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Phil

Phil

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Phil
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  • Unfortunately, it still does not work with the same FTP credentials.
    in Issue with MemberPress Plugin Causing Page Builder to Not Load Comment by Phil June 18
  • I just checked that and first two points are set to bottom on mobile, and they open like that: https://forum.muffingroup.com/betheme/uploads/898/H69CQY73O4NV.png But the rest of the points are set to show at the top: https://forum.muffingroup.com/be…
    in Hot spot problems Comment by Phil June 18
  • Hi, Sorry, but I do not understand. Rewrite your question in English. Also, remember to always attach a link to your website and screenshots showing what you refer to. Best regards
    in activacion codigo compra Comment by Phil June 18
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Can we also re-import that demo with a …
    in prebuilt website import does not imports contents (pages, images, posts...) Comment by Phil June 18
  • Hey, This means that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest. If…
    in Unable to add pre built sections Comment by Phil June 18
  • Hi, Does it happen for all pages or particular ones? Have you tried disabling all other plugins except WordFence? Best regards
    in Error 503 and 403 when making changes to a page Comment by Phil June 18
  • I am happy I could help. If there is anything else I can assist you with, please let me know. Best regards
    in Can't Update Template Comment by Phil June 18
  • Instead of assigning it to the Entire site, assign it to the Home page only. https://forum.muffingroup.com/betheme/uploads/163/IXM55RUSEQVG.png https://forum.muffingroup.com/betheme/uploads/576/X9R8ZIS20R6X.png Best regards
    in Video runs on the background with audio Comment by Phil June 18
  • I created a copy of your section so you can compare. Firstly, I see no point in using inner wraps, so I get rid of them. Also, I set the background to the wraps, and removed it from the column Text element. https://forum.muffingroup.com/betheme/uplo…
    in Column Element Comment by Phil June 18
  • Sure thing. I have done it for that domain as well. Best regards
    in Widgets not shown Comment by Phil June 18
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in install Slider Revolution Comment by Phil June 18
  • Sorry, but the FTP credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/797/W10DHTY4GCIO.png Are you sure that they are correct? Best regards
    in Issue with MemberPress Plugin Causing Page Builder to Not Load Comment by Phil June 17
  • Please check it out now. Best regards
    in Getting errors on ERROR LOG Comment by Phil June 17
  • I checked the page from your video, and the columns have a custom height set before turning it back to default: https://forum.muffingroup.com/betheme/uploads/807/HXVP8DJVQZ5F.png Removing this value and switching back to the default helps. Do you re…
    in Secret/weird 40px bottom margin Comment by Phil June 17
  • Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ If these tips do not help, I suggest getting rid of Slider Rev…
    in How to increase the speed of opening the carousel image on mobile phone? ? Comment by Phil June 17
  • I have removed the link to your website from this topic. Best regards
    in White Space Comment by Phil June 17
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in Second and third slider no animation Comment by Phil June 17
  • Use the following CSS code: .mcb-item-image-inner .image_frame .image_wrapper img{  filter: grayscale(1);  transition-duration: .3s; } .mcb-item-image-inner .image_frame .image_wrapper:hover img{  filter: grayscale(0); } Put it in Betheme -> Them…
    in Grey on hover Comment by Phil June 17
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in How to increase the speed of opening the carousel image on mobile phone? ? Comment by Phil June 17
  • The new credentials you sent work, and I have corrected them on your website. Please check it out. Best regards
    in Widgets not shown Comment by Phil June 17
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Column Element Comment by Phil June 17
  • 1) The checkout page should be selected in the Woo settings. https://forum.muffingroup.com/betheme/uploads/682/0G5IHW63EIPZ.png 2) Shortcode shows a pre-defined checkout layout. To adjust it viaully in BeBuilder you should use template: https://supp…
    in Unable to change phone number from options to mandatory at checkout Comment by Phil June 17
  • Yes, please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that out. Notice! Please attach a link to this forum discussion. …
    in Product Categories Comment by Phil June 17
  • It is common that cache changes are visible only in the admin. That is why it is crucial to purge the cache (when you have it active) after making changes. Best regards
    in Display Discrepancy: Admin vs Incognito View Comment by Phil June 17
  • I understand your point. However, as I’ve tried to explain in my previous messages, screenshots alone don’t provide enough information to diagnose the issue accurately — they’re simply too vague. It’s a bit like telling a mechanic your car doesn’t w…
    in White Space Comment by Phil June 17
  • This part is not product template: https://forum.muffingroup.com/betheme/uploads/437/FRLDRL6VA0B8.png It is product content. You have edited the product content only for the first product, but not for the second: https://forum.muffingroup.com/bethem…
    in Can't Update Template Comment by Phil June 17
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Product Categories Comment by Phil June 17
  • Hi, This page: https://www.atico.cr/works/vindi-monthly-creative-content/ It is a portfolio page. The white space at the top appears because that is where the portfolio navigation appears. Please go to Betheme -> Theme options -> Global -> …
    in Change in theme affected my website Comment by Phil June 17
  • Hi, When you create a slider, go to Layout settings and change the sizing to Full-Screen: https://forum.muffingroup.com/betheme/uploads/070/39CFT2ZXMBWO.png Then create a new page with BeBuilder, add the Slider Plugin element to it and choose this s…
    in Full Screen Slider Revolution Comment by Phil June 17
  • Check the last link I sent in my previous message. Moreover, as I mentioned in my previous message, modern browsers do not allow videos to autoplay if they are not muted. Best regards
    in Video Element not responding Comment by Phil June 17
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