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Phil

Phil

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Phil
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  • Hi, What you show is a license manager tool which allows you to see where your licenses are already assigned, and you can deregister them there, but it is not for registration. You need to register the license through Betheme -> Dashboard. Please…
    in I can't activate a new betheme license on the website Comment by Phil March 2023
  • Hi, Please, go to Betheme -> Theme options -> Global -> Advanced, and ensure that you do not have Templates disabled there. https://forum.muffingroup.com/betheme/uploads/754/RDKX8FBHT1YM.png Thanks
    in No templates menu displayed Comment by Phil March 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Replacing default background image in tablet/phone mode Comment by Phil March 2023
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Can I overlap sections Comment by Phil March 2023
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Header drops when i scroll down Comment by Phil March 2023
  • Hi, Do you have the newest version of Betheme installed? If not, please, update it. If yes, please go to Settings -> Permalinks, and if you have the Permalink structure set to Plain, change it to any other. https://forum.muffingroup.com/betheme…
    in Editing nav/menu in Betheme 2 Comment by Phil March 2023
  • One of your plugins causes the problem. I have deactivated them through the WP panel -> Plugins, and bundled plugins in Betheme -> Plugins work correctly. https://forum.muffingroup.com/betheme/uploads/771/BO4TE4BIZBGV.png To find out which is …
    in cannot able to access premium bundled plugins Comment by Phil March 2023
  • It is corrected for the Shop manager role. However, please, notice that we take in account only roles avaiable in the WordPress, and it might not work for a custom created ones because of the security reasons. Best regards
    in Shop administrator cannot edit with BeBuilder Comment by Phil March 2023
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Menu for desktop, tablet and mobile Comment by Phil February 2023
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Extra icons on footer template Comment by Phil February 2023
  • I can see that your Betheme is updated to the newest version. Did you update it manually? Best regards
    in Auto-update is on but the theme doesn't update Comment by Phil February 2023
  • Sticky and fixed are not the same. With a sticky header, you can build a completely new layout for a sticky version, while fixed is the main header section you create, and it always sticks to the top of your website (the sticky header has an animati…
    in Sticky Header is still active despite being turned off? Comment by Phil February 2023
  • Hi, This could be done by writing a custom CSS code. I can help you with that, but you need to tell me the colors you want to have and attach a link to your website. Best regards
    in Color of search bar Comment by Phil February 2023
  • On the error message, you can see that you have an access to only 128M. Did you contact your hosting provider regarding that? If not, please, do that. Thanks
    in Critical Error Comment by Phil February 2023
  • Please, add the move option again, and tell me the section where you used that. Right now, I cannot check what might be the problem, unfortunately. Thanks
    in Move Up Deprecated Comment by Phil February 2023
  • Hi, Did you check theme options to see if this option was not accidentally switched? (Betheme -> Theme options -> Performance) If it is already selected, please, re-download the fonts, save theme options, and check if the problem persists. If …
    in Locally cached fonts don't work anymore Comment by Phil February 2023
  • We would need access to your website. Can you put it online temporarily, please? Best regards
    in Header drops when i scroll down Comment by Phil February 2023
  • Your server is out of memory. https://forum.muffingroup.com/betheme/uploads/857/OVIHEJVY2EE3.png In this case, you should contact your hosting provider to resolve that. Thanks
    in Critical Error Comment by Phil February 2023
  • I did not know that you used a plugin for that. Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so we cannot help you. Also, we cannot recommend any plugins other th…
    in Shop administrator cannot edit with BeBuilder Comment by Phil February 2023
  • Sorry, the code I have sent does not contain the closing bracket "}". Please, add it, and everything should work. Thanks
    in some bags and need help) Comment by Phil February 2023
  • I will gladly assist you, but as I mentioned above, please, attach a link to your website and screenshots showing your problem. Thanks
    in Subheader color does not work Comment by Phil February 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Be • Shop slider Comment by Phil February 2023
  • Hi, To achieve that you would have to use an external plugin. But, we cannot recommend any plugins other than the ones we support. You can find the list on this page in the sidebar: https://themeforest.net/item/betheme-responsive-multipurpose-wordpr…
    in Add Buy Now button to the product page Comment by Phil February 2023
  • Hi @kaffealskare, Yes, we fixed this problem. What version of Betheme do you use? Best regards
    in Header drops when i scroll down Comment by Phil February 2023
  • Please send us the WordPress dashboard and PHPMyAdmin access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to …
    in No option to install plugins Comment by Phil February 2023
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check it out. Notice! Please attach a link to this forum discussion. Sending incorr…
    in Category, filter, woo items size. Comment by Phil February 2023
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
    in Top header has some wierd rounded corners Comment by Phil February 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Importing demo corrupted Comment by Phil February 2023
  • You must edit the theme files responsible for the Portfolio to achieve that. We do not provide help with such customization, but the following article might be helpful for you: https://artisansweb.net/how-to-add-blog-to-the-wordpress-post-urls/ Bes…
    in Portfolio Permalink URL Structure Different From Blog Comment by Phil February 2023
  • 1) Please, use the following CSS code: @media only screen and (max-width:767px){    .single-product .woocommerce-product-gallery img.zoomImg {    opacity: 1!important; } } After that, check if the problem persists. 2) You can use the Footer builder.…
    in some bags and need help) Comment by Phil February 2023
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