Phil
Phil
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- Phil
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Hi, What version of Betheme, WP, WooCommerce, and PHP do you have? Best regards
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Hi, The basic version of Elementor does not have a Header builder, Footer builder, etc. These features are included in the Elementor PRO, which is not included with the Betheme purchase. To faithfully reproduce the project's appearance, we need to l…
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Hi, 1) Your image is too small, so it cannot be zoomed and the issue with transparency occurs. Please, upload the image in higher resolution. 2) I will report it to the dev team. For now, please, use the following CSS code: .woocommerce-page div.pro…
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The basic version of Elementor does not have a Header builder, Footer builder, etc. These features are included in the Elementor PRO, which is not included with the Betheme purchase. To faithfully reproduce the project's appearance, we need to leave…
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Hi, So did you set up the alt text in the WP media, and is not showing up for your logo? It should work correctly. https://forum.muffingroup.com/betheme/uploads/110/YDYJULV5LZZT.png Do you have any caching plugins enabled? If yes, please, disable th…
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
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Yes, I mean the server access where you have your website. https://www.mydomain.com/help/article/ftp-how-to-connect-to-your-website Thanks
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Please, clear your browser cache, and check if the problem persists. Thanks
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Hi, There is no option to hide the sticky header after it reaches a certain point. If you would like to see this feature in future updates, please, let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggest…
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There is some custom CSS that causes this issue. In the browser developer tools, I deleted the line responsible for custom CSS, and the problem was gone. Please, go to Betheme -> Theme options -> Custom CSS & JS -> CSS, remove your CSS …
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Hi, There is some custom CSS that causes this issue. In the browser developer tools, I deleted the line responsible for custom CSS, and the problem was gone. Please, go to Betheme -> Theme options -> Custom CSS & JS -> CSS, remove your…
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Hi, This would require writing a custom CSS code, and placing it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Or you can use the Header builder, and set it up however you want. https://support.muffingroup.com/video-tutorials/h…
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Do not worry, I am here to help. ? If you have any other questions or problems, feel free to ask. Best regards
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You have no posts published. You need to have at least one post, so it can work correctly. Thanks
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Please, go to Betheme -> Theme options -> Blog & Portfolio -> Blog, and set the Related posts count to zero. https://forum.muffingroup.com/betheme/uploads/952/R80EC52UMHCD.png Thanks
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Hi, Great to see that. If you have any other questions or problems, feel free to ask. Thanks
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Hi, Please, contact your hosting provider, and ask them to look at the logs to check if they see any errors there and if they are able to fix them. If there are no errors in the logs, please send us WordPress dashboard access privately thru the cont…
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I have fixed it on that website as well. Please, check that too. Thanks
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I have done the tests, and it is working partially. As you can check, the templates for Catalan are not assigned correctly, but for Spanish, all three are correct. To check that problem, I would need you to send us the FTP access, but we will not be…
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Please, set the same Height value in the Advanced tab for each Column Text element. https://forum.muffingroup.com/betheme/uploads/918/3LZ3R9BACL2J.png Check how high the highest Column, and set the rest of them to the same value. Thanks
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Please, send your FTP access, and I will fix it for you. Remember to attach a link to this forum discussion. Thanks
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
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Please, turn off Cloudflare for that domain, and check if the same thing happens. Also, check Cloudflare logs about this problem. If you will not find anything, and with Cloudflare disabled the same thing happens, please, let us know and do not enab…
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
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I can see that you do not have the newest version of Betheme. Please, update it. Moreover, you have low input vars and a time limit set on your server. https://forum.muffingroup.com/betheme/uploads/671/N17CUL113QBM.png Please, contact your hosting p…
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You can block these links in the robots.txt: https://developers.google.com/search/docs/crawling-indexing/robots/robots_txt or make a redirection from these links to your home page: https://www.semrush.com/blog/301-redirect-htaccess/?kw=&cmp=EE_S…
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Hi, Thanks for reporting. I have passed this problem to the dev team, and we will fix it as soon as possible. Best regards
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Hi, Can you explain in more detail what is happening, please? It would be great if you also attach screenshots showing your problems. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-create-an-offer-slider/ The visual aspect changed since that video, but the basis of creation is still the same. Thanks