Phil
Phil
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- Phil
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Always happy to help. ? No, this forum does not use Betheme. It is an external solution. If you have any other questions or problems, feel free to ask. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
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Hello, Are you using header from theme options, or did you build your own template in Header Builder? Can you attach a link to your website, please? Thanks
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Sorry, but I still did not get a link to your website. Another person manages the mailbox, and if you get an answer from him, it would be best if you continue the conversation through e-mail. Because I am unsure what you refer to I can only suggest …
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Hi, Hight of these boxes depends on the content inside of them (title and excerpt). You can set up minimal height for them with Custom CSS, but if you create a post with a small amount of content, it would have a lot of empty space. Please let me kn…
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You still have the license key registered on your old domain, and your Betheme is outdated. https://forum.muffingroup.com/betheme/uploads/838/QN02M3B918ZM.png Please deregister your license from the previous domain, deregister and register it on the…
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It is not possible to mix two builders like that. You would have to create this whole page with Elementor. Can you also tell me to what Elementor element you refer to, please? Thanks
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Hi, Great to see that you handled it. Is there anything else I can help you with? Best regards
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Hi, I have passed this to the dev team. We will take a look at this problem. Best regards
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Hello, 1) There is no option or element to achieve that. You would have to use custom CSS and JS, but we do not provide help with such customization, and you should contact your web developer instead. You can also check for some plugins with such fu…
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I was able to reproduce it now, but only for a brief time and only on Chrome. It might be related to the OTP Login/Signup Woocommerce Premium. Please disable this plugin for a while, and check if the problem persists. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Betheme does not remove anything by itself. I can see that you use some plugins we do not support. First, you should disable plugins we do not support and check if the issue persists. https://support.muffingroup.com/documentation/bundled-plugins…
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Thanks for sharing an example with us. I have passed it to the dev team, and we will check if we can implement this to Betheme. You can try to achieve that with CSS, but you should contact your web developer regarding this. Best regards
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
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The icons you mentioned that show on hover appear only on images. There is no option to have short description with these icons only. Best regards
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I have checked your website now, and this popup works correctly for me. Did you handle it in the meantime? https://forum.muffingroup.com/betheme/uploads/870/XHLDJIFD7XFL.png Also, this popup is not controlled by JS but by PHP, so delaying JS does no…
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Hi, We will also need your license key and FTP access. Please send it as you did with the WP dashboard. Remember to attach a link to this forum discussion. Best regards
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In the translated version of your page you did not assign Functional button option, and popup ID. https://forum.muffingroup.com/betheme/uploads/974/TAGKBDAVLUGQ.png After the assignment, the popup works correctly. https://forum.muffingroup.com/bethe…
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Hello, Please do not share your credentials publicly on the forum because others can see them. Instead, use the contact form that Albert provided. Anyway, your WP dashboard is not accessible. https://forum.muffingroup.com/betheme/uploads/297/6JTF8KI…
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you send all of the req…
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Hi, If you do not see your license registered in our API license manager, it could mean that it did not register correctly on your domain. Go to Betheme -> Dashboard, deregister your license key, and register it again. After that, your problems s…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please turn off all of your plugins, and try to import that demo again. Also, go to Betheme -> System status, and ensure that your server meets theme requirements. Best regards
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4) In Appearance -> Menus, you can choose icons you upload to your media library. https://forum.muffingroup.com/betheme/uploads/095/84VJWUJJ8BYY.png 7) The tablet view starts below 960px, and it works correctly. https://forum.muffingroup.com/beth…
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Hi, You can set your own text in Betheme -> Theme option -> Footer in the Copyright field. https://forum.muffingroup.com/betheme/uploads/914/XO8CGTVCL7NV.png The button can be modified in Betheme -> Theme options -> Header & Subheade…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, switch to another theme like Twenty Twenty, and see if the same thing happens with it. Thanks