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Phil

Phil

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Phil
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  • Your server does not have the gzdecode() function enabled, and it is causing your problem with the demo import: https://forum.muffingroup.com/betheme/uploads/822/J5WL3NCTEJSV.png You have to contact your hosting provider and ask them to enable this …
    in Can't download anything from pre build websites Comment by Phil July 7
  • You have under construction enabled. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be…
    in Can't download anything from pre build websites Comment by Phil July 7
  • Hi, The idea of exporting content from a test site is good, and I think that will be the easiest method. Please send us the WordPress dashboard and FTP access to that test site privately through the contact form, which is on the right side at https:…
    in Copying Default Store 2 templates Comment by Phil July 7
  • Unfortunately, it does not completely rely on us. If you do not have any other pending updates, you can try installing any plugin (you can later remove it) through Betheme -> Plugins, and check if the theme update appears then. Best regards
    in Update to Version 28.5.2 from Version 28.2.1 not possible Comment by Phil July 7
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Can't download anything from pre build websites Comment by Phil July 7
  • Hi, Sorry, but we provide this forum in English only. Please rewrite your message in English. Also, remember to always attach a link to your website. Thanks
    in Keine Darstellung einer Animation auf der Homepage - Startseite Comment by Phil July 7
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in BeBuilder falls apart when I want to edit a page. Comment by Phil July 6
  • 1, 3) Please edit a page that uses Elementor: https://forum.muffingroup.com/betheme/uploads/100/8JW5Z32SOAOO.png Then, at the top bar, click on the "Back to WordPress Editor" button: https://forum.muffingroup.com/betheme/uploads/592/JPPXC9…
    in Problems. Comment by Phil July 6
  • Hi, Sometimes the WordPress updater hangs like for you and does not show available updates. It is completely independent of us as theme authors. However, there is a trick that works in most cases: if you have any other pending update (theme or plugi…
    in Update to Version 28.5.2 from Version 28.2.1 not possible Comment by Phil July 6
  • Hi, What you ask for requires file customization, which, in reference to the Item Support Policy, is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web develope…
    in Condition to show a text Comment by Phil July 6
  • Hello, Thanks for sharing your suggestion. I have passed it on to the dev team. Best regards
    in "Our Team" element - Additional Dynamic Data Field Values Comment by Phil July 6
  • Hello, Can you explain which WPBakery demos you refer to? We have never created any pre-built website using WPBakery. We support this builder, but we do not use it for our demos, so you can use it freely on your website. Regarding your license, yes,…
    in WPBakery - new BeTheme licence Comment by Phil July 6
  • Hi there, This is actually not a bug. In order to edit a post or page with BeBuilder, the page must first exist in your database and have a valid URL. When you create a brand new post, you need to save it as a draft or publish it first. Once the pos…
    in BeBuilder 404 problem for a new post Comment by Phil July 4
  • I checked the link you sent in a private message right away when I received your private message. Please see the following video tutorial about template editing: https://support.muffingroup.com/video-tutorials/how-to-use-templates-a-step-by-step-gui…
    in Cannot get image to stretch over full width of page Comment by Phil July 3
  • Hi, You use the single post template. In this template, you have the Post Content element, which is in a section that is not set to be full width: https://forum.muffingroup.com/betheme/uploads/872/CCJS08TKD929.jpg Post edition shows only the content…
    in Cannot get image to stretch over full width of page Comment by Phil July 3
  • Hi, They can be hidden in Betheme -> Theme options -> Global -> Navigation & Share by unchecking the Sticky arrows option: https://forum.muffingroup.com/betheme/uploads/500/92HLBSFTNKU6.png Best regards
    in remove related posts Comment by Phil July 2
  • 1) If you purchase a subscription plan, its support is valid until the license is active, and so are the updates, so the whole year. If you choose a lifetime license: https://forum.muffingroup.com/betheme/uploads/037/4K9T2E5NSQ1A.png Updates will be…
    in new plans? Comment by Phil July 2
  • Your websites with licenses purchased on ThemeForest are still valid and will continue to work. As Envato implemented changes that raised the commission for all creators, and we plan to increase the price on ThemeForest, we were forced to introduce …
    in Themeforest Paid licenses Comment by Phil July 2
  • Hi, You can create an entirely custom Under Construction page using BeBuilder, and then assign it in Betheme -> Theme options -> Pages -> Under Construction: https://forum.muffingroup.com/betheme/uploads/462/G1D39BJII1DK.png https://forum.…
    in CSS for under construction page Comment by Phil July 2
  • At the moment, there is no option for that. But we have plans to add include/exclude for taxonomies in Filters. Best regards
    in Filter not working Comment by Phil July 2
  • Hi @Ogrodnik1, As a workaround, instead of using the Filters element, you can create two separate menus and then add them to your shop template. Then, with conditional logic set to show one menu on a particular page and the second menu on another pa…
    in Product Filters: Only show relevant options to current category Comment by Phil July 2
  • Hi, I quite do not understand what Slider Revolution has to do with the Footer. Anyway, if you want to know how to adjust the Footer template, see the following video tutorial: https://support.muffingroup.com/video-tutorials/footer-builder/ Best re…
    in Footer Comment by Phil July 1
  • Indeed, if you choose plans from our official website, restrictions will not apply. Best regards
    in new plans? Comment by Phil July 1
  • What restrictions do you mean? Do you refer to new features? If so, they will be available on all plans here: https://muffingroup.com/betheme/pricing/, beyond ThemeForest. Best regards
    in new plans? Comment by Phil July 1
  • You cannot use two different builders on the same page. Elementor and BeBuilder have completely different structures, and they cannot be used on the same page at the same time. If you started building a page with one builder, you should stick to it …
    in Problems. Comment by Phil July 1
  • Hi, I am sorry, but I do not understand. Could you elaborate on that, please? Thanks
    in Themeforest Paid licenses Comment by Phil July 1
  • Can you explain in more detail what you mean, please? Thanks
    in Filter not working Comment by Phil July 1
  • Since there are no known security flaws in the current version of the theme, our development team cannot make any "adjustments" without technical data. We highly recommend reaching out to your hosting provider or the support team of the se…
    in Security checkup Wordpress Comment by Phil July 1
  • Hi, That is right; just as the name of this plan says, you can run an unlimited number of websites. You do not need to switch the existing websites to this plan if you do not need to. Licenses bought on ThemeForest remain valid and will continue to …
    in new plans? Comment by Phil July 1
  • Please check it out now. I have changed the z-index for the wrap with the sidebar to two: https://forum.muffingroup.com/betheme/uploads/273/09SJPLU23XMY.png And added the following CSS code in your theme options: https://forum.muffingroup.com/bethem…
    in Shop filter looking bad on the mobile device Comment by Phil July 1
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