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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in compatibility issues with woocommerce 7.5.0 Comment by Phil March 2023
  • We use WordPress search functionalities, and we do not have an option for that. You would have to use some external plugin for that, but I cannot recommend any other plugins we support. You can find the list on this page https://support.muffingroup.…
    in Search by article number Comment by Phil March 2023
  • Hi, That is because the store page is populated automatically with products or they base on the template. You can read more about it here: https://support.muffingroup.com/documentation/woocommerce/how-to-use-woocommerce-with-betheme/ Thanks
    in Unable to edit "Store" and "Article" pages from frontend Comment by Phil March 2023
  • This option comes from the WPRocket, and we do not have an impact on it. In that case, you should contact their support instead. Thanks
    in The layout of thumbnail image size in all pages is broken Comment by Phil March 2023
  • You need to change your attribute types. Go to Products -> Attributes, edit your attributes, and change the Display Type. https://forum.muffingroup.com/betheme/uploads/423/TISO51969AM6.png Best regards
    in Woocommerce Sidebar - how to filter with color icons Comment by Phil March 2023
  • For posts, you can use the Header Intro template. You can read more about it at the following link: https://support.muffingroup.com/documentation/single-post-options/ Best regards
    in How to make the video reach the top and bottom corner of the screen? Comment by Phil March 2023
  • Hi, Please, edit your header template, open the Header Options, and in the Mobile header section, set the Body offset for header to Yes. https://forum.muffingroup.com/betheme/uploads/763/KE9XHS4VAIPO.png Thanks
    in Posts Margin Comment by Phil March 2023
  • Hello, That’s because of too many menu items inside the website's grid width, and you can get rid of that problem by following the steps mentioned in one of the topics in our FAQ from the Support Center. Check the following link: https://support.muf…
    in Text menu is on 2 lines Comment by Phil March 2023
  • Sorry, but I do not understand. Can you explain in more detail what is happening, please? It would be best if you attach screenshots showing your issue. Thanks
    in Setting up "Top bar right" to Display Only on WooCommerce Pages Comment by Phil March 2023
  • Sorry, I forgot to ask you to send FTP access. Please, send it as you did with the WP dashboard through the contact form. Remember to attach a link to this forum discussion. Thanks
    in Pre-build website not installing Comment by Phil March 2023
  • We will need your FTP credentials. Please send them through the contact form http://themeforest.net/user/muffingroup#contact. Notice! Please attach a link to this forum discussion. Sending incorrect or incomplete data will result in a longer respons…
    in Front end and backend content is different Comment by Phil March 2023
  • Hi, Sorry but I quite do not understand. Can you explain what you want to achieve in more detail, please? Thanks
    in Search by article number Comment by Phil March 2023
  • Hi, Please, see the following video tutorials: https://support.muffingroup.com/video-tutorials/how-to-set-up-off-canvas-sidebar-for-shop/ https://support.muffingroup.com/video-tutorials/how-to-use-woocommerce-attribute-swatches/ Thanks
    in Woocommerce Sidebar - how to filter with color icons Comment by Phil March 2023
  • Hi, Does this problem persist when you disable WP Rocket? Did you try contacting their support? Best regards
    in The layout of thumbnail image size in all pages is broken Comment by Phil March 2023
  • Hi, Please try to use the Duplicator plugin. https://wordpress.org/plugins/duplicator/ We used it many times and never had problems with it. https://support.muffingroup.com/faq/how-to-migrate-website/ Best regards
    in Builder content disappeared after migration Comment by Phil March 2023
  • 1) It is in the same place as in a regular page. https://forum.muffingroup.com/betheme/uploads/132/7605RAZTV2EW.png https://forum.muffingroup.com/betheme/discussion/comment/231842#Comment_231842 2) I have added the hamburger menu without any problem…
    in How to make the video reach the top and bottom corner of the screen? Comment by Phil March 2023
  • Go to WooCommerce -> Settings -> Advanced, and empty the field you want to remove. https://forum.muffingroup.com/betheme/uploads/440/AZTJYJUAY308.png Best regards
    in download option woocomerce Comment by Phil March 2023
  • Unfortunately, there is no option for that. Best regards
    in Using Live Search to Search Within the Store Comment by Phil March 2023
  • Please, try the following CSS code: #Top_bar:not(.is-sticky){    top: 0!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. If this will not help, I will need you to temporarily put your website online so that I c…
    in Header Issues Comment by Phil March 2023
  • 1) You have a sticky header enabled, which is a completely different version of the regular header. To notice hide on scroll effect, you should disable the sticky option and enable position: fixed. https://forum.muffingroup.com/betheme/uploads/076/R…
    in Tabs with description and reviews Comment by Phil March 2023
  • Hi, Do you mean post categories? Regular pages in basic WordPress do not have the option to assign them to categories. Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themef…
    in Unable to assign custom header to category pages Comment by Phil March 2023
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Favicon does not load at all in browser tab Comment by Phil March 2023
  • Hi @Devlobo84, I can see that you created a new discussion. I will answer you there. Thanks
    in Favicon won't upload Comment by Phil March 2023
  • The video on that page comes from the Slider Revolution and is not a part of the content of BeBuilder. You can learn more about the single-page import in the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-import-sin…
    in I can't use the BE Builder editor Comment by Phil March 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in lot of empty space showing up at the end of the blog page Comment by Phil March 2023
  • Please, see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-create-a-simple-slider/ It shows the previous view of our builder, but the basis of creation is still the same. Best regards
    in some bags and need help) Comment by Phil March 2023
  • It will be fixed in the next update. However, your image will not zoom because it is too small. You need to use images in a higher resolution. Best regards
    in Product image disappears on hover Comment by Phil March 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in BeBuilder - cant see content to edit Comment by Phil March 2023
  • It depends on what exactly you want to center. However, I do not see an Action Bar on the website you have sent here. Do you refer to another website? Best regards
    in Need column option for mobile... Comment by Phil March 2023
  • Hi, Please edit your posts, and in the Post Options, select to hide the Subheader. https://forum.muffingroup.com/betheme/uploads/712/NYFNK9H55T1Z.png Best regards
    in How to remove subheader from all blogs Comment by Phil March 2023
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