Phil
Phil
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- Phil
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Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
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Hello, It can be activated in Betheme -> Theme options -> Shop -> General, by setting the Sticky shop menu to Show. https://forum.muffingroup.com/betheme/uploads/984/LN3P0IER4V0U.png Thanks
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Hello! If you are having issues with deregistering your license key, want to manage your license key, or most importantly, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffi…
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Hello, Unfortunately, there is no setting to control it. If you would like to see such a feature in future updates, please, let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#…
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Yes, I received your message and fixed it. You can log in to your dashboard without any problems now. Best regards
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The events should be visible. We have checked Betheme files, and we did not find anything there. However, we left only supported plugins active, and it worked as it should, so the root cause is one of your plugins. To find out which is the source of…
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It is controlled by the CSS which has to load, and unfortunately, there is now a workaround for that. However, you can shorten the time load by using a smaller size of the logo, and by using the options to improve the Performance in Betheme -> Th…
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Hi, Can you tell me where you set this gradient, please? It would be best if you also attach a screenshot from the builder. Thanks
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Hi, We changed this part a little, and when you choose a pre-built website from a list, you should see this: https://forum.muffingroup.com/betheme/uploads/385/TXOCD89UD2UC.png Does it not show up for you? Best regards
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Hi, You need to put mailto: at the beginning of the email. So it should look like this: <a href="mailto:[email protected]">[email protected]</a> Thanks
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Hi, You can use the Highlight shortcode on the last word. Please, check the following link: https://muffingroup.com/betheme/elements/highlight/ Thanks
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Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Also, please, check if you have any caching tools enabled on your server, and if they a…
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The second problem also comes from your child theme. After switching to parent, it works correctly. You should contact your web developer to indicate which changes affect your website because we do not provide help with file modifications. https://f…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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It can be found here: https://support.muffingroup.com/documentation/installation-updates and here: https://support.muffingroup.com/video-tutorials/how-to-install-and-update-betheme/ Best regards
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The link you have sent is not working: https://forum.muffingroup.com/betheme/uploads/821/ELBQD3DK7HNW.png Are you sure that you named this file "phpinfo.php"? Best regards
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
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Hello, This popup message comes from WooCommerce, and we do not have an influence on that. You would have to modify WooCommerce files to change it, but to be sure I suggest contacting WooCommerce support if there is no workaround for that. Best reg…
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I finally get your FTP access. We are investigating what could be the reason. Best regards
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1,3) Your side padding for the wraps squashes the content inside, and that is why the button is not aligning correctly, and the image is narrow. https://forum.muffingroup.com/betheme/uploads/616/SI87YDOJAGMF.png As you can see on the screenshot, I r…
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If you are using an old version of widgets it might not work. I suggest using the Product Categories element instead. https://forum.muffingroup.com/betheme/uploads/542/C1XBZ37HT9ZI.png Thanks
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Hello, Can you describe the problem in more detail, please? Did you check if it happens when you have only BeCustom active, and in different browsers? Does your backend slow down directly after BeCustom activation? What version of PHP, WP, and Bethe…
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It is placed here: https://forum.muffingroup.com/betheme/uploads/110/M2Y7HC49C3JK.png Best regards
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Hello, The problem is with the latest WP version (6.1) and the older BeTheme version. To fix that, you have to get into the FTP, remove the old directory of BeTheme and upload the latest one from ThemeForest. After that, you will get your wp-admin t…
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https://forum.muffingroup.com/betheme/discussion/comment/223328#Comment_223328 No, it will not change anything on your website because all this data is stored in the database. https://forum.muffingroup.com/betheme/discussion/comment/223330#Comment_2…
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Sorry, but I cannot suggest a plugin that we did not test. You will have to test them on your own, or you can ask if anyone can suggest something on our FB group: https://www.facebook.com/groups/betheme/ Best regards
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Sorry, but you did not attach a link to your PHPINFO file. Can you send it, please? Thanks
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Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
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Poland
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Hello, I have passed this problem to the dev team. As a temporary workaround, please, use the following CSS code: .rtl .column_header_icon .mfn-header-login{ display: none; } .rtl .mfn-header-login .woocommerce-form .form-row.form-row-last::after{ …