Phil
Phil
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Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/order-on-mobile/ Best regards
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Did you use a tool from the article I sent you? The browser console still shows a couple of images with incorrect URLs. https://forum.muffingroup.com/betheme/uploads/798/DT4RUL8P92U7.png Best regards
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No worries, I am here to help. If you have any other questions or problems, feel free to ask. Best regards
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From the website on which you want to deregister the license key unless another license key will be in use there. So, for example, if you have domain1 and want to move your license to domain2, you must deregister the license key and remove theme fil…
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Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can find the lis…
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Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
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Hi, This pre-built website uses Footer Builder. See the following video tutorial about it: https://support.muffingroup.com/video-tutorials/footer-builder/ Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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I rechecked that with the same login credentials and it still does not work. Can you resend it, please? Remember to attach a link to this forum discussion. Thanks
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Despite this one, I do not see anything else on your server settings that should be changed. Best regards
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help please send us the WordPress dashboard and FTP access priva…
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Hi, Sorry, but I do not understand what the problem is. Can you explain that in more detail, please? It would also help if you attach screenshots showing what you refer to. Thanks
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Hi, Can you please attach screenshots showing what is broken? Is this website using a child theme? Do you have any unsupported plugins installed and active? Can you attach a link to it? Best regards
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Hi, The video is not HTTPS but HTTP. https://forum.muffingroup.com/betheme/uploads/753/P9I6IIXC8PPW.png Try to select this video background again and check if the problem persists. You can also use a tool from the following article: https://support.…
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Hey, Please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum…
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum d…
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Yes, you can do that, but when you change the domain, you must deregister the license key from a previous domain, and remove theme files. Best regards
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Sorry for the confusion. It was related to a single post template that was not parsing shortcodes. We have corrected that on your website. Please check it out. Best regards
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Hi, I can see that you used the Plain Text element. Are you sure that you enabled shortcode parsing of this element? https://forum.muffingroup.com/betheme/uploads/556/S0C7MPT861J5.png Best regards
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https://forum.muffingroup.com/betheme/discussion/comment/245441#Comment_245441 Sorry, I did not notice it. Anyway, despite the link being shown on the screenshot, please always attach a link in your message. https://forum.muffingroup.com/betheme/dis…
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Sorry, but WP login credentials you sent are not working: https://forum.muffingroup.com/betheme/uploads/627/9ZXKKHRCAXMT.png Can you resend them, please? Before sending, ensure that they are working. FTP credentials work correctly. Best regards
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I cloned one page and made modifications to it, and they were present on a live page. It is surely related to the cache. When you make modifications to your website or proceed with changes I highly recommend keeping all caching tools disabled until …
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It seems that there is still some cache on your server. We tried to edit the files to locate the root cause of this and correct that, but none of our file modifications were applied. Can you double-check that? Or maybe you sent FTP access to a diffe…
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Hi, For animated SVGs, we use Figma. See the following link: https://www.figma.com/community/plugin/980366185319754464/svg-animate Best regards
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Hi, Which text do you refer to? Can you attach a screenshot showing it, please? Thanks
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Hi, 1) Changing the menu item description color requires writing a custom CSS code. Do you need help with writing such? If yes, please attach a link to your website. 2) This could mean that your license key is used on more than one domain. Please us…
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There is some CSS that causes it. If you do not remember adding such CSS, it might come from one of your plugins. https://forum.muffingroup.com/betheme/uploads/716/QRA7AT4L76YV.png Disable your plugins one by one, and check if the problem persists. …
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With a "portfolio grid," you can only show featured images in a popup. https://forum.muffingroup.com/betheme/uploads/537/DNMDKSBA3U6J.png But that is it. If you want to show more information in the popup, you must use popup templates with …
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There is no shortcode for that. As a workaround, you can use Query Loop to display posts with a specific tag: https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9Y-Wf Best regards
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FYI, Betheme is not a plugin but a theme. It is hard to predict what caused this issue as there might be various reasons. If this happens again, try to memorize the actions you took, and let me know. This message could mean that your license key is…