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Phil

Phil

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Phil
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  • Hi, 1) Please go to Slider Revolution -> Dashboard, and check if your sliders have a red label with "Premium" text. If yes, it means that this issue comes from the Slider Revolution itself. We contacted them a couple of days ago, and th…
    in issues in woocommerce and others Comment by Phil July 2023
  • Hi, We will release an update to fix that today. So when it will be available, please install it, and let me know if everything works correctly. Best regards
    in Technical Issue Comment by Phil July 2023
  • Please go to Betheme -> Theme options -> Responsive -> Header, and ensure that you have a sticky option selected there. https://forum.muffingroup.com/betheme/uploads/138/GYEZ64GAKUT0.png Best regards
    in sticky header on mobile Comment by Phil July 2023
  • Hi, 1) Product edit does not show a custom template but style from theme options. To edit the product template, go to the Templates tab. https://support.muffingroup.com/video-tutorials/how-to-create-custom-template-for-the-single-product/ 2) Can you…
    in individual - single products editing is not okay Comment by Phil July 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure the page is not under maintenance befo…
    in Blog post template Comment by Phil July 2023
  • We have corrected it on your website so that you can activate WooCommerce Payments again. Best regards
    in template Comment by Phil July 2023
  • Their Lazy load option causes this issue. https://forum.muffingroup.com/betheme/uploads/796/Y3V4UE1LEEW1.png When it is disabled, the Before/After element works correctly. Instead, you can enable Lazy load from Theme options -> Performance. https…
    in Before/after slider does not crop to the size of the photos. Comment by Phil July 2023
  • It looks like your server causes it and adds this class. I have added custom CSS code to your website to overcome this, but you should contact the hosting provider and ask to disable the feature which adds it. https://forum.muffingroup.com/betheme/u…
    in Menu not showing up unless logged in as admin Comment by Phil July 2023
  • If I came up with some other idea, I will let you know, but at the moment, I cannot think about anything else, unfortunately. Anyway, we will take a look at why the margin is not working properly. Best regards
    in Non looped element in Query Loop Wrap Comment by Phil July 2023
  • Hi, Please send us your license key, WordPress dashboard, and FTP access privately thru the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please atta…
    in multiple issues Comment by Phil July 2023
  • Slider Revolution is not our product, so we cannot take responsibility for their bugs. We can change a part that breaks Slider Revolution for you, but it includes database modification, and as it is not our plugin, we do not know how this modificati…
    in Slider disappears Comment by Phil July 2023
  • Hi, 1) This could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool…
    in The theme does not let me do certain functions Comment by Phil July 2023
  • Hi, For such customization, I highly recommend using Header Builder. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ With it, you will be able to easily put as many links in the Action Bar as you want. Best regards
    in HTML in action bar Comment by Phil July 2023
  • Yes, you can. You can move your license among domains until it is not registered on two domains at once and the previous website has been removed. FYI, subdomains and staging domains do not count toward registration limits. You can register unlimite…
    in The licence is not working Comment by Phil July 2023
  • Hi, 500 errors are referred to the server. There is a possibility that your server does not meet theme requirements. Please contact your hosting provider and ask to check it. Best regards
    in how to fix this error while installing website ? Comment by Phil July 2023
  • Hi, Unfortunately, there is no option to add a separator for this. If you would like to see this feature in future updates, please let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-u…
    in Number Formatting Comment by Phil July 2023
  • Hi, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in BeCustom Error Comment by Phil July 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this f…
    in Shopping Cart Comment by Phil July 2023
  • Hi, Did you check if the same thing happens with another theme? If not, please temporarily switch to e.g. Twenty Twenty, and check if the problem persists. When you do that, please let me know. Thanks
    in Error menu widget elementor Comment by Phil July 2023
  • Hi @brofix, This script has its own Id, which is: mfn-scripts-js-after, so you can exclude it by its ID. https://docs.wp-rocket.me/article/976-exclude-files-from-defer-js Best regards
    in Location of file of Custom JS Comment by Phil July 2023
  • Hi, 1) The colors of the cookie bar can be changed in Betheme -> Theme options -> GDPR & Cookies -> Design. https://forum.muffingroup.com/betheme/uploads/642/WBESNCT1FBDE.png 2) Go to Betheme -> Theme options -> Performance, and s…
    in Blue colour icons when loading and button on cookies notice Comment by Phil July 2023
  • Hi, Did you check if the same thing happens when you switch to the parent theme? Or you can remove the WooCommerce directory from your child theme or update the template files you need. Best regards
    in vassilis_stavropoulos Comment by Phil July 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in monitor resolution Comment by Phil July 2023
  • Hi, There are various methods to create image sliders. You can use Slider element, Query Loops, or Slider Revolution. I suggest two first methods as Slider Revolution is a heavy tool. https://support.muffingroup.com/video-tutorials/how-to-use-the-lo…
    in how do I create a Image Slider ? Comment by Phil July 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in sticky header on mobile Comment by Phil July 2023
  • Unfortunately, at the moment, there is no option to do that with margins. We will take a look at why it is happening, but for now, you can use the section I created below your current one. https://forum.muffingroup.com/betheme/uploads/065/B73JW7JS88…
    in Non looped element in Query Loop Wrap Comment by Phil July 2023
  • You have deprecated the "Move up" option set for the wrap with this image. https://support.muffingroup.com/faq/what-deprecated-in-the-bebuilder-means/ You should change this option to a negative margin or offset. Please see the following v…
    in Responsive Problem Comment by Phil July 2023
  • The login credentials you sent are not working. Please resend them. https://forum.muffingroup.com/betheme/uploads/882/VAF22ZFZ0AQK.png Remember to attach the link to this forum discussion. Thanks
    in Menu not showing up unless logged in as admin Comment by Phil July 2023
  • Please do not create duplicate the same question among discussions. I will answer you in the new discussion you created. Best regards
    in which plugin is betheme/bebuilder compatible for auto post to social media Comment by Phil July 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in my video thumbnails are showing in wordpress but when i switch to betheme only text shows Comment by Phil July 2023
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