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Phil

Phil

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Phil
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  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check that. Notice! Please attach a link to this forum discussion. Sending incorrec…
    in Yoast SEO and BeBuilder? Comment by Phil January 2023
  • We are still investigating it. I will inform you when we find what the problem is. Best regards
    in can't translate "Procced to checkout" button and text from dropdown menu Comment by Phil January 2023
  • Hi, Did you try reinstalling Slider Revolution plugin? If not, please, do that, and check if the problem persists. Best regards
    in Error Message Comment by Phil January 2023
  • Hi, From these kinds of plugins, we support W3 Total Cache. You can, of course, use other plugins, but we cannot guarantee it all features will work correctly with our theme. I also suggest checking performance features already built into our theme.…
    in Cache Plugins Comment by Phil January 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in using BeBuilder Blocks Enabled problem Comment by Phil January 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If after problem persists, please send us the WordPress dashboard and FTP access…
    in BeBuilder, BeBlocks Exausting page resources when trying to add a new element among other issues Comment by Phil January 2023
  • Support refers to access to this forum, and when it expires, you will not be able to create new discussions, but the license key will remain fully functional. I am not sure what could be the reason in your case, but if this happens again, please, re…
    in Page Not Saving Comment by Phil January 2023
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Custom Header Comment by Phil January 2023
  • Good to see that you handled it. If you have any other questions or problems, feel free to ask. Best regards
    in Display Mega Menu on Desktop Only Comment by Phil January 2023
  • Hi, Please, leave your suggestion as a comment on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks to that we will not miss your suggestion among other forum discussions. Th…
    in Missing fonts from Google Fonts Comment by Phil January 2023
  • In the shop template edit, the sidebar is replaced with a placeholder (image). Please, check the following screenshot for a better understanding: https://forum.muffingroup.com/betheme/uploads/283/5AZ44WAEEGS9.png Also, modifying the sidebar works. h…
    in Widget error Comment by Phil January 2023
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Can't translate modal login in header Comment by Phil January 2023
  • Hi, Please, go to Betheme -> Theme options -> Colors -> Header, and change the Top bar Left background. https://forum.muffingroup.com/betheme/uploads/060/ZC1D6EHYV5UC.png Thanks
    in Color background on menu Comment by Phil January 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Help with a few font/color changes Comment by Phil January 2023
  • Did you handle it in the meantime? https://forum.muffingroup.com/betheme/uploads/265/XRSEOFOZQQ8I.png The slider on your website displays correctly for me. Best regards
    in Slider revolution doesn't show on front-end Comment by Phil January 2023
  • Hi, It looks like the WooCommerce settings assigned the About page as the main shop page. Please, go to WooCommerce -> Settings -> Products, and clear the Shop page field. https://forum.muffingroup.com/betheme/uploads/199/2V22I8FSR797.png Afte…
    in issue with page Comment by Phil January 2023
  • Hi, You have two sections with the same ID, and it is causing this issue. One is hidden on mobile, and one on desktop. https://forum.muffingroup.com/betheme/uploads/103/YBY4NZ660BJ3.png You should rename the mobile one to, for example "ContactM…
    in Menu item not working on mobile Comment by Phil January 2023
  • Hi, Please, change the default WordPress gallery images' size. Go to settings -> media. https://forum.muffingroup.com/betheme/uploads/586/EKKAMXDCF6Z4.png Notice! Remember to use thumbnail regeneration after you make your changes. Otherwise, the …
    in Thumbnails are pixelated Comment by Phil January 2023
  • Hi, If you want your images to be the same height, you should use images with the same resolution or ratio. Best regards
    in related portfolio featured image propblem Comment by Phil January 2023
  • Hi, Please, go to Betheme -> theme options -> Global -> Navigation & Share, and set the Date option to Hide it. https://forum.muffingroup.com/betheme/uploads/703/F314Z1OB1122.png Best regards
    in delete related post date Comment by Phil January 2023
  • Hi, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-set-up-the-blog-and-portfolio-pages/ Ensure that you follow the steps properly. If the problem persists, please send us WordPress dashboard access…
    in Portfolio page dont'work Comment by Phil January 2023
  • With every big update introducing new features, we release video tutorials explaining how they work and the possibilities they give. I believe that they are explained very well. These changes are required if we want to move forward and improve our t…
    in How can i turn this horrible new builder off? Comment by Phil January 2023
  • Hi, This is not Betheme-related, but server related question. With it, I suggest you contact your server administrator. Best regards
    in Can not update on php 8.0 - error - site doesn not run Comment by Phil January 2023
  • With the problem description, I could not determine what was causing this issue. Also, this is server related problem, and I do not handle server configuration. We prefer not to modify anything beyond things directly related to our theme. I hope you…
    in Critical error when trying to Edit with BeBuilder Comment by Phil January 2023
  • Sorry, but the FTP account you sent is not working. Please, send it again, but before, ensure that it is correct. Thanks
    in Account menu not translated Comment by Phil January 2023
  • Sorry but the dashboard access you have sent is not working. https://forum.muffingroup.com/betheme/uploads/720/42QZ17GUOAHV.png Please, send it again, but before, ensure that it is correct. Thanks
    in Theme Update Comment by Phil January 2023
  • Sorry but the dashboard access you have sent is not working. https://forum.muffingroup.com/betheme/uploads/325/BA79KP04YGOA.png Please, send it again, but before, ensure that it is correct. Thanks
    in Not sure how to get this to work like the theme I imported Comment by Phil January 2023
  • It seems that something on your server is blocking that. Please, contact your server administrator, and ask to look at the server security logs, antispam logs, etc. Can you also recall when exactly it started to happen? Best regards
    in Bebuilder Templates not creatable or not possible to saving changes Comment by Phil January 2023
  • Does it happen on a particular page or all of them? To not interfere with your existing pages, I created a new one (BeSupport test page), copied there content from your home page, edited it for a while, and all changes are present on the live page. …
    in Page Not Saving Comment by Phil January 2023
  • Hello, 1) The navigation follows date order. 2) There are no other navigation settings beyond the ones from theme options. If you would like to extend that, you would have to modify the theme files, but we do not provide help with such customization…
    in Global » Navigation & share Comment by Phil January 2023
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