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Phil

Phil

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Phil
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  • Hi, Please deregister your license keys, and register them to the appropriate domains, and you should be able to update the theme without any problems. Best regards
    in cannot update theme. empty package error and license not showing Comment by Phil July 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Product list layout not changing Comment by Phil July 2023
  • Hi, You placed value without any units. https://forum.muffingroup.com/betheme/uploads/675/12TF4H8EYZNO.png https://forum.muffingroup.com/betheme/uploads/764/VNHH24R7LYKS.png You should add 'px' there. Best regards
    in Maga Menu not showing what i did in the template Comment by Phil July 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Issue with the icons not popping up as new pages Comment by Phil July 2023
  • Hello, 1) If you have a Column Text editor set to Code in the builder settings, you can use the built-in feature to create tables. https://forum.muffingroup.com/betheme/uploads/384/1WCX03S7G7K7.png 2) You can change that with custom CSS code. 3) You…
    in table schedule creation Comment by Phil July 2023
  • Hi, Good to see that you solved it. Can I help with anything else? Best regards
    in issues of BG mega menu Comment by Phil July 2023
  • Sorry, I did not notice your last message. Please check if the same thing happens with another browser with incognito mode, device, and network. I rechecked your website, and the loading time was no longer than 4 seconds. When you test it, please le…
    in After latest update site loading significantly lower Comment by Phil July 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in site mape error Comment by Phil July 2023
  • Hi, Good to see that you handled the theme update. About the SR update, remove this plugin, and install it again, and you will have the newest version. Best regards
    in Theme Update Fails Repeatedly Comment by Phil July 2023
  • Hi, There is no setting to control that. You can only adjust the length of this in the product's short description. Best regards
    in Product description length Comment by Phil July 2023
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
    in Blue colour icons when loading and button on cookies notice Comment by Phil July 2023
  • As the message says, this video is age-restricted, so it cannot be embedded on websites and can be viewed only on YouTube. If you own these videos, you can upload them to your media library and choose them in the Post options. Notice that video form…
    in my video thumbnails are showing in wordpress but when i switch to betheme only text shows Comment by Phil July 2023
  • Hi, Please ensure that you adjusted the mobile view properly. https://elementor.com/help/mobile-editing/ Also, disable all plugins except Elementor to see if the problem persists. Please also switch to another theme, like Twenty Twenty, to see if th…
    in Issue with mobile version Comment by Phil July 2023
  • Hi, Unfortunately, this feature from YOAST will not work. We modify the search query so it searches through elements of BeBuilder. After commenting out this line: https://forum.muffingroup.com/betheme/uploads/227/W2R80TWDCYES.png title from YOAST wi…
    in Meta Title for Search Result conflict with Yoast Comment by Phil July 2023
  • Instead of auto, please try the Full-width or Full-Screen option in Module General Options. https://forum.muffingroup.com/betheme/uploads/144/S0DXHDRTG71S.png Best regards
    in monitor resolution Comment by Phil July 2023
  • Hi, The WP Editor and BeBuilder are two different builders and have different constructions. There is no option to convert WP content into our builder than recreating them from scratch. Of course, you can leave your pages as they are now, and they w…
    in Transitioning an Old Website to the "Be" Theme Comment by Phil July 2023
  • Please go to Betheme -> Theme options -> Global -> Advanced, and ensure that you have Templates active. https://forum.muffingroup.com/betheme/uploads/833/2ABLG969CMS3.png Also, in the same location, ensure that you do not have BeBuilder hid…
    in HTML in action bar Comment by Phil July 2023
  • Hi, Open Gallery element options, and ensure that you have the images size set to Full size. https://forum.muffingroup.com/betheme/uploads/032/FVMCZ37N4N8K.png Best regards
    in Image gallery in high quality Comment by Phil July 2023
  • Hi, This is not an error. It is a notification. Did you click the link in the message? This demo uses Header and Footer Builder, so changes in theme options regarding these parts of your website will have no effect, and to modify these, you need to …
    in Header and Footer disable Comment by Phil July 2023
  • Hi, Unfortunately, there is no option for that at the moment. I have passed this to the dev team, and we will correct that as soon as possible. Best regards
    in Disable a link in level 0 of a dropdown menu Comment by Phil July 2023
  • Yes, you have the "Premium" badges on sliders, so the issue from Slider Revolution affected your website. I recommend waiting for their official update to fix this issue. Best regards
    in issues in woocommerce and others Comment by Phil July 2023
  • Hi, You can set it to be off-canvas sidebar in Betheme -> Theme options -> Responsive -> General. https://forum.muffingroup.com/betheme/uploads/742/VYH6RQMD0D1H.png Or, to move your sidebar above the content on mobile-only, you have to use …
    in how to customize filter Comment by Phil July 2023
  • Hi, I have checked your website, and the menu opens correctly on mobile. https://forum.muffingroup.com/betheme/uploads/040/HIUFQC5C9NMR.png Did you handle this in the meantime? Best regards
    in Menu is not displaying for mobile and tablet (again) Comment by Phil July 2023
  • Hi, You can use the following CSS code: .content_slider.flat.description ul li h3{    margin-top: -120px; } .content_slider.flat.description ul li .desc{    padding-bottom: 30px!important; } Put it in the Page options where you use this slider. http…
    in How do I shift the text to overlay on the image slider? Comment by Phil July 2023
  • Yup, in the meantime we found what was causing this problem and released an update to correct that. Best regards
    in vassilis_stavropoulos Comment by Phil July 2023
  • Hi, Sorry, but I quite do not understand what you want to achieve. Can you explain that in more detail, please? Thanks
    in Main installation Comment by Phil July 2023
  • One of the unsupported plugins causes these issues. https://forum.muffingroup.com/betheme/uploads/480/AYQO98BNT2JE.png Please deactivate plugins one by one (except the ones we support), and you will find which is the culprit. https://support.muffing…
    in multiple issues Comment by Phil July 2023
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check that. Notice! Please attach a link to this forum discussion. Thanks
    in Slow Submit on Forms Comment by Phil July 2023
  • Hi, You can use the following CSS code: .home #Top_bar:not(.is-sticky){    background: transparent; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Menu Trasparency Comment by Phil July 2023
  • Hi, 1) Sorry, but I quite do not understand. Can you explain that greater, please? It would be best if you also attach screenshots showing what you refer to. 2) We did not test this plugin with our theme and we do not support it, so I cannot guarant…
    in youtube video library showing on wordpress but not on bebuilder Comment by Phil July 2023
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