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Phil

Phil

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Phil
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  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure that you sent all of the requ…
    in Issue with Query Loop for Offer Categories Comment by Phil July 4
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure that you sent all of the requ…
    in Font Error Comment by Phil July 4
  • Hi, There is no option for that yet. However, we have it on our to-do list, and plan to introduce it in future updates. Best regards
    in Query Loop: No Results Message Comment by Phil July 3
  • You attached the following screenshot: https://forum.muffingroup.com/betheme/uploads/225/A8B91E5X7K6X.jpeg Compared to what I sent you in the first message, there should be socials listed. I need to log in to check why they are not showing up for yo…
    in Help with Editing Social Icons in Action Bar and Footer Comment by Phil July 3
  • Hi, 1) The image loads for me: https://forum.muffingroup.com/betheme/uploads/127/A76LETWFR8QW.png Can you tell me what you refer to, please? 2) Go to Betheme -> Theme options -> Blog & Portfolio -> Blog, and check an option to show the …
    in The article failed to insert images and did not have a title after publication Comment by Phil July 3
  • If you see changes only while being logged in, it means that some cache is the culprit. You can have a caching plugin, but also there could be server cache. When you disable it, the changes will be visible even for not logged in. Best regards
    in White page! HELP! Comment by Phil July 3
  • There is no option to change it as it is a construction of that element, and modifying it will break it and its functionalities. Anyway, you can recreate this layout using Query Loop. https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2k…
    in Accessibility Comment by Phil July 3
  • Hi, You have a YouTube video placed. The parameters you pointed to with an arrow refer to HTML5 video. For the YouTube video, use the field directly below it. https://forum.muffingroup.com/betheme/uploads/812/I1LZ98DVC4O1.png https://developers.goog…
    in Video not autoplaying despite settings Comment by Phil July 3
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Help with Editing Social Icons in Action Bar and Footer Comment by Phil July 3
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Issue with Query Loop for Offer Categories Comment by Phil July 3
  • Hi, https://forum.muffingroup.com/betheme/discussion/comment/271021#Comment_271021 It works correctly for me: https://forum.muffingroup.com/betheme/uploads/317/ORRIR4NHENW7.png https://forum.muffingroup.com/betheme/discussion/comment/271024#Comment_…
    in White page! HELP! Comment by Phil July 3
  • Hi, You can do the following. Go to your FTP and rename the betheme catalog by adding an underscore in front of it (_betheme). Thanks to that WP will switch to another theme, and you should be able to log in. When you log in to the WP dashboard, act…
    in INSTALLED google v3 recaptcha and cannot access website Comment by Phil July 3
  • Hi, I am not an accessibility expert, but from what I found on the internet, including the alt attribute for images is essential, but including the title attribute is not required, and often not recommended as a substitute for alt. Anyway, if you wa…
    in Accessible Alt-Tag Comment by Phil July 3
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Accessibility Issues with Reading Mode Comment by Phil July 3
  • We did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code. Also, we cannot recommend any plugins other than the ones we support. You can find the list on this page: https://support.muffin…
    in Translation for "read more" and maybe other stuff to german language Comment by Phil July 3
  • You installed an older demo that has deprecated settings. Please see the following article about it: https://support.muffingroup.com/faq/what-deprecated-in-the-bebuilder-means/ Thanks
    in BeBook2 - Section Background Image padding Comment by Phil July 3
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in Issue with license key Comment by Phil July 3
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Font Error Comment by Phil July 3
  • Where is the part of your website from your screenshot? Is it on some subpage? Best regards
    in Accessible website Comment by Phil July 3
  • Hi, There could be two places where it could be assigned: 1) Betheme -> Theme options -> Social: https://forum.muffingroup.com/betheme/uploads/750/Z809QL5L5JH7.png 2) Appearance -> Menus. There, you must find the menu that is assigned as So…
    in Help with Editing Social Icons in Action Bar and Footer Comment by Phil July 3
  • Hi, Titles there are taken from the product title. So if you want to change it you should change the product name. Best regards
    in how to change the name of the tile and header tag for product slider Comment by Phil July 3
  • I rechecked that, and Parallax works correctly for me. Please check if the same thing happens in incognito mode or with browser extensions disabled. Thanks
    in Parallax issue - Microsoft Edge Comment by Phil July 2
  • There was a bug in the files. This fix will be also included in the upcoming update. Best regards
    in Hello Comment by Phil July 2
  • Do you know to which part it refers, please? Thanks
    in Accessibility Comment by Phil July 2
  • Indeed, the styles load and system fonts load at first glance, but it occurs only for a fraction of a second. The best solution recommended by Google has already been applied in the theme by using font-display: swap the property. Did you check the l…
    in slow load of font/image on home load Comment by Phil July 2
  • Please check it out now. We made improvements to that. Best regards
    in Hello Comment by Phil July 2
  • Sorry for not noticing that. I thought that it was some kind of banner box or other element because it displayed like this for me: https://forum.muffingroup.com/betheme/uploads/112/JGLZAT2EZYRE.png Anyway, please turn off all of the plugins, refresh…
    in YouTube-Video problem Comment by Phil July 2
  • There is an issue that we must check on your end. Without access to your website, we are not able to correct that. Anyway, I have no idea what you find complicated. You only have to submit the information I mentioned in my previous message through t…
    in Before and After” Section Visible in Elementor but Not on Live Site Comment by Phil July 2
  • Hi, We do not have this feature, and it is not planned for future updates. Also, I cannot recommend any other plugins than the ones we support: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility So you must test by yourself…
    in 2FA - HOW with betheme? Comment by Phil July 2
  • Hi, You can change it in Betheme -> Theme options -> Translate -> Search: https://forum.muffingroup.com/betheme/uploads/218/MKFUMHGHY6IJ.png Best regards
    in Editing text on search bar in smartphone visualization Comment by Phil July 2
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