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Phil

Phil

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Phil
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  • Hi, I can see that you use the small image for parallax. Please use an image that is at least 1920px wide, and check if the problem persists. Thanks
    in Full width background changing to column width Comment by Phil April 2023
  • In your website source, I do not see the CSS code from my previous message, and it should work correctly on your website. Are you sure that you put it in the correct place and saved the theme options? Do you have any caching enabled on your website?…
    in Action Button Color Comment by Phil April 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in see two types of atributes drop down and buttons Comment by Phil April 2023
  • Sorry, but I do not manage mailbox. Did you get any response back from us? Best regards
    in Bebuilder doesn't work sometimes Comment by Phil April 2023
  • I believe you are confusing WPBakery with BeBuilder (previously named Muffin Builder), and these two are two completely different builders. If you are new to BeTheme, we suggest taking a look into: Documentation: https://support.muffingroup.com/docu…
    in licensing WP Bakery Comment by Phil April 2023
  • Hi, Good to see that it is working for you. If this issue occurs again, please attach a link to your website, and I will look at it. Best regards
    in Preview and BeBuilder don't look the same? Comment by Phil April 2023
  • Hi, We are currently working on recreating BeBuilder Blocks, and soon we will be part of BeBuilder (live version) working faster and better. For now, I suggest using BeBuilder (not the blocks version). Best regards
    in Backend editor in BeBuilder not working Comment by Phil April 2023
  • Hi, We are currently working on recreating BeBuilder Blocks, and soon we will be part of BeBuilder (live version) working faster and better. For now, I suggest using BeBuilder (not the blocks version). Best regards
    in Bebuilder Blocks incompatibility with PHP8 Comment by Phil April 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Image Size Options Not Changing After Updating Settings -> Media Comment by Phil April 2023
  • Hi, Please see the following link: https://support.muffingroup.com/how-to/how-to-remove-empty-space-in-header/ There you will find out how to handle it. Best regards
    in Strip on the top of every page under the menu. Comment by Phil April 2023
  • Hi, Do you have any caching plugins installed and active? Moreover, do you have any caching enabled on your server? If you are unsure about it, please, contact your server administrator. Best regards
    in Page Wont Save Comment by Phil April 2023
  • Hi, I can see the logo on the page you sent a link to, and in individual projects. https://forum.muffingroup.com/betheme/uploads/135/EXGFS08J96ZP.png https://forum.muffingroup.com/betheme/uploads/403/5SA4FOZPXM6R.png Are there any steps to reproduce…
    in Logo does not appear on desktop browser Comment by Phil April 2023
  • Please go to Betheme -> Theme options -> Colors -> Header, and change the Top Bar Left background. https://forum.muffingroup.com/betheme/uploads/323/WTVJYSSKFE0K.png Thanks
    in Changing Responsive Mobile Menu Background Comment by Phil April 2023
  • Hi, We had to update the tool responsible for single page import on that demo. Please try again now. Best regards
    in Single Page Import Comment by Phil April 2023
  • Hi, Are you using some SEO plugins or built-in features in Betheme? Our theme has only basic SEO options, and if you want to have higher control over it, you should use a plugin for that, like RankMath or YOAST. Notice that despite RankMath, other S…
    in Fixing Meta Description, Meta Robots, and H1 Tag Issues on Website. Comment by Phil April 2023
  • Hi, I can see that the cookie option you are using is not ours. If it comes from a plugin, you should contact the plugin author. Best regards
    in WP cookies don't work Comment by Phil April 2023
  • Hi, Sorry, but Elementor is not our product, and we do not have impact on it. In that case, you should contact Elementor support instead. Best regards
    in Problems with elementor Comment by Phil April 2023
  • Hi, Can you tell me what device you use for testing? I checked it with iPhone 12, and everything works properly on it. Did you try clearing your browser cache? If not, please try it. Thanks
    in Entrance animations mot working on mobile. Comment by Phil April 2023
  • Hey, This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-to…
    in Only on one site I can't update to version 26.7.5 Comment by Phil April 2023
  • 1) I could not replicate the first problem. Does it happen on a particular page and browser? Are there any steps to reproduce it? 2) Please use the following CSS code: #Top_bar:not(.is-sticky){  top: 61px!important; } Put it in Betheme -> Theme o…
    in Error in menu and header Comment by Phil April 2023
  • Please go to Betheme -> Theme options -> Responsive -> General, and set the Section video option to Enable on mobile. https://forum.muffingroup.com/betheme/uploads/857/3WXO8Q4A8CDX.png Best regards
    in Video not showing on iPad Comment by Phil April 2023
  • Hi, Sorry but I do not understand. Can you explain in more detail what you want to achieve, please? Thanks
    in Header Comment by Phil April 2023
  • Yes, please, delete the previous one, and put in this new code. Best regards
    in How to remove a code specifically for the breadcrumbs Comment by Phil April 2023
  • https://forum.muffingroup.com/betheme/discussion/comment/233043#Comment_233043 I do not want to leave the website without active plugins for too long, and disabling plugins one by one would cause it. Also, disabling all unsupported plugins at once i…
    in Trying to install Prebuilt site but I dont get everything. Comment by Phil April 2023
  • Hi, It is impossible to open a particular slide. You can only scroll to the given section with anchor links. Best regards
    in Link from one slider to another on the same page Comment by Phil April 2023
  • Hi, The font name should be as simple as possible, and it is highly not recommended to put there special characters. Please, remove underlining and use the letters a-z, A-z, by, for example, adding "New" in front of the font name. After th…
    in Problem with custom fonts Comment by Phil April 2023
  • Now instead of the page from my previous screenshot, I get this: https://forum.muffingroup.com/betheme/uploads/031/F8HYMISBCCC5.png I assume that it says that this user is not registered on your website. Did you remove or change it somehow? Best re…
    in Incompatibility issue between Mollie payment provider plugin and BeTheme? Comment by Phil April 2023
  • W3 Total Cache minify CSS option cause this problem. When it is disabled, the display is correct. https://forum.muffingroup.com/betheme/uploads/192/0YDRHXHYOGFD.png https://forum.muffingroup.com/betheme/uploads/571/0DDUSYPI613L.png We need to look c…
    in Product list Comment by Phil April 2023
  • Yes, I managed to log in. However, the header template looks correct to me. https://forum.muffingroup.com/betheme/uploads/191/W3RD7SQYFXXY.png It could be fixed in the meantime when I troubleshoot the problem from your other topic. Can you check if …
    in Header template doesn't work with Jetpack plugin Comment by Phil April 2023
  • I have checked your website, and everything seems to work fine. I was able to navigate in theme options, and change settings. https://forum.muffingroup.com/betheme/uploads/056/L9THUBA5VS7C.png Are there any steps to reproduce this problem? Best reg…
    in Theme Option "page not responding" Comment by Phil April 2023
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