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Phil

Phil

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Phil
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  • Hi, It should not affect plugin installation, but you have a low max input vars value set on your server. https://forum.muffingroup.com/betheme/uploads/085/O9KO41DD6VVD.png Please, contact your hosting provider to increase it to at least 5000 to pre…
    in Plugins install activation disable Comment by Phil October 2022
  • Hi, The social icons in the default footer come from the Betheme -> Theme options -> Social. But when you are using the Footer builder, you will have to place them there manually, for what I suggest using the Icon Box element. Best regards
    in Footer Social Icons Comment by Phil October 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Theme Installation Problem Comment by Phil October 2022
  • Hi, Please, edit this Mega Menu template, open the menu options, and there you will find an option to set the hover color. https://forum.muffingroup.com/betheme/uploads/970/G0G615GP2OZ2.png Thanks
    in Wrap menu customizacion Comment by Phil October 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in I edit something in backend but it doesn't show up in the frontend Comment by Phil October 2022
  • Hi, The categories should be displayed in the breadcrumbs. Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Als…
    in Breadcrumbs category on shop pages Comment by Phil October 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Can't upload any theme or even start from scratch???? Comment by Phil October 2022
  • Hi, You can use the Header Builder, and add conditions to display the Header on the products/categories. Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Thanks
    in How to get a header or slider on product pages? Comment by Phil October 2022
  • The Column text color change does not affect the headings because styles from the theme options are more critical and overwrite it. https://forum.muffingroup.com/betheme/uploads/579/8TX7CX72MXLE.png If you want to control the color of this unique he…
    in overlay 1 level menu Comment by Phil October 2022
  • Hi, Can you explain your problem in more detail, please? Please, also tell me what you want to achieve. Thanks
    in Why i can see filtres on site Comment by Phil October 2022
  • Hello, If you want a refund, please send this information privately through the contact form on the right side at http://themeforest.net/user/muffingroup#contact. However, I have checked your website and can see only a problem with the Slider. https…
    in And you say that everything is ok? Comment by Phil October 2022
  • Hi, It can be activated in Betheme -> Theme options -> Shop -> General. https://forum.muffingroup.com/betheme/uploads/731/LG594BJ0DCWW.png Best regards PS. I encourage you to check our Facebook group if you have not done it yet. You can ta…
    in cart sliding thing error Comment by Phil October 2022
  • Hi, Did you put the video on your website with the video element? Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is onli…
    in Youtube video not working (Portfolio) Comment by Phil October 2022
  • Hi, In the advanced section options, you can find an option to set it to Full Width. See the following screenshot: https://forum.muffingroup.com/betheme/uploads/612/MBFUDQTQJQVW.png Thanks
    in Full Width Comment by Phil October 2022
  • Please, send them through the contact form from this link: http://themeforest.net/user/muffingroup#contact. https://forum.muffingroup.com/betheme/uploads/389/WSE7BJOEKJ9K.png Thanks
    in bebuilder I don't preview the content of post Comment by Phil October 2022
  • Did you check the Cloudflare logs? Did you find anything there? If you did not check them, please, do that. However, until Cloudflare is enabled, it is blocking everything, and even if we enable bug reporting we will not see them. Best regards
    in After editing the blog with [BeBuilder], open the page with [Classic editor] and report an error. Comment by Phil October 2022
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in critical error Comment by Phil October 2022
  • Hi, You have an old version of Betheme. Please, update it, and this tab will appear in the Theme options. Thanks
    in Performance setting is missing in theme options - Remove Google Fonts Comment by Phil October 2022
  • Max input vare are still a little low. https://forum.muffingroup.com/betheme/uploads/099/RQP2YGTPTUCX.png Please, increase them to the minimum required. But: 1) The space above products came from the Subheader. I have deactivated it in your product …
    in Product Pages: Format Broke Comment by Phil October 2022
  • Please, check if you do not have any caching tool enabled on your server. If it is, please, disable it, clear your browser cache, and check your website. Also please, turn off all of the plugins, refresh your cache, and check if the problem persists…
    in Lottie animation and background colours not showing on some devices Comment by Phil October 2022
  • Hi, Please, go to Betheme -> Theme options -> Global -> Image frame, and there you will find options to change that. https://forum.muffingroup.com/betheme/uploads/743/F7EX4ANRAWJV.png Thanks
    in Change color icons Comment by Phil October 2022
  • Your website looks correct to me. https://forum.muffingroup.com/betheme/uploads/794/25IYKEKBAG7I.png What browser are you using? Did you clear your browser cache? Best regards
    in Im getting duplicate logo in my header Comment by Phil October 2022
  • Hello, In this case, you should contact your hosting provider, the cURL issues can be solved by them, but the theme itself does not have anything in common with that error. Thanks
    in I'm having trouble registering my theme. Comment by Phil October 2022
  • But did you import this demo, and it is not working on your website? If you still refer to the demo site, as I mentioned it could be due to caching we use for pre-built websites preview, and when you import this demo it will work fine. Best regards
    in Critical issue with ajax and the cart popup ? Comment by Phil October 2022
  • Hi, Please, open your page with this form, go to the Builder settings, and see if you have selected Column text editor to Code. If it is not selected, choose it, and refresh your page. https://forum.muffingroup.com/betheme/uploads/255/7U78H0G1GCY1.p…
    in Mailchimp embedded form not displaying correctly Comment by Phil October 2022
  • Does it happens on all browsers, or only in one? Are there any more devices where it is not working as you intended? Can you also share a comparison between incorrect and correct displays, please? Thanks
    in Lottie animation and background colours not showing on some devices Comment by Phil October 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in install demo Comment by Phil October 2022
  • Thanks for sharing the steps to reproduce this issue, and how did you resolve it. I will take look at it, but after my preliminary research, it seems that Safari has some problems with the vh values (The Full-Screen option uses 100vh). Best regards
    in Menu drops down after scrolling up Comment by Phil October 2022
  • In that case, I suggest contacting the plugin author, to check what is the root cause. Best regards
    in Yoast SEO Section Disappears Comment by Phil October 2022
  • That’s because of too many menu items inside the website's grid width, and you can get rid of that problem by following the steps mentioned in one of the topics in our FAQ from the Support Center. Check the following link: https://support.muffingrou…
    in Get top menu to stay the same for tablet Comment by Phil October 2022
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