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Phil

Phil

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Phil
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  • Hi, Unfortunately, your link with GIF does not work. https://forum.muffingroup.com/betheme/uploads/659/HXHTJMKMZZX3.png Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, s…
    in BeBuilder keeps resetting after refreshing the page Comment by Phil June 2023
  • Hello, The code element is not for parsing shortcodes of custom code but for displaying it. For parsing, please use the Plain text/HTML code. See the following video tutorial at 3:00: https://support.muffingroup.com/video-tutorials/5-things-youre-do…
    in How to add shortcode with BeBuilder Editor Comment by Phil June 2023
  • Good to see that you found a workaround for that. If you would like us to check the problem with the favicon in theme options, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http:…
    in favicon is gone Comment by Phil June 2023
  • Hello, The hamburger menu cannot display the Mega Menu. Also, on mobile view, Mega Menu is disabled completely. If you want to show it on tablet view, you need to have a regular Menu element. See the following pre-built website: https://themes.muffi…
    in megamenu not showing on tablet/phone Comment by Phil June 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in BeBuilder can't save the page after Duplicator migration Comment by Phil June 2023
  • Hi, Unlike BeBuilder, Elementor does not have the option to style this button. To change its styles, you would have to write a custom CSS code. Please let me know if you need help with that, but I will need a link to your website. Best regards
    in Changing Color of Be Pricing Button Color Comment by Phil June 2023
  • Hi, To achieve that, you can use the Header Builder. Please see the following video tutorial about this tool: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in Mobile menu on desktop Comment by Phil June 2023
  • You used Query Loops for that, right? You can add a background and other styles in the Style tab of the Wrap/Section Loop. https://forum.muffingroup.com/betheme/uploads/603/G2A3RLMBJPRD.png These settings are under the Item tab. https://forum.muffin…
    in Compare Products Comment by Phil June 2023
  • Hello, Can you explain in more detail what the problem is, please? Is there any error message when you try installing this plugin, or do you have another problem? Best regards
    in Revlution Slider Comment by Phil June 2023
  • We found the root cause, and it will be fixed in the upcoming update. If you want us to correct that on your website before an update, please send us WordPress dashboard and FTP access privately thru the contact form, which is on the right side at h…
    in Update 27.0.9 -> new issue with Query Loops Comment by Phil June 2023
  • If your PHP version is 7.0, please update it to at least version 7.4, and check if the problem persists. If you want to contact us privately, use the contact form, which can be found at the following link: http://themeforest.net/user/muffingroup#con…
    in woocommerce Error Comment by Phil June 2023
  • Hi, You can use the Header Builder. See the following video tutorial about this tool: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ This demo also uses Footer Builder, and the style this footer has is Sliding (under content). h…
    in Mega menu Comment by Phil June 2023
  • Hi, There is no option to add a description to this style because the CSS does not define it. Query loop would be the best solution in that case, but I checked that indeed, the lightbox does not work as it should. I have passed this to the dev team,…
    in Carousel slider > flat carousel with titles > adding description Comment by Phil June 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in critical error Comment by Phil June 2023
  • Hello, I suggest using the Header Builder for that. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ With it, you will be able to customize your header and action bar anyhow you want. Best regards
    in Image in action bar Comment by Phil June 2023
  • Hi @bernies2, Elementor's Header and Footer builders work in pair. So if you create a Header template, you also need to create the Footer and vice versa. If you only create one template, the other part will disappear. Best regards
    in BeTheme Header Builder compatibility with Elementor Comment by Phil June 2023
  • Hi @bernies2, If you build your page content with the Elementor, of course, you can use the header and subheader from Betheme. All Elementor demos available with our theme use our header and subheader. Best regards
    in Edit Header with Elementor Comment by Phil June 2023
  • We have corrected it. Please check your website now. Best regards
    in Errors on new update Comment by Phil June 2023
  • Hello, Please see the following link: https://support.muffingroup.com/documentation/pre-built-websites/ Before changing the pre-built website, I suggest creating a copy of your website on a staging domain and testing how it all works. I suggest usin…
    in Changing pre-built website Comment by Phil June 2023
  • If you create a Notebook view, it will probably be used for both horizontal and vertical views because they will fit in between breakpoints. What I am using is a browser developer tool. Please see the following link: https://www.geeksforgeeks.org/br…
    in Slider Revolution tablet vertical mode not working Comment by Phil June 2023
  • At this point, it is hard to determine what might be causing this. If you can check your website on another device, it will be clearer if it refers only to you or to more devices. Best regards
    in Favicon not working on some Pages on iPad Comment by Phil June 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Revolution slider start below menu Comment by Phil June 2023
  • Tested it with another device, and it also shows the correct favicon. I have found the following link: https://discussions.apple.com/thread/253156964 Please try suggestions from there. Best regards
    in Favicon not working on some Pages on iPad Comment by Phil June 2023
  • As I mentioned, it all depends on the screen width. When your tablet is in a horizontal position it has higher width than vertically so the display is distorted. If the width is higher than 777px, the desktop display is loaded. https://forum.muffing…
    in Slider Revolution tablet vertical mode not working Comment by Phil June 2023
  • You need to decide which page should the main shop page and select it in the WooCommerce settings. https://forum.muffingroup.com/betheme/uploads/867/GTR9PE1IR37Q.png As you can see, at the moment, the "Shop" page is selected as main produc…
    in How to edit the template Comment by Phil June 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in BeTheme 27.0.9 / WPML 4.6.3 Comment by Phil June 2023
  • If the problems started from that day, restoring your website from that point is a good idea. Best regards
    in Please help me to fix this Comment by Phil June 2023
  • Hi, Great to see that you handled it. If I can help with anything else, please let me know. Best regards
    in WPML Template Comment by Phil June 2023
  • Hello, 1) It is a subheader. You can disable it globally for the whole website in Betheme -> Theme options -> Headder & Subheader -> Subheader, or directly on a page in the page options. https://forum.muffingroup.com/betheme/uploads/415…
    in Questions Comment by Phil June 2023
  • Please check it now: https://vilight.vn/website/shop/ Also, you are using a massive amount of plugins, and I highly recommend getting rid of some of them. Especially optimizing plugins. It is recommended to have one because multiple of them can infl…
    in How to edit the template Comment by Phil June 2023
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