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Phil

Phil

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Phil
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  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
    in Header builder Comment by Phil February 2023
  • We will move the label to the link above, which should resolve that (it will be included in the future updates). However, we create accessibility based on WP guidelines, as you can read on their website: (...) if the icon is representing text (e.g.…
    in accessibility problem Comment by Phil February 2023
  • I passed the information to the dev team and will correct BeCustom as soon as possible, but I cannot tell when exactly it will be out. Best regards
    in BeCustom not overriding Dashboard Comment by Phil February 2023
  • Please, try the following CSS code: #Subheader .breadcrumbs li:not(:first-child):not(:nth-child(2)):not(:last-child){    display: none; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Thanks
    in How to insert the breadcrumbs also in the mobile version: porfolio and other pages Comment by Phil February 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Header / slider problem Comment by Phil February 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Update not working after changing Comment by Phil February 2023
  • We do not provide help with file customization, so unfortunately, I cannot refer to that. Also, as I mentioned before, we do not support this plugin, so regarding this, you should stay in touch with the plugin author and your web developer. Best re…
    in js errors Comment by Phil February 2023
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in performance builder admin panel Comment by Phil February 2023
  • Hi, What you ask for requires file customization, which about Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer. Item Policy s…
    in Adding custom block in BeBuilder Comment by Phil February 2023
  • Hi, What you ask for requires file customization, which about Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer. Item Policy s…
    in php get product description bebuilder Comment by Phil February 2023
  • You have a low memory limit, max input time, and max input vars values set on your server. https://forum.muffingroup.com/betheme/uploads/998/8JTESXYK8DY0.png https://forum.muffingroup.com/betheme/uploads/433/VDLSHXOVCYJD.png Please, contact your hos…
    in Website does not load theme Comment by Phil February 2023
  • Please, use the following code: #Top_bar .menu > .current-page-ancestor.submenu > a:not(.menu-toggle)::after{    border-top-color: #6681b3!important; } Thanks
    in More a CSS question in customization Comment by Phil February 2023
  • Please, go to Betheme -> Theme options -> Global -> Advanced, and disable the Shadows option. https://forum.muffingroup.com/betheme/uploads/927/TXDRVT8ETUZQ.png Thanks
    in Blog Image border Comment by Phil February 2023
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
    in Shortcode showing on Page Comment by Phil February 2023
  • Hi, If your page has subpages, then anchor links in the menu should have a whole path. Like this: https://forum.muffingroup.com/betheme/uploads/088/JGWHMQ1RCOAT.png Best regards
    in One-Pager Menu Path wrong Comment by Phil February 2023
  • Please go to Settings -> Permalinks, and if you have the Permalink structure set to Plain, change it to any other. https://forum.muffingroup.com/betheme/uploads/174/HGC8Y16031JB.png If it is set to a structure other than Plain, resave this settin…
    in Mega Menu Images Comment by Phil February 2023
  • Hi, It depends on the demo you choose. Newer ones mostly have already created templates for shops, products, etc., but it depends on the project if a template is necessary. If the template is unnecessary or you import an older demo, then the shop's …
    in Installing WOOComerce on Betheme Old builder Comment by Phil February 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Footer Problem Comment by Phil February 2023
  • Hi, Header Builder is no longer a plugin but a part of Betheme. Please, check the following video tutorial for a better understanding: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Thanks
    in Can't find the header builder plugin Comment by Phil February 2023
  • Hi, Please, check the following link: https://support.muffingroup.com/how-to/how-to-remove-empty-space-in-header/ There you will find out how to handle this. Best regards
    in weird bar under header. Comment by Phil February 2023
  • Hi, WooCommerce already has this feature built-in. You need to open the "My account" page. https://forum.muffingroup.com/betheme/uploads/554/QJIMMWLYBGQ4.png Best regards
    in Membership system Comment by Phil February 2023
  • Hi, I do not see these icons on your website. Did you handle it? Best regards
    in How to delete the comment counter related to the Blog Preview Comment by Phil February 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Favicon logo issue Comment by Phil February 2023
  • Hey, Please send us WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this f…
    in WPML: translated page is blank (only header is showing) + Menu sync critical error Comment by Phil February 2023
  • Hi, You are using an old version of Header Builder. I suggest using the new one instead. Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Thanks
    in Scrolling Header with Header Builder Comment by Phil February 2023
  • Hi, Great to see that you found it. Is there anything else I can help you with? Best regards
    in How to remove H1 title "Home" etc from all pages? Comment by Phil February 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Menu font and logo do not change Comment by Phil February 2023
  • Hi, Great to see that you found it. Is there anything else I can help you with? Best regards
    in How do I get rid of Betheme and Wordpress headers on a published page Comment by Phil February 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Menu doesn't show in the desktop version. Comment by Phil February 2023
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Limit of Wraps / Elements? Comment by Phil February 2023
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