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Phil

Phil

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Phil
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  • Please do not share login credentials on the forum as others can see them. We just noticed that your server does not meet all theme requirements. https://forum.muffingroup.com/betheme/uploads/642/JLYT7E8V7ZTZ.png Please contact your hosting provider…
    in BeBuilder forces a 404 error when trying to edit a page or product Comment by Phil November 2023
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this will not help, please send us the WordPress dashboard and FTP access priva…
    in The BeBuilder is not working. Comment by Phil November 2023
  • Hi, You can find it in the templates tab. See the following video tutorial: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in I am not able to find header Builder Comment by Phil November 2023
  • Wordfence sometimes interprets some content/actions on a page as false negatives. It is hard to predict what exactly was wrong in its opinion. We have an article about how to handle such problems with Wordfence: https://support.muffingroup.com/faq/b…
    in cannot save bebuilder on one page Comment by Phil November 2023
  • Elementor causes it. As soon as I disable it, the layout is correct. By default, before the page address, there should be a parent page displayed. Even if someone types by hand a link to this page and forgets about the parent page, it should be auto…
    in Random Post On Pages Following Redirect Comment by Phil November 2023
  • Did you take this plugin from the official WooCommerce website? https://woocommerce.com/extensions If not, you should rather contact the plugin author instead. Our policy states that we do not support third-party plugins, and we cannot recommend any…
    in Create a "SALE" condition for the shop page Comment by Phil November 2023
  • 1) As I can see, you are using WPBakery on your website. It is not our builder, and it is responsible for adding height and width attributes to images (with our BeBuilder this problem does not appear). In that case, you should contact the WPBakery s…
    in More improvements based on google page speed and gtmetrix Comment by Phil November 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in GT Matrix Comment by Phil November 2023
  • Hi, Please see the following video tutorial: https://www.youtube.com/watch?v=IPaUF8UEdz8 Best regards
    in responsiv position an size Comment by Phil November 2023
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover please share with us your PHPINFO file. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-t…
    in It take so long to show the modification from the website Comment by Phil November 2023
  • Hi, What popups do you refer to? Can you attach a link to your website and a screenshot showing what you refer to, please? Best regards
    in Pop-up Comment by Phil November 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in "Opening Hours" element has old responsive classes Comment by Phil November 2023
  • With the basic version of Duplicator, you can migrate the website unless its size exceeds 500MB. Regarding the All In One WP Plugin, you should contact the plugin author instead, as we never tested it with our theme, and we do not support it. Best …
    in Update/Migration with All In One WP Plugin Comment by Phil November 2023
  • Hi, Try to use the Plain Text/HTML element instead. Probably the TinyMCE editor removes the link. Best regards
    in Link are deleted in column text Comment by Phil November 2023
  • Sorry, but we didn't get any message from you yet. Please check your mailbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure that you send all of the require…
    in 404 error while accessing betheme options. Comment by Phil November 2023
  • Hi, See the following video tutorial: https://support.muffingroup.com/video-tutorials/lottie-animation-in-bebuilder/ If you have trouble with it, please let me know. Best regards
    in none Comment by Phil November 2023
  • Hi, You can create a special page to display products on sale and put there Shop element with Display set to On Sale. https://forum.muffingroup.com/betheme/uploads/845/1MSD9MJV7PR5.png Best regards
    in Create a "SALE" condition for the shop page Comment by Phil November 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in unpacks the elements in BeBuilder Comment by Phil November 2023
  • Hi, Yes, sure, we forgot about this place. Thanks for letting us know. I will pass it on to the dev team. Best regards
    in Laptop breakpoint option missing in Icon->Description Comment by Phil November 2023
  • Hello, Please turn off all of the plugins except WooCommerce, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. Thanks
    in Disabling side cart does not make button in header to open Cart page Comment by Phil November 2023
  • Hi, Please check the following article: https://support.muffingroup.com/how-to/how-to-remove-empty-space-in-header/ Best regards
    in Large space under header Comment by Phil November 2023
  • There is another person who manages the mailbox, so the instructions did not come from me, but good to see that your problem was resolved. Best regards
    in My Revolution Slider Is Going White When Scrolling Past On Desktop Comment by Phil November 2023
  • Sorry, but you did not attach a link to your website. Can you send it here, please? Thanks
    in Position Error Popup BE Builder Comment by Phil November 2023
  • I checked your website, and this button is translated. https://forum.muffingroup.com/betheme/uploads/072/CVKT4LP0SXPW.png Do you still need help with that? Best regards
    in WMPL and header Template Comment by Phil November 2023
  • The desktop section is not the same as the mobile one: https://forum.muffingroup.com/betheme/uploads/879/A27ZXKAJAF0Y.png https://forum.muffingroup.com/betheme/uploads/235/12Z5SJ86TPEH.png You added a link only to the desktop version section, so you…
    in Mobile version of theme removes links Comment by Phil November 2023
  • Hi, We have not tested the All In One WP Plugin with our theme. We highly recommend using the Duplicator plugin. We constantly use it, and never had problems with it. https://wordpress.org/plugins/duplicator/ When you duplicate your website to a new…
    in Update/Migration with All In One WP Plugin Comment by Phil November 2023
  • Hi, 1) The explicit width and height can be corrected by using the Regenerate Thumbnails option from Betheme -> Tools. https://forum.muffingroup.com/betheme/uploads/491/U9KEK5A3UKBC.png 2) Rest should be already corrected, so ensure that you have…
    in More improvements based on google page speed and gtmetrix Comment by Phil November 2023
  • Hey, Please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum…
    in Diasappeared frontend content Comment by Phil November 2023
  • Hi, Try the following CSS code: .mcb-item-blog-inner .blog_wrapper .posts_group{  display: flex;  justify-content: center;  flex-wrap: wrap; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Blog Element Comment by Phil November 2023
  • You probably did not disable all of the plugins. I have disabled Speed Optimizer, and the menu works correctly. https://forum.muffingroup.com/betheme/uploads/588/K46WVI1NKRCO.png Best regards
    in Header and responsive header don't work. Comment by Phil November 2023
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