Phil
Phil
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- Phil
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Did you save the page and check it on live? Can you attach a link to your website, please? When you edit it, the code should appear in the preview on the right, but on the live page it should work correctly. Best regards
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Hi, You can use single page import feature. See the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-import-single-page/ Best regards
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Except for database reset, which is available in the pre-built website installation, there is no other option built in Betheme that would remove the images. Please ensure that none of your plugins or some functions on your server does not have optio…
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I can see that you have the Wordfence plugin installed, and most likely, it is the root cause of this. See the following article: https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/ There, you will find out how to handle thi…
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I have corrected it on your website. Please check it out. Best regards
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We must do a deeper investigation, and we need access to your FTP. Please send it as you did with the WP dashboard, and remember to attach a link to this forum discussion. Thanks
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WP dashboard does not work, unfortunately. https://forum.muffingroup.com/betheme/uploads/276/I43DU6JQYMUA.png However, I noticed that I misunderstood your question. I did not notice that you were using the parallax for that. To prevent it from happe…
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We have corrected it on your website. Please check it out. Thanks
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The login credentials you have sent are not working. https://forum.muffingroup.com/betheme/uploads/379/7P5WDH15A2IW.png Please see the following article: https://yoast.com/help/how-do-i-add-a-new-admin-user/ Thanks
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We will take a closer look at this. If this happens again, please let me know. Thanks
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Hi, Sorry, but I could not answer you because you wrote beyond my working time. 1) You can change the section width to Full Width in the Advanced tab of section options. 2) Edit the menu element, and in the style tab, you can change the top and bott…
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If the same thing happens with another theme, it means that it is not a Betheme issue either. You should rather contact WooCommerce support instead. Best regards
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Hi, Sorry, but I could not answer you because you wrote beyond my working time. Please turn off all of the plugins, refresh your cache, and check if the problem persists. If this will not help, keep minifying plugins off because I need to check your…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Strangely, it happened. Anyway, it's good to see that you handled it. If I can help with anything else, please let me know. Best regards
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Hi, Yes, there is an option to create, customize, and edit a single product template. https://support.muffingroup.com/video-tutorials/how-to-create-custom-template-for-the-single-product/ Also, you can use another button instead of add to cart for y…
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Good to see that you managed to import it. If you will need further help, or have any additional questions, please let me know. Best regards
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As I already mentioned, it was created for presentation purposes and is not available on any of the pre-built websites. Best regards
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Hey, Please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum…
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Hi, You must visit the following link: https://muffingroup.com/betheme/elements/icons/, change to default, and with browser developer tools, inspect the icon you want to use. https://forum.muffingroup.com/betheme/uploads/692/URTTYUC94Z27.png Best re…
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Hi, Can you attach a screenshot showing your issue, please? I do not know what you refer to. Thanks
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Hi, Do the images appear in the Media tab in the WP panel? Did you check in FTP if images are not placed in a different catalog then the one from the URL? Best regards
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Hi, Please go to Betheme -> Tools, use the Regenerate Thumbnails option, and after the regeneration height and width values should be assigned to your logo, and the problem with CLS should be gone. https://forum.muffingroup.com/betheme/uploads/46…
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Hi, Did you try downloading a Betheme package from ThemeForest and uploading it to replace an old version? If not, please do that, and check if the problem persists. Best regards
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hi, Go to Betheme -> Theme options -> Global -> General, and change the style there: https://forum.muffingroup.com/betheme/uploads/388/HQGA53TTQ2HR.png Best regards
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Hi, See the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-use-woocommerce-attribute-swatches/ Best regards
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Elementor is a really popular builder, and there is a high possibility that ModSecurity has a built-in feature to omit Elementor. I found the following link. I hope it will be helpful for you: https://stackoverflow.com/questions/42829492/how-to-add-…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…