Phil
Phil
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- Phil
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It seems to be a problem with your server, as I switched to another theme, and the product page did not even load. Please contact your hosting provider and ask about this issue. You can point out the errors in the browser console: https://forum.muff…
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That is because you have a transparent header. You must edit the mobile section in the header template and set up its background. Best regards
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In the video tutorial I have sent, a Responsive Visibility option is mentioned. With that, you can create two video elements one visible on desktop and one on mobile, and you can adjust the display. Best regards
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Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
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Hi, Do not share your license key publicly on the forum, as others can see it. If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed wi…
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Hi, We only added an option to open the PDF in a lightbox, but the browser is responsible for displaying it, so we cannot help in that case, unfortunately. I can only suggest using Responsive Visibility options to hide this button on mobile and crea…
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Hi, It looks like a caching problem. Please disable all your caching plugins in the WP panel and caching tools on your server and check if the problem persists. Best regards
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Hi, We do not have any documentation or video tutorials regarding this. A plugin that allows adding custom post types and which we support is Toolset. You can create them manually by modifying the files, but we do not provide help with such customiz…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
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I am glad I could help. If you have any other questions or problems, feel free to ask. Best regards
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Hi, Query loops do not have such an option. As a workaround, you can use the Shop slider element instead. Best regards
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Hi, It is a slider made with the Slider Revolution plugin, so you must use it to edit this part. Best regards
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Hi, Please see the following video tutorial about it: https://support.muffingroup.com/video-tutorials/flexbox-positioning-with-bebuilder/ Best regards
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These are not ours, but the Slider Revolution ones. If you want to import one of our sliders, please check the following link: https://support.muffingroup.com/faq/how-to-install-demo-sliders-using-revolution-slider/ Best regards
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Hi, Can you send a screenshot showing this error message, please? Thanks
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Now I was able to log into your WP panel. Are you sure that you uploaded the IcoMoon zip? For a test, I uploaded one, and it worked correctly. https://forum.muffingroup.com/betheme/uploads/889/TBCCGCXROR2X.png Please ensure that you did all steps li…
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We do not include any slider in the theme package. You can only import sliders with the pre-built website (if it has one) and it always has the same name as imported demos. The sliders from your screenshot were not prepared by us. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
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Or you can recreate this in the BeBuilder. Your hero slider is not complicated and it does not have animated effects so it can be easily done in BeBuilder. Best regards
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The account you have sent does not have full access to the WP panel. Many things that should be accessible are not there. Do you have some hidden plugin or any tool that does that? It also causes a problem with bundled plugins installation. You need…
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I tried to log in to your WP dashboard, but I received the following error message: https://forum.muffingroup.com/betheme/uploads/204/02SP3J8JFINN.png Are you sure that the credentials you have sent are correct? Best regards
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I can see that you created this attribute in the product options. Please try to create it through Products -> Attributes, assign it to this product, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/603/T8EIERSOTQOK…
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The header displays wrongly because you set it up like this. I suggest you check the following video tutorial to see how mobile headers should be created: https://support.muffingroup.com/video-tutorials/building-mobile-headers/ Also, you have a lot …
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Sorry, but I quite do not understand. Can you explain in more detail what you want to achieve, please? Best regards
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What do you mean that it is not responsive? The option from theme options refers to sections, not elements, and what you showed on the last screenshots are elements. I do not understand what you refer to and what you want to achieve. Can you explain…
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Hi, For redirections, you should use some plugin or modify the htaccess file. Betheme does not have such functionality. Best regards
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If you need a unique FAQ for each product, the only option for that is to put the FAQ element in the product description. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
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Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
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Hi, There is no option to export settings. However, you can use the YOAST Duplicate Post plugin for that. With it, with one click, you can create a copy of the whole popup template. You can install it through Betheme -> Plugins. https://forum.muf…