Phil
Phil
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- Phil
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Hi, It is not available yet. In an upcoming update, we plan to release a new Conditional Logic with which you can show sections, wraps, or elements after someone purchases a product. So, for that, you will need a WooCommerce with a product, which wo…
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It should import all pages by selecting the content. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what migh…
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
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1) Where did you get the Bethem package from? The theme registration field should not look this way: https://forum.muffingroup.com/betheme/uploads/716/9NIA7LR5FRSW.png A couple of first characters should be visible like here: https://forum.muffingro…
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We will also need FTP access to your website. Please send it as you did with the WP dashboard. Thanks
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, Which pre-built website are you importing? Best regards
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Hi, Purchase codes (license keys) are not included for plugins that are bundled into the theme. It’s because of the Themeforest license & agreements. This applies to all themes, of course. However, there is no need to use this code because the p…
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Hi, If you are using Responsive settings to hide elements, then they are only hidden with CSS media queries, so they are still present in website source. Only the section Hide option prevents the whole section from generating on live page: https://f…
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It is a server configuration, so I doubt that any of your actions could cause this. Maybe something changed in your hosting recently, including this modification. Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please try to use the Highlight shortcode: https://muffingroup.com/betheme/elements/highlight/ Check if this is what you want to achieve. Best regards
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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That’s because of too many menu items inside the website's grid width, and you can get rid of that problem by following steps mentioned in one of the topics in our FAQ from the Support Center. Check the following link: https://support.muffingroup.co…
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Hi, 1) There is no easy way to stretch these elements. You would have to rebuild this construction so the individual icon boxes will be placed in separate wraps. So, you will have to assign border, border radius, and background to the wrap settings,…
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Please ensure that you have the most current version of Betheme installed. Moreover please turn off all of the plugins, refresh your cache, and check if the problem persists. Thanks
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The license is assigned to an account from which it was purchased. If you want to transfer between accounts, you should contact Envato support because we do not handle license and user associations. Anyway, it might still generate problems with supp…
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Your "My Account" page did not have necessary shortcode: https://forum.muffingroup.com/betheme/uploads/422/PUFZTK2TINOK.png I have added it, and everything works correctly: https://forum.muffingroup.com/betheme/uploads/629/GIW8NMFSIFHK.png…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Please purge the cache because I still see the previous view from before your change. Thanks
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It is a top padding assigned to the Subheader. You can reduce it in Betheme -> Theme options -> Header -> Subheader. https://forum.muffingroup.com/betheme/uploads/521/35R3TIAWGIMB.png For you, it is a 250px value that must be changed. Best…
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We have received your private message and are investigating that. As soon as we find anything I will let you know. Best regards
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Are there any extra steps to reproduce that? I checked your website with widths for laptop views, and it shows like this for me: https://forum.muffingroup.com/betheme/uploads/193/9JKAC6C7L6EQ.png https://forum.muffingroup.com/betheme/uploads/871/IJL…
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Hi, The closing of the Acceptance shortcode is missing. It should look like this: <div class=“column one”>[acceptance Acceptance optional]<span style=“font-weight: 400;“>Agree to <a href=“#”>Terms and Conditions</a>.</span…
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Sorry, but we haven't received a message from you yet. Please check your mailbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you send all of the re…
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Hi, Can you please send a screenshot from a tool you are using to validate it or provide more details on what markup you are referring to? We can consider adding this, but from your message, we do not have enough information about that. Best regards
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I am happy I could help. If you have any other questions or problems, feel free to ask. Best regards
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You can use shortcode [year]. Best regards
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It is a menu element with an icon. Go to Appearance -> Menus, and add a new menu with menu item that does not have label and assign icon to it: https://forum.muffingroup.com/betheme/uploads/563/1UZ9ZZS7AC9G.png Assign a submenu to it: https://for…
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Hi, We provide this forum in English only. Rewrite your message in English please. Thanks