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Phil

Phil

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Phil
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  • I did not mean that you should find what is causing this, but the plugin author. I mentioned that you contacted the plugin authors and that they claimed to you that the root cause is in our theme in JS. If you are able to contact them again and ask …
    in Theme not compatible with important Plugin: Borlabs Cookie because a JavaScript Problem of the Theme Comment by Phil December 2023
  • The access you sent through private message works. I have restored the home page and checked it, and everything seems to be correct there. Do you remember if you proceeded any extra steps when this happened? Thanks
    in Home page missing Comment by Phil December 2023
  • Did you put the whole URL or just an ID? In the Video element, you should put ID only. https://forum.muffingroup.com/betheme/uploads/958/03AS5KYON6DW.png Best regards
    in video background Comment by Phil December 2023
  • Hi, There is no option to import media, and the Header and Footer are set in theme options or by templates, so these do not import either. You must import that pre-built website or rebuild it. Best regards
    in import one in one Comment by Phil December 2023
  • Go to Betheme -> Theme options -> Header & Subheader -> Header, and ensure that you have the Sticky header style set to The same as Top Bar Left background. https://forum.muffingroup.com/betheme/uploads/531/N491CKGGTZFI.png Then you can…
    in Header Comment by Phil December 2023
  • 1) You can set min-height or control height with the padding. https://forum.muffingroup.com/betheme/uploads/864/3QU0DDUQ2GMZ.png 2) It is a Developer interface that we implemented a couple of updates before. You can turn it on in BeBuilder Settings.…
    in How do i build a query loop like this Comment by Phil December 2023
  • Sorry, but I quite do not understand. Can you attach screenshots showing what you refer to, please? Thanks
    in subheader_image like featured_image Comment by Phil December 2023
  • I am happy that I could help. Also, again, my apologies for the delayed reply. Best regards
    in Gallery images beneath each other Comment by Phil December 2023
  • Hi, You can find it in Betheme -> Theme options -> Translate -> Search: https://forum.muffingroup.com/betheme/uploads/698/DO9OKYQCCBF7.png Best regards
    in Unable to translate some Live Search strings Comment by Phil December 2023
  • Hi, You must create a translation for the single product template. Best regards
    in Can't translate with WPML Add to card btn Comment by Phil December 2023
  • Do you have any browser extensions added to Safari? Please check if the same thing happens on incognito mode in the Safari. Thanks
    in BeBuilder hanging Comment by Phil December 2023
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this does not help, please send us the WordPress dashboard and FTP access priva…
    in Bebuilder not working :( Comment by Phil December 2023
  • Does it happen on a particular page? I checked a couple of them, and they all load correctly. https://forum.muffingroup.com/betheme/uploads/339/ASSDQFN2XE5F.png https://forum.muffingroup.com/betheme/uploads/651/1D56HT7NP70T.png https://forum.muffin…
    in BeBuilder hanging Comment by Phil December 2023
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
    in multivendor Comment by Phil December 2023
  • Now, the person who manages forwarded your message to me, and I checked your website. 1) The cart page did not open because you had the wrong page assigned in WooCommerce settings. https://forum.muffingroup.com/betheme/uploads/141/9S3VEH0E12ID.png I…
    in Re: Adding A Page, Changing Colors, Menu Comment by Phil December 2023
  • Sorry, but we didn't get any message from you yet. Please check your mailbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you send all the required inform…
    in Builder version issue. Comment by Phil December 2023
  • As I know there is a plugin called Classic Editor that changes Gutenberg to the old Classic editor. https://wordpress.org/plugins/classic-editor/ Unfortunately, as I mentioned, I cannot help with modifications to the child theme. Best regards
    in Functions.php error Comment by Phil December 2023
  • Recheck that, and indeed this problem persists. We are investigating it further. Best regards
    in BeBuilder Bug Comment by Phil December 2023
  • Hi, Please try to use the following dynamic data: {postmeta:mfn-post-subheader-image} Best regards
    in subheader_image like featured_image Comment by Phil December 2023
  • Hi, In Betheme -> Theme options -> Header & Subheader -> Subheader, you can increase top padding for the subheader. https://forum.muffingroup.com/betheme/uploads/013/PMYEU9T413B0.png Best regards
    in Header Comment by Phil December 2023
  • Sorry, but the login credentials you have sent are not working for me. https://forum.muffingroup.com/betheme/uploads/036/GOM5JYRA7IK0.png Are you sure that they are correct? Best regards
    in Home page missing Comment by Phil December 2023
  • When I opened your home page, the 500 error appears. https://forum.muffingroup.com/betheme/uploads/161/J2IHKU1LNH92.png As soon as I disable Slider Revolution, FooBox Image Lightbox, and FooGallery, the builder loads correctly. https://forum.muffing…
    in Error in bebuilder Comment by Phil December 2023
  • We found the root cause. You had the Block library disabled in Performance options. As soon as I enabled it, the gallery started to work correctly. https://forum.muffingroup.com/betheme/uploads/260/92OOO2NJV2D6.png Please check it out. You can also …
    in Gallery images beneath each other Comment by Phil December 2023
  • You should be able to use as many columns as you want. Please check if you did not make any mistakes in HTML by not closing some tags, or putting them in a wrong place. If you cannot find anything like this, please send us the WordPress dashboard ac…
    in Can not update content, Circle spin Comment by Phil December 2023
  • Hi, Please edit your header template, go to the header options, and change the Body offset for header to Yes in the Mobile header area. https://forum.muffingroup.com/betheme/uploads/555/DJKEGGHAT46S.png Best regards
    in Revolution slider displays in header on mobile only Comment by Phil December 2023
  • Unfortunately, login credentials to the staging domain no longer work. However, I have checked your website with browser developer tools and found that the following CSS code from the child theme caused an improper column layout. https://forum.muffi…
    in Issues with Muffin Builder saving edits Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Mobile header is something wrong. Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Gallery pictures broken on mobile Comment by Phil December 2023
  • Sorry, but what about the rest of the things I asked you in my previous message? You sent a screenshot only with no explanation and no link to your website, which is unfortunately not telling me much. Can you explain that in more detail, please? Th…
    in Conflict with style "overflow" Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Header Comment by Phil December 2023
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