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Phil

Phil

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Phil
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  • 1) One of your plugins causes it. I disabled plugins we do not support, and the home page loaded correctly. https://forum.muffingroup.com/betheme/uploads/755/SSKLPGB93GWP.png 2) Images point to the wrong domain. https://forum.muffingroup.com/betheme…
    in not able to edit the pages Comment by Phil March 2023
  • During duplication with a plugin, some styles were not assigned properly, and I used an option to regenerate them. The option for that is placed in Betheme -> Tools. https://forum.muffingroup.com/betheme/uploads/251/3K9HLB3OKZEU.png We are curren…
    in Import/Export not working, changes not saving Comment by Phil March 2023
  • I have opened your Header template, and everything works correctly. https://forum.muffingroup.com/betheme/uploads/188/67PGQ0GU6MLB.png Are there any extra steps to reproduce this issue? Best regards
    in Problems in changing the logo and phone number on The Doctor theme Comment by Phil March 2023
  • We need your FTP access to check this out. Please send it as you did with the WP dashboard, and remember to attach a link to this forum discussion. Best regards
    in Section template in a specified post type Comment by Phil March 2023
  • Hi, Changing a name on the forum will not do the job. Licenses you bought with the previous username are already assigned to it, and if you want to verify them in our license tool, you need to put there your previous username. Best regards
    in I want to change my username Comment by Phil March 2023
  • We have corrected that on your website. Please check it out. If you have previous behavior that does not work, please, refresh your cache. Best regards
    in compatibility issues with woocommerce 7.5.0 Comment by Phil March 2023
  • Thanks for getting back and reporting that. Good to see that it works for you, and glad I could help. Best regards
    in New element added in a column deleted (?) Comment by Phil March 2023
  • Hey, This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-to…
    in Update to 26.7.5 failed Comment by Phil March 2023
  • To clear the cache, please use the key combination ctrl/cmd + f5. No data will be gone because it is stored in the database, so when you activate the plugins back, your website will look like it before deactivation. Best regards
    in Footer not showing on Home Page Comment by Phil March 2023
  • Do you have any caching tools enabled on your server? I can see that on the homepage, everything is translated correctly, but not on other pages, and the cache might be the root cause. Please contact your server administrator. If it is enabled, plea…
    in How to translate some BeBuilder elements using WPML Comment by Phil March 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Icon on the page Comment by Phil March 2023
  • Please edit your header template, and in the Header Options, set the Body offset for a header to Yes. https://forum.muffingroup.com/betheme/uploads/608/93K8QGG0LG6S.png Best regards
    in Header and footer editor not working Comment by Phil March 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in how could i use one picture and apply it to a dozen pages ? Comment by Phil March 2023
  • Hi, The reason is the construction of this text. https://forum.muffingroup.com/betheme/uploads/846/5SKDAH8CJECG.png For that, I suggest using the List element. https://forum.muffingroup.com/betheme/uploads/969/6KZEKR7FAKJ9.png Best regards
    in Text not responsive on mobile Comment by Phil March 2023
  • Hi, Do you have any caching plugins or caching tools on your server? They might cause this issue. You can test if this will work properly when you disable caching tools you have. Best regards
    in Logo Missing from Menu Until After Scroll Comment by Phil March 2023
  • Hi, Great to see that you found it. If I can help with anything else, please let me know. Thanks
    in On Scroll fade Comment by Phil March 2023
  • Hi, Please edit your header template, and in the Header Options, change the position to Absolute and set the Body offset to Yes. https://forum.muffingroup.com/betheme/uploads/528/X3ZMTTXLE2BL.png Thanks
    in Snapping issue Comment by Phil March 2023
  • Good to see that. ? Please let me know if you have any other questions or problems. Best regards
    in Header Broke Linear-Gradient CSS in Chrome Comment by Phil March 2023
  • Hey, This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-to…
    in Update to 26.7.5 error. Comment by Phil March 2023
  • Please use the following CSS code: @media only screen and (max-width:767px){    #Top_bar{       padding: 15px 0;  } } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Thanks
    in logo mobile margin top and bottom Comment by Phil March 2023
  • You can use the Blog element. It has the option to use multiple categories. https://forum.muffingroup.com/betheme/uploads/383/49OH8TWKN3CN.png Best regards
    in How to show only one category on main blog page? Comment by Phil March 2023
  • Did you notice any characteristic actions you performed when the content was disappearing? I could not replicate it while working on your website, and it is crucial for us to find the root cause of this issue. Thanks
    in Problem caused by BeBuilder? Comment by Phil March 2023
  • Hi, Great to see that you found it. If you have any other questions or problems, feel free to ask. Thanks
    in Can not edit pages via BeBuilder Comment by Phil March 2023
  • Hi, Sorry but I do not understand. Can you explain in more detail what the problem is? I have checked your home page, and it is built with the Elementor. https://forum.muffingroup.com/betheme/uploads/686/I00FPAW5CEOA.png Best regards
    in By Mistake edited with betheme builder but i want it with elementor Comment by Phil March 2023
  • What you ask for requires file customization, which in reference to Item Support Policy, is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how to contact your web developer. Item Policy say…
    in Author Page not working Comment by Phil March 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in page content keeps disappearing Comment by Phil March 2023
  • Hi, No problem. ? If you have any questions or problems, feel free to ask. Best regards
    in logo not displaying in sticky header Comment by Phil March 2023
  • While preparing the Mega Menu builder, we encountered many technical problems assigning these templates to headers from theme options. That is why it is available only with the Header Builder. I can assure you that the header style you have on your …
    in After Betheme 26.7.4 update, adding new mega menu items breaks mega menu Comment by Phil March 2023
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Jobber Embedding Request sizing issues Comment by Phil March 2023
  • Something blocked BeCustom from your WP panel. I deregistered the license key on your website and register it again, and BeCustom appeared. I did not even have to install it. If this is happening on your other websites, please deregister and registe…
    in BeCustom login installation bug/error and question Comment by Phil March 2023
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