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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Chance Botton background color in contact form Comment by Phil March 2023
  • Hi @lorenzogiustozzi, We do not have a shortcode for that, but we have global sections and wraps. Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/global-sections-wraps/ Best regards
    in Template Shortcode Comment by Phil March 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Displaying sidebar above the content on mobile - not working. Comment by Phil March 2023
  • Hi, Please, check the following link: https://support.muffingroup.com/faq/why-muffin-builder-content-does-not-save/ There you will find out how to handle this problem. Thanks
    in Unsaved changes after adding a new section to the page Comment by Phil March 2023
  • We are currently rebuilding BeBuilder Blocks and are on the final straight to finishing it. For now, I suggest keeping it disabled and using BeBuilder instead. Best regards
    in Fail to edit in backend Bebuilder Comment by Phil March 2023
  • I checked that on three iPads: 12, 8, and 11. However, I have rechecked that with another iPad 11, and now I was able to see this issue. Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://…
    in Video not showing on iPad Comment by Phil March 2023
  • LiteSpeed on your server blocks our builder. https://forum.muffingroup.com/betheme/uploads/963/KVJ9M29JU4HL.png Please, contact your hosting provider regarding this. Best regards
    in Cannot Save Updates To Theme Comment by Phil March 2023
  • Can you describe the steps you proceeded to achieve this problem? I could not notice it. Also, you did not attach FTP access, and when we replicate this issue, FTP will be necessary for us to check the root cause properly. Best regards
    in Menu disappeared Comment by Phil March 2023
  • You need to attach a link to the PHPINFO file, as mentioned in the link I sent you. I did not receive anything from the person who manages the mailbox, so please, send another message with complete data (link to this forum discussion and PHPINFO fil…
    in Content getting deleted upon page save Comment by Phil March 2023
  • We have corrected it on your website. Please, check it out. Best regards
    in Two active links in one menu on page refresh Comment by Phil March 2023
  • Sorry but the FTP access you have sent is not working. Please, send it again but ensure that the data is correct. Thanks
    in Website does not update. Comment by Phil March 2023
  • Please, check the following link: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ There you will find out how to solve that problem. Thanks
    in Blockquote not displayed correctly after migration to new host Comment by Phil March 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Images not showing up Comment by Phil March 2023
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in BeBuilder content not showing on frontend Comment by Phil March 2023
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom codes, so we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can find the list o…
    in Single Product Page - Tabs Element? Comment by Phil March 2023
  • Hi, You can secure your pages with a password, then the only person who knows the password will be able to display it. https://blog.hubspot.com/website/wordpress-password-protect-page Best regards
    in Preview link for client Comment by Phil March 2023
  • Hi, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/global-sections-wraps/ Thanks
    in Section template in a specified post type Comment by Phil March 2023
  • Hello, So everything is fine now? Is there anything else I can help you with? Best regards
    in background colors vanishing and won't come back, hard to duplicate pages Comment by Phil March 2023
  • 1) You can import theme options only by choosing selected only with the pre-built website import. https://forum.muffingroup.com/betheme/uploads/983/U858I14K2NH4.png After that, skip the database reset to not to lose your website data. https://forum.…
    in some bags and need help) Comment by Phil March 2023
  • Hi, So everything is fine now? Is there anything else I can help you with? Best regards
    in this block break page Comment by Phil March 2023
  • Hi, We cannot take responsibility for browser extensions, so unfortunately, we cannot recommend anything to resolve that problem. In that case, you should contact this extension author. Best regards
    in Conflict with LastPass Browser Extension Comment by Phil March 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in Editing sticky header in Header Builder Comment by Phil March 2023
  • Hi, Did you handle a problem with the doubled sidebar? I do not see it on your website. https://forum.muffingroup.com/betheme/uploads/200/AA3I3V77Q91Y.png To see a button for a product preview, you need to change the image style in Betheme -> The…
    in The shop page theme is broken Comment by Phil March 2023
  • Hi, They can be changed in Betheme -> Theme options -> Social. https://forum.muffingroup.com/betheme/uploads/030/H1JSBJ8Y46ZE.png If this will not work, please, attach a link to your website, so I will be able to take a closer look at this. B…
    in Footer Edit Comment by Phil March 2023
  • Sorry, but I could not answer you because you wrote beyond my working time. Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/footer-builder/ And the links you highlighted on your screenshot can be changed i…
    in Problem for footer personnalistion Comment by Phil March 2023
  • Hi, There is no option to achieve this. If you would like to see this feature in future updates, please, let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
    in Arrrows in pagination on Shop page ? Comment by Phil March 2023
  • Hi, Please, edit your Slider, and set the Layout to Full-screen. https://forum.muffingroup.com/betheme/uploads/372/JWCOQLBNXT5H.png Thanks
    in Unwanted extra space at bottom of slider Comment by Phil March 2023
  • To send information privately please use the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussion. Thanks
    in Missing elements in frontend Comment by Phil March 2023
  • You have coming soon enalbed on your website. Please, disable it for a while. Thanks
    in Single Product Page Change Sticky Position Comment by Phil March 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Sticky Menu - Mobile Comment by Phil March 2023
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