Phil
Phil
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- Phil
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So, you handled it, right? Is there anything else I can help you with? Best regards
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If you want to do a modifications in theme files, and do not want to lose changes after an update, you must use a child theme: https://support.muffingroup.com/documentation/installation-updates/#child-theme Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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As I mentioned in my previous message, I cannot provide the IP address. Is there any other way to access your WP dashboard? Best regards
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We found the root cause, and it was because you had enabled the One Page option in the page settings. We initially did not think about it at first, and it removes a class from the menu that indicates the active menu. After disabling the One Page opt…
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The IP worked correctly, thank you. In your files, you have this declared: https://forum.muffingroup.com/betheme/uploads/062/4RPVQJZ7RBHX.png And it might cause the root cause. We commented it out. Please check if the problem still persists after t…
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I tried again but without luck. Maybe you have some regional restriction preventing to connect. We are located in Poland. Best regards
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I have checked everything that could be the root cause, and I have not found anything. It means that your hosting most probably causes it. Please contact your hosting provider regarding this problem. Best regards
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What steps did you take the last time you get logged out? I played on your website for a while, changed some theme options, created a new page, modified that page, and I was not kicked even once. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, Please go to WooCommerce -> Settings -> Products, and enable AJAX add to cart: https://forum.muffingroup.com/betheme/uploads/939/L95YY0EQA8Y2.png Also, you can add a cart icon to your header. Best regards
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Hello, It fetches the time from the server. I suggest you to change the timezone that will suit the result you are willing to receive: https://forum.muffingroup.com/betheme/uploads/983/HIPWG4JDKAQ2.png It is not visible anywhere, anyway. Best regar…
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Hi, You can set who can use BeBuilder in Betheme -> Theme options -> Global -> Advanced. https://forum.muffingroup.com/betheme/uploads/705/4POWWE35T7ON.png Best regards
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I tried to log into your FTP, but it did not work: https://forum.muffingroup.com/betheme/uploads/131/CELGECM5E9HO.png Are you sure that the login credentials you sent are correct? Best regards
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I did not understand your question at first. Please edit the wrap with this image as background, and set the background-size to contain. https://forum.muffingroup.com/betheme/uploads/490/LZM1D38GQWDR.png Best regards
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If you have a mobile header enabled in template options, you must manually add it to the mobile display. https://support.muffingroup.com/video-tutorials/building-mobile-headers/ Best regards
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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Sorry, but I cannot log into your WP dashboard as I received this: https://forum.muffingroup.com/betheme/uploads/181/QNX3SED9ODS9.png I cannot provide the IP. Can you disable it for a while, please? If it can be unlocked for a region, we are located…
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We have received your private message, but it is incomplete. You did not attach FTP access. Please send another message with complete data. Thanks
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Are you sure you have no cache or other optimizing plugins active on your server? We checked your files, and everything seems fine. Best regards
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I have disabled all plugins except the ones we support, and BeBuilder loads correctly. https://forum.muffingroup.com/betheme/uploads/536/FG773A9LA87T.png https://forum.muffingroup.com/betheme/uploads/798/ZNZX0V2KQNL1.png https://support.muffingroup.…
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Sorry, but the FTP still does not work, and it is the same as in the last screenshot I sent you. Are you sure that you sent the correct FTP? Did you check if it works before sending it? Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, You can create a section in your header template hidden on the scroll. Just like in this demo: https://themes.muffingroup.com/be/lingerie/ https://forum.muffingroup.com/betheme/uploads/169/5GHHPAZA8DUE.png Or you can make it closable. https://fo…
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We investigated it, and it the styles load on your website, but some script removes them. Do you not have some tool on the server that could cause this? If you do not recognise anything that could be the culprit, please also send us FTP access so we…
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Do you mean filters on the left in the sidebar? If yes, please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-set-up-off-canvas-sidebar-for-shop/ Best regards
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There were a couple of misconfigurations with wrap and element widths, so I changed them or switched to default. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…