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Phil

Phil

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Phil
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  • The issue persisted even after switching to another theme (Twenty Twenty-Five), which means that it is not a Betheme-related issue. However, after enabling WP Debug, the issue is gone, and you can access the WP edit now. It is uncommon, and I sugges…
    in I cannot see the page in the backend Comment by Phil June 19
  • Hi, If you would be so kind as to specify it. Do you want to hide products from a particular category to display on a product list, or you have a list of categories and want to hide one of them? Or maybe something else? It would also help if you att…
    in Hide some category from shop page Comment by Phil June 19
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Animation Delay not working Comment by Phil June 19
  • Hi, No, there is no option to set the aspect ratio. The only option is (as you already mentioned) setting the width and height values. Please note that these fields have responsiveness icons next to them, so you can set them to be responsive. https:…
    in Basic Image Aspect Ratio Comment by Phil June 19
  • The subheader can be hidden individually for pages or posts in the Page options: https://forum.muffingroup.com/betheme/uploads/977/0I061YGDRH5O.png Best regards
    in White Space Comment by Phil June 19
  • You did not hide your license key on the screenshot so I removed it. If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without dere…
    in activacion codigo compra Comment by Phil June 19
  • Hi, It was already fixed in the newest Betheme version (28.1.1). Best regards
    in Assign category to Shop Page Comment by Phil June 19
  • It has been fixed in the newest update (28.1.1). Best regards
    in WooCommerce Templates are not working Comment by Phil June 19
  • We will take a look at this. Best regards
    in Getting errors on ERROR LOG Comment by Phil June 19
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in I updated to the 28.11 version 2 hours ago and my BeBuilder no longer working Comment by Phil June 19
  • The culprit is that Cross-Origin Request is blocked by your server, and it is why BeBuilder does not load. https://forum.muffingroup.com/betheme/uploads/821/N40H804LDEL7.png It is related to the server configuration, so if you contact your hosting p…
    in Issue with MemberPress Plugin Causing Page Builder to Not Load Comment by Phil June 18
  • There was a bug that occurred in recent updates when we made some changes to the video element. Anyway, we have corrected it on your website, and this fix will also be included in the upcoming update. Best regards
    in Change in theme affected my website Comment by Phil June 18
  • We have made a correction for that on your website. Please check it out now. Best regards
    in The portfolio section changed maybe on an update Comment by Phil June 18
  • Hi, You can add them to the Footer with the Icon element: https://forum.muffingroup.com/betheme/uploads/426/TB5CN1E4358W.png But there is no option to make them create to scroll with the page. Best regards
    in Social Media, share Icons on every page Comment by Phil June 18
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in I cannot see the page in the backend Comment by Phil June 18
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Parallax issue - Microsoft Edge Comment by Phil June 18
  • As you recently changed your host, and it was not present on a previous one, most likely it is due to server configuration. Please contact your hosting provider and ask if none of tools on your server blocks BeBuilder loading (it might be ModSecurit…
    in Error 503 and 403 when making changes to a page Comment by Phil June 18
  • Hi, Here you go: https://www.pexels.com/photo/smiling-woman-wearing-black-sweater-1587009/ https://www.pexels.com/photo/woman-wearing-gray-notch-lapel-suit-jacket-2381069/ https://thenounproject.com/search/?q=calendar&i=2080321 https://thenounpr…
    in Image licenses of an BeTheme template Comment by Phil June 18
  • We checked the FTP access, and unfortunately, we did not find anything that could be the culprit. I also attempted to restore the theme options revision on your website, but none of the saved ones were correct. I am afraid that you will have to set …
    in Secret/weird 40px bottom margin Comment by Phil June 18
  • Did you have active plugins while installing that demo? If yes, then it was the root cause. I disabled all plugins, installed it, and activated plugins back, and everything is fine now. Please check it out. Regarding the child theme installation it …
    in prebuilt website import does not imports contents (pages, images, posts...) Comment by Phil June 18
  • Sorry, but you did not attach FTP access as I asked in my previous message. Please send another message with complete data. Thanks
    in Wholesale For WooCommerce - B2B Ecommerce Comment by Phil June 18
  • Hi, Did you set the following option in Theme options -> Performance?: https://forum.muffingroup.com/betheme/uploads/347/F8BCS15NWL70.png Please send us the WordPress dashboard access privately through the contact form, which is on the right side…
    in Annoying FOUC Comment by Phil June 18
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Problem with Portfolio Templates Comment by Phil June 18
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in I cannot see the page in the backend Comment by Phil June 18
  • Hi, Please try the following CSS code: .mfn-cart-holder .mfn-ch-footer-totals .mfn-chft-vat{  display: none!important; } Please put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Hide VAT line on Cart page in WooCommerce Comment by Phil June 18
  • Do you use Font Awesome on our website? If no, then you can disable them in Theme options -> Performance: https://forum.muffingroup.com/betheme/uploads/165/WC1C743CWEJA.png The performance improvement should be similar. Best regards
    in Display Discrepancy: Admin vs Incognito View Comment by Phil June 18
  • Do not be so harsh. You do not seem dumb. It seems that the root cause is in the theme options, but to check that, we will need FTP access to your website. Please send it through the contact form as you did with the WP dashboard access. Additionally…
    in Secret/weird 40px bottom margin Comment by Phil June 18
  • Hi, This information is not stored anywhere. It's just an answer to a Google query about what consents were made by user. You can test how it works with the following tool: https://tagassistant.google.com/ Note that you must have G-Tag configured an…
    in GDPR 2.0 Comment by Phil June 18
  • Indeed, it was related to our change. My apologies. I have placed a temporary fix into your custom CSS in theme options, and soon correct it permanently. Best regards
    in Getting errors on ERROR LOG Comment by Phil June 18
  • I mean that browsers block autoplay videos that are not muted. They can be unmuted by clicking on video controls. Regarding the controls that are not clickable, try the following CSS code: .content_video.mfn-mask-shape iframe, .content_video.mfn-mas…
    in Video Element not responding Comment by Phil June 18
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