Phil
Phil
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- Phil
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Hi, What version of Betheme do you have? Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. Also, did you use any custom HTML structure on y…
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Hi, I can see that you do not have the newest version of Betheme installed. Please update it and check if the problem persists. Thanks
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Hi, 1) For two months, we released about eight updates, so if you have not updated since you installed it, you should do it. https://support.muffingroup.com/documentation/installation-updates/#theme-updates 2) Which pre-built website do you try to i…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Great to see that you handled it. Is there anything else I can help you with? Best regards
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Hi, By "hover images," do you mean that hover should show a secondary image? Best regards
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On the server you have catalog named "blog": https://forum.muffingroup.com/betheme/uploads/596/FTSZG5J8A2GN.png Because of this, the link tried to open this catalog and the builder did not work properly. We have changed this catalog name. …
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You can use the following CSS code: .mfn-related .title a{ width: 250px!important; white-space: nowrap!important; overflow: hidden!important; text-overflow: ellipsis!important; display: block; } Put it in Betheme -> Theme options -> Custo…
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As the message says, the options related to the header and footer must be changed in the templates. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://support.muffingroup.com/video-tutorials/footer-builder/ Best regards
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Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
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Glad I could help. ? Best regards
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Hi, You can try to use the global wraps inside your popup templates. https://support.muffingroup.com/video-tutorials/global-sections-wraps/ Best regards
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Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/open-popup-on-link-click/ But between <a> tag, put <img> tag with your image. Best regards
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Hi, If you use a header builder, the text can be changed in the header template. With a regular header from the theme option, this text can be changed in Betheme -> Theme options -> Translate -> Search. Best regards
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I do not remember that you talked about the blocked IP here. I do not manage the mailbox (another person is in charge of it), so if you mentioned this in a private message, I did not receive such information. Also, I cannot share IP, but can you whi…
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You should check the SVG images. Their regeneration broke your website. We do not know how they were created, so we do not know what exactly causes it. And yes, you can uninstall these plugins. We forgot to remove them. Regarding the border radius, …
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Hi, What you marked with the question mark is a Subheader. You can hide it in Betheme -> Theme options- > Header & Subheader -> Subheader. https://forum.muffingroup.com/betheme/uploads/598/CVRTTR3426I8.png Best regards
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Hi, Can you please tell me which section you assign the background color to? Best regards
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I was not able to reproduce this, unfortunately. Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be th…
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Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this will not help please send us the WordPress dashboard and FTP access privately thr…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
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The sidebar menu template from the templates tab is a different feature than the sidebars from Appearance -> Widgets. The Sidebar menu template can be assigned to the hamburger menu in the header template or can be set to be always visible on the…
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We have corrected your website, and it works correctly now. There is something wrong with your image format (we do not know what exactly) because even the Force Regenerate Thumbnails plugins do not work. You should double-check your SVG images. Bes…
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hi, Our theme does not offer such an option. You can contact WooCommerce support if they offer such functionality or some solution for that. Best regards
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Hi, It looks like a menu item description, and you should find it in Appearance -> Menus. https://www.wpbeginner.com/wp-themes/how-to-add-menu-descriptions-in-your-wordpress-themes/ If this is not it, please attach a link to your website so we ca…
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Hi, Please go to Betheme -> System status, and see if your server meets theme requirements. Moreover, you can disable all active plugins and try to install the pre-built website then. Best regards
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, switch to another theme like Twenty-Twenty, and see if the same thing happens there. Thanks
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Use this code: .call_to_action .button .button_icon{ margin-right: 15px; } Put it in the Custom CSS field in the Page options. https://forum.muffingroup.com/betheme/uploads/526/7M5YW35KOUAV.png After using it, you might also adjust the right paddi…