Phil
Phil
About
- Username
- Phil
- Joined
- Visits
- 7,996
- Last Active
- Roles
- Moderator
Comments
-
For further investigation, we will need FTP access. Please send it as you did with the WP dashboard. Thanks
-
I'm really sorry, but I can't assist you effectively if your responses are brief, lack detail, and don't include screenshots to illustrate your issue. Best regards
-
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will try to contact the Slider Revolution to resolve that. Notice! Please…
-
Hi, If some media from the pre-built website are still in use on the existing website, you can determine which demo was used. For demo images, we always give names with the demo as titles. If you send a link to that website, I can help you check tha…
-
Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
-
You must edit your htaccess file and change the "X-Frame-Options" to “SAMEORIGIN”. https://stackoverflow.com/questions/27358966/how-can-i-set-x-frame-options-on-an-iframe Best regards
-
It should be available in the upcoming update. Best regards
-
Please check if you do not have any caching tool enabled on your server. If you are not sure about that, contact your server administrator. Best regards
-
Always happy to help! If you have any other questions or problems, let me know. Best regards
-
Hi, The uploaded custom font goes to https://yourwebsite.com/wp-content/uploads/year/month/font.ttf. I tried to replicate this issue in my environment, and the custom font worked with cache option built-in theme options. Are there any extra steps to…
-
Glad I could help. If I can help with anything else, please let me know. Best regards
-
Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this will not help, please send us the WordPress dashboard and FTP access priva…
-
1) The Header Builder does not load because of one of your plugins. After I disabled all plugins except the ones we support, it loaded. To see which plugin causes incompatibility, you should disable them one by one. 2) Moreover, your server does not…
-
Hello, Please do not share login credentials on the forum, as others can see them. Anyway, the login credentials you have sent are not working. https://forum.muffingroup.com/betheme/uploads/969/JZNSOUKSKXDO.png Please send them again through the con…
-
If it is correct without a caching plugin, you should contact the cache plugin author. Also, I do not know how you migrated your website, but I highly recommend using the Duplicator plugin as we never had problems with it. https://wordpress.org/plug…
-
Hi, You should put this ID in the Popup ID field. https://forum.muffingroup.com/betheme/uploads/740/SWHSGBHZZ5SF.png Note that the popup must be assigned to this page in the Page options, or it must be assigned to the entire website with the conditi…
-
Sorry if I was not clear enough. Slider Revolution is not our plugin, and we do not take responsibility for their bugs. We and other customers have already reported this issue to them before, and they stated that they found the root cause and correc…
-
Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
-
When you start a migration, deregister it on the subdomain, register the license on the main one, and register again on the subdomain. Then, both domains will work under the same license. Best regards
-
Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
-
Yes, but your explanation is poor in the description, and you did not attach any screenshots showing your issue, so I do not know what exactly you are referring to, unfortunately. Best regards
-
There is a sidebar menu builder. Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-builder/ Best regards
-
Your website looks like this to me: https://forum.muffingroup.com/betheme/uploads/363/8N6DZ7CR7UWU.png Did you handle this in the meantime? Best regards
-
Hi, Please try the following CSS code: .single-product select:focus{ color: #000; } Best regards
-
I have checked this website, and it looks like this for me: https://forum.muffingroup.com/betheme/uploads/662/YFXW6UUI6IWC.png Is it not a Coming Soon page? Are you able to attach a screenshot showing how it should look, please? Thanks
-
Hi, Can you attach screenshots pointing to the incorrect and correct display, please? It will help us determine what is causing that and what exactly you want to achieve. Thanks
-
Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
-
Hi, Please edit your header template, open the mobile version, and check if the correct menu is assigned to the Menu burger element. https://forum.muffingroup.com/betheme/uploads/916/X621C0FBFLW6.png Best regards
-
Hi, Cache is not something we have an influence on. If you use a caching plugin you can either disable it or contact the plugin author what is the best solution to correct that behavior. Best regards
-
Hi, The mobile logo can be changed in Betheme -> Theme options -> Responsive -> General, but there is no setting to restrict that for logged or not logged users and their roles. https://forum.muffingroup.com/betheme/uploads/221/ZMLSE3LWJP38…