Phil
Phil
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- Phil
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Comments
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Hi, When you hover over a global section right above the pencil icon, there is an icon for dragging. https://forum.muffingroup.com/betheme/uploads/042/GEWCIHMQA75M.png It might be hard to notice in Modern builder navigation. I will pass it on to the…
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Hello, Is there any error message when the update button hangs? Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, …
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Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
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Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ Moreover, I can see that you use deprecated options. To have higher control over your elements, I suggest changing them to …
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Hi, Glad to see that you found it. If you have any additional questions, please let me know. Thanks
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For categories, you create templates for all shops, but in the conditions set category you want to assign the template to. https://forum.muffingroup.com/betheme/uploads/290/BRMY20K798EY.png Best regards
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There is no setting to change that, but as a workaround, you can set font size for this title to zero and leave the text that appears on the top. https://forum.muffingroup.com/betheme/uploads/913/POK5OXSPUPIH.png Best regards
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Yes, we are aware of the lack of this feature, and we are working to implement it in future updates. Best regards
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Hi, You can find the list of available icons under the following link: https://muffingroup.com/betheme/elements/icons/. Or you can add other elements as Icon Box, where you can also find them there. Best regards
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Hi, The shop products element take its settings from global shop settings so that you can adjust them in Theme options and in WP Customizer. https://forum.muffingroup.com/betheme/uploads/878/PD9LXD1RS98P.png https://forum.muffingroup.com/betheme/upl…
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Do you have any caching tools enabled on your server? Please contact your server administrator, ask if you have any kind of this tool active, and disable it if it is on. When the plugin will still not update, please send us WordPress dashboard acces…
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Great to see that you found it, and thanks for letting me know about the setting you changed. If I can help with anything else, please let me know. Best regards
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Yes, we made a minor modification to the theme. I forgot to let you know about it in my previous message. Best regards
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I have checked your home page, added a heading at its bottom, and saved it correctly. I only had to clear the WP Rocket cache, besides that, everything seems to be correct for me. Are there any extra steps to reproduce this? Does it happen on a part…
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I can see that you do not have the newest version of Betheme installed. Please update it first, check if the problem persists, and let me know when you do it. Best regards
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Sorry, but you sent incomplete data. You did not attach FTP access. Moreover, when I tried to create a new page for testing JSON error appeared. Please, check the following article, and follow the tips from there regarding this. https://webspeedtool…
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Hi, If you still have access to the previous domain, you can copy theme options from Betheme -> Theme options -> Backup & Reset, copy settings from there, and paste it on the new domain. https://forum.muffingroup.com/betheme/uploads/932/71…
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I can see that your license key is not registered now. Can you register it again, please? Best regards
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Hi, Yes, it can be registered and used on a staging domain. Please see the following link: https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/ Best regards
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Sorry, but I can see only the domain name on your Godaddy panel, but I do not see which server it is assigned to. Can you contact your server administrator and ask about it, please? You can also ask the server administrator to remove it, and then yo…
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It looks like you have some caching enabled on your server. Please contact your server administrator, and ask to disable it. After, check if the problem persists. Best regards
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Please go to Betheme -> Theme options -> Menu & Action Bar -> Menu, and uncheck the Align Right option. https://forum.muffingroup.com/betheme/uploads/377/8TM57Q59KC3M.png Best regards
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You had the permalinks structure in Settings -> Permalinks set to plain (with it templates do not work properly). I changed it to a Post name. Best regards
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Unfortunately, we could not replicate that, and it works properly on our installation. FTP access will be crucial in that case. Can you try to get it, and send it to us, please? Thanks
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Can you explain what is your point to exclude the categories? Including tags only should do the job, but maybe I am missing something why you set it up this way. Best regards
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Your widgets areas are empty. To show the Footer and shop sidebar, you need to fill them. https://forum.muffingroup.com/betheme/uploads/342/LX4YRNEZJG7G.png https://forum.muffingroup.com/betheme/uploads/343/O7DFZPTG97EL.png Best regards
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We did not copy anything. We have WPML in our environment, and based on your settings, we will replicate it in ours. Sorry if I was not clear. I will let you know if you would like us to implement fix on your website when we find the root cause. Be…
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you send all of the req…
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Sorry, but you sent incomplete data. You only sent cPanel access but without WP access. Please send another message with complete data (it would be better if you send FTP access instead of cPanel). Best regards