Phil
Phil
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- Phil
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If you contacted us through email, we will continue through it. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
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It should be the video ID as in the notice under Video ID. For autoplay, hidden controls, or other parameters, you must use the field below. https://forum.muffingroup.com/betheme/uploads/884/ULKOT48BRGF0.png Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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There is no option for that. We base on the standard WordPress search functionality which searches through the whole content. Best regards
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In theme options, you have theme skin set to Green. https://forum.muffingroup.com/betheme/uploads/132/EPSA6BFN6E5T.png To set up colors manually you must change it to --Custom Skin--. Best regards
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Sorry with yesterday's correction, we accidentally removed the horizontal scroller. Now it should be visible. Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure the page is not under maintenance befo…
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Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can find the lis…
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We have corrected it. Please check it out and confirm. Thanks
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Hi, Your custom CSS causes it: https://forum.muffingroup.com/betheme/uploads/131/AI20P1D9DD0Y.png You must remove it. You should find it in Appearance -> Customize -> Custom CSS. Best regards
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Hi, Do you use Wordfence by chance? If yes, please see the following article: https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/ If you do not use this plugin, please disable all of the plugins and check if the problem pers…
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Hi, Sorry, but I quite do not understand. Can you explain that in more detail and send screenshots showing your issue? Thanks
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Hi, The video you have sent is not working: https://forum.muffingroup.com/betheme/uploads/466/XDDXXKBFYH0S.png Can you upload it to some video hosting service and send a link to it, please? Thanks
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Hi, Regarding the support on the forum and its verification, see the following link: https://support.muffingroup.com/faq/my-support-period-has-expired-on-support-forum/ The tool you used is only for checking where your license keys are registered an…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, 1) I highly recommend using the Mega Menu for better clarity for such a long submenus. But you can try the following CSS code for the regular submenu: #Top_bar .menu .sub-menu{ max-height: 550px; overflow: auto; } Put it in Betheme -> Theme…
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Hi, Did you use the whole URL or just the ID of the video? In the Video element, you should use the ID only. https://forum.muffingroup.com/betheme/uploads/673/AGIV7MKFAHVA.png Best regards
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, switch to another theme like Twenty Twenty and see if the same thing happens there. Thanks
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Hi, For that, I suggest recreating the footer with the Footer Builder: https://support.muffingroup.com/video-tutorials/footer-builder/ With it, you can customize it however you want. Best regards
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Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can find the lis…
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. Thanks
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Sorry, I did not notice that it is transparent, I overlooked that. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will c…
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You would have to modify the files, but we do not provide help with such customization. Best regards
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Hi, Do you use Wordfence by chance? If yes, please see the following article: https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/ I checked this iframe on my environment, and it works correctly. Best regards
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If you want to use an anchor link that leads to another page then you need to use the whole URL, so it should look like this: https://yourwebsite.com/page/#anchorID. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
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The translated version of the header did not have the condition assigned. Both the original language and translated one should have conditions assigned (The entire site refers only to the currently selected language) https://forum.muffingroup.com/be…
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It is an action bar, and you can modify/remove these texts in Betheme -> Theme options -> Menu & Action Bar -> Action Bar. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…