Phil
Phil
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- Phil
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Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
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Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
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Hi, Yes, it is the correct place to put the FB Pixel code. Did you double-check if the code is correct? If yes, please, try to put it in other fields in the SEO tab, for example, to Google Analytics, and check if it works correctly then. Best regar…
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Hi, Can you expand on your question, please? Your message does not say much. Thanks
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I was about to suggest WordPress reinstall. If the problem is present on another theme, it is most likely because of WP files, plugins, or server configuration. But good to see that reinstallation worked for you (if you finished testing). Best rega…
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You mean the arrows at the top, not the sticky ones, right? These buttons take their styles from Betheme -> Theme options -> Global -> Buttons. Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Great to see that you handled it. Is there anything else I can help you with? Best regards
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Hi, Do you want to increase this logo more on mobile? https://forum.muffingroup.com/betheme/uploads/125/Z45MAK7BE07C.png I suggest using the Header Builder, where you can easily customize your header display. https://support.muffingroup.com/video-tu…
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Hi, To show the button below the product, you need to activate it in Betheme -> Theme options -> Shop -> Products list. https://forum.muffingroup.com/betheme/uploads/122/MWCL5L7K7WC6.png To hide the overlay icons on the image, you need to c…
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Hi, Do you have the newest version of Betheme installed? If not, please, update it. If yes, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#…
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Sorry, but I am still not sure what you are referring to. Can you explain it in more detail, please? It would be best if you also attach a screenshot pointing to this. Thanks
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Update you proceeded erased changes we made in the files to solve that, and this fix will be included in the next one we release. We have corrected it on your website again, and as I mentioned, it will also be fixed in the upcoming update. Best reg…
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Your content placed in the Info window causes this issue. <a style="display:block;text-decoration:none;color:black;" href="/clinica-1" > <img width="250" src="https://scontent.fcia7-1.fna.fbcdn.net/v/t31.1…
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There is a JSON error in the widgets area. Please, check the following article, and follow the tips from there. https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/ If none of them will help, please, contact your hostin…
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Hi, Please, check the following link: https://support.muffingroup.com/faq/pclzip_err_bad_format-10-error/ There you will find out how to handle this problem. Best regards
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Hi, Unfortunately, when the root cause is a child theme, we cannot help, and you should contact your web developer regarding this problem. On your documentation, you can read: Child theme support policy Using a child theme usually means that you wan…
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We did not test this plugin, so it would be best if you contact the plugin author regarding this, but before you can try without this parameter, and remove the whole "product_id='xx' ". Best regards
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Hello, Please, turn off all of the plugins except basic WooCommerce, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hi, Sticky arrows take their color from Betheme -> Theme options -> Colors -> Content, from the Theme color. https://forum.muffingroup.com/betheme/uploads/393/CZKNHNVGB4D5.png Best regards
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Sometimes WordPress update hangs and does not show available updates. If you have any plugins that have a version available, please update them. After that, the Betheme update should appear. You can also try to update via Appearance -> Themes. B…
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We never use Template types as menu items. Templates are not actual pages, but as their name says, they are just templates, so they cannot be used as menu items. For mobile, you need to create a second menu, especially for mobile display and add the…
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Hi, Please, put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS, and check if the problem persists: .section .section-decoration{ z-index: 0!important; } Thanks
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Hi, Please send us the WordPress dashboard and FTP access privately through the contact form on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum…
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You do not have to delete your plugins, only deactivate them for this process. You need to deregister your license key from the staging domain and proceed steps from my previous message. Best regards
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Please send us the WordPress dashboard and FTP access privately through the contact form on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
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3) This is a product content element, so this is the description or content you put in the BeBuilder in the product itself. https://forum.muffingroup.com/betheme/uploads/750/HD4F2DW3VUSC.png https://forum.muffingroup.com/betheme/uploads/727/1O5HLBY8…
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Hi, Can you explain what the maillite is, please? Is this a plugin for WordPress? I could not find information about it. Best regards
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Hi, Does it come from some plugin? If yes, can you tell me the name of it, please? Thanks
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Hi, Please activate another theme, like Twenty Twenty, and check if the media upload problem persists. When you do it, please, tell me about the results. Thanks