Phil
Phil
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- Phil
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Can you tell me which page you have problems with? I checked all of them, and they seem to work correctly. Thanks
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It was because of Wordfence. I fixed it as described in the following article: https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/ I removed the code you provided because I do not know where you want to place it exactly. Be…
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I tried to log into your website, but the login credentials you sent do not work. https://forum.muffingroup.com/betheme/uploads/860/VHDKHJ7VEWAQ.png Did you check if the login credentials work before sending them? Best regards
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Hi, The mega menu does not work in the sidebar menu. You need to create a separate menu for a sidebar menu. You can also use the Sidebar Menu builder to customize its layout. https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-head…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hey, Please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum…
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
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Hi, Are you checking that on iPhone? The iOS does not support fixed background position, so it might be the reason why it does not work for you. Best regards
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Hi, Can you tell me where you would like to display it, and how it should look, please? Do you have an example of that? Best regards
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Which video are you following? Are you sure that you watched it carefully? Best regards
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Hi, If the shop does not have the template created, then it will not be editable, and all settings will come from theme options. If you want to customize the shop page, you must create a template for it: https://support.muffingroup.com/video-tutoria…
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Hi, In the button settings, you need to add a simple link with URL to you video: https://forum.muffingroup.com/betheme/uploads/001/6RLV8PABK874.png And in the Attribute options, you must add the class "prettyphoto": https://forum.muffingro…
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Hi, Good to see that you handled it. Is there anything else I can help you with? Best regards
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Hello, Sorry, but we provide support on this forum in English only. Please rewrite your message to English. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
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It was because there were no widgets in the widgets area. I had to create a new sidebar through theme options, add it to a page, and add the widget to this sidebar through WP customizer. Best regards
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Hi, Do you still have access to the staging domain? If yes, please try to migrate your website again with the Duplicator plugin. https://wordpress.org/plugins/duplicator/ We used it many times and never had a problem after migrating the website with…
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Hey, Please send us WordPress dashboard access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum …
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I have corrected that, and now you have an access to widgets. https://forum.muffingroup.com/betheme/uploads/137/K3JKP6WG3GIA.png Please check it out. Best regards
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You have a large top padding assigned to menu items. https://forum.muffingroup.com/betheme/uploads/608/X8YE6IC9NWYU.png Instead, try to assign equal top and bottom padding, e.g. 20px, to each. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
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No, we found a bug in the theme files. This fix will be also included in the upcoming update. Best regards
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Hi, Can you show a larger screenshot showing what exactly you are editing? Positioning options are for sections or wraps. Best regards
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We have corrected it. Please check it out. Best regards
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Unfortunately, I could not replicate that and cannot use the VPN. Can you check if the same thing happens with these filters when you switch to another theme like Twenty Twenty, please? Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum disc…
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We have corrected it, and please check it out. Also, now you have the Betheme package with the newest version before the official update. You should not encounter any problems with it, but if you notice anything, please let us know. Best regards
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For tests, I created a new page, "BeSupport test page," inserted a couple of pre-built sections into it, and modified them. All modifications proceeded without any problems. Are there any extra steps to reproduce this issue? Does it happen…