then you should contact your hosting provider regarding this instead. Best regards
    in Accidentally overwritten website with pre-built site – recovery options Comment by Phil January 5
  • It is better to create a new thread for different questions, but as you already asked, I will answer you here. Please put the shortcode in the Plain Text element instead, and enable shortcode parsing for it. https://forum.muffingroup.com/betheme/upl…
    in Menu needs to be centered Comment by Phil January 5
  • Hi, Did you use the Builder -> SEO option in BeBuilder? https://support.muffingroup.com/faq/builder-seo/ Best regards
    in Yoast SEO Comment by Phil January 5
  • Hi, Did you use alignment options available in the Style tab of the image element? https://forum.muffingroup.com/betheme/uploads/149/8TLA9CGYRDKN.png I also suggest trying out the Stretch option so the image will extend to entire available space. ht…
    in Issues with aligment when zoomed out it aligned left Comment by Phil January 5
  • Hi, Happy New Year to you, too! 1) Please go to Betheme -> Theme options -> Global -> Advanced, and set to hide the top content padding: https://forum.muffingroup.com/betheme/uploads/319/A8503GMKORA8.png 2) Button styles can be adjusted in …
    in change the color of the gray button? Comment by Phil January 5
  • Hi, If you use the Hide content option, then there will be no duplicated content, and you will not have to worry about that. Also, with this option google index will not scrape that, as the generated content is not present on the live site but only …
    in AI SEO Comment by Phil January 3
  • Hey, This could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lates…
    in Pre-built Sections and pages not importing Comment by Phil January 3
  • Our support team is here to help guide you through the process and provide assistance whenever questions or technical issues arise. While we are unable to build or assemble the website on your behalf, we will be more than happy to explain each step,…
    in Side Cart Comment by Phil January 3
  • Hi, 1) Did you try using Stack | Center header layout? https://forum.muffingroup.com/betheme/uploads/233/95A6YRTO6UTJ.png 2) That’s because of too many menu items inside the website's grid width, and you can get rid of that problem by following step…
    in Menu needs to be centered Comment by Phil January 3
  • Hi, Please set border radius for the Icon wrapper in the Style tab of the Icon Box: https://forum.muffingroup.com/betheme/uploads/356/DV8AKWG0XDTH.png Best regards
    in Icon Box image with rounded corners? Comment by Phil January 2
  • Hi, Please do a test and remove the animation from that box. When you do that, see if the problem persists. Best regards
    in Query loop slider not loading correctly Comment by Phil January 2
  • Hi, Edit this section, and change the Navigation to none: https://forum.muffingroup.com/betheme/uploads/365/2TJKLX9GXLUP.png Best regards
    in How to remove this arrow Comment by Phil January 2
  • Edit the wrap with this ToC, and in Advanced -> Extras, change the Overflow to Auto: https://forum.muffingroup.com/betheme/uploads/170/37RX7A70D0Q5.png If this will not have any effect, you can additionally set a custom height for this wrap: http…
    in it's posible to create a scroll for Table of content ? Comment by Phil January 2
  • Hi, Can you tell the screen resolution you have this problem with, please? Thanks
    in it's posible to create a scroll for Table of content ? Comment by Phil January 2
  • Hi, That is right. We do not have a printable file for the documentation. Best regards
    in Printable documentation in pdf or doc Comment by Phil January 2
  • Hey, This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-to…
    in Upgrade from 20.9.6.1 for BeTheme and plugins fails with error "The package contains no files" Comment by Phil January 2
  • Do as I described here: https://forum.muffingroup.com/betheme/discussion/comment/275195#Comment_275195 But put the cart icon in the wrap on the right. Best regards
    in Side Cart Comment by Phil December 2025
  • Hi, There is no option to do that for the menu item. As a workaround, you can use the Header Builder and put the link with a popup manually. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://support.muffingroup.com/video-tu…
    in Open Popup from default Wordpress Menu Item Comment by Phil December 2025
  • FYI, note that there was never version 2.8.2, and the newest one is 28.2.1. The only option to revert to the previous version is to do it via website backup, as we do not provide older versions of Betheme. Best regards
    in Fatal error after updating to 2.8.2 when using X Product Filter for WooCommerce Comment by Phil December 2025
  • Go to Betheme -> Theme options -> Shop -> General, and set to hide the Sticky shop menu: https://forum.muffingroup.com/betheme/uploads/404/DMUUM85R7AJ7.png Best regards
    in Side Cart Comment by Phil December 2025
  • In your mega menu query loops you have a category selected that does not exist on your website: https://forum.muffingroup.com/betheme/uploads/528/R4EBV749AT6H.png https://forum.muffingroup.com/betheme/uploads/973/TBMX8OEQN94S.png When you remove it,…
    in Error on Mega Menu Comment by Phil December 2025
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