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Phil

Phil

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Phil
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  • I have disabled the One Page option on your Home page, and the display is correct again. https://forum.muffingroup.com/betheme/uploads/104/OA9V1GJBBLET.png However, the view should not be corrupted with this option. If you want us to check this issu…
    in Problems after Updating Comment by Phil October 2022
  • I have reinstalled the Slider Revolution plugin on your website, and now it is working correctly. Please, check that. Thanks
    in Unable to install pre-built website Comment by Phil October 2022
  • Hi, Sorry, but the login credentials you have sent are not working. https://forum.muffingroup.com/betheme/uploads/768/GW2WTD0JN5CZ.png Can you send them again, please? Before sending ensure that they are correct. Thanks
    in critical error Comment by Phil October 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in price Woocommerce product with a template Comment by Phil October 2022
  • I have checked your posts, and they look like you set up. https://forum.muffingroup.com/betheme/uploads/236/8M3KKJ1WYUGD.png Can you explain in detail what you are referring to, and what is not correct, please? Everything looks correct to me. Best …
    in Format of the Editor is not going live... Comment by Phil October 2022
  • Sorry, but I do not understand. Can you explain it greater, please? Thanks
    in PLUGIN Polylang WordPress OR WPML Comment by Phil October 2022
  • We found the root cause. With version 26.0, we came out with new construction of content made with BeBuilder and started to use Flexbox. This allows for building an advanced layout, and this change was necessary for us to improve our theme and move …
    in how to remove lens and chain from news preview Comment by Phil October 2022
  • I have deactivated the template on your website for a while for testing, and it looks like this for me: https://forum.muffingroup.com/betheme/uploads/033/UAULAKMXV9NH.png Does it happens on a particular product, or are there some steps to reproduce …
    in View on mobile Comment by Phil October 2022
  • I can see on your website that the captcha is dark now. https://forum.muffingroup.com/betheme/uploads/781/O0JJT38NFKW4.png Do you still need help with that? Best regards
    in reCAPTCHA v3 NOT appearing on form Comment by Phil October 2022
  • I have set up the sidebar position for your product template, and now it is on the left. https://forum.muffingroup.com/betheme/uploads/749/60SH2Y3VZE0C.png Best regards
    in menu bar Woocommerce in products Comment by Phil October 2022
  • Sorry but you have sent only the FTP access, but you did not attach your dashboard access. Please, send it like previously through the contact form. Remember to attach a link to this forum discussion. Thanks
    in PHP 8/8.1 error Comment by Phil October 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in After shutting down under construction, the page does not load Comment by Phil October 2022
  • Hi, Is the Slider Revolution installed and active? If yes, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the r…
    in Unable to install pre-built website Comment by Phil October 2022
  • Hi, Please, check the following link: https://woocommerce.com/document/coupon-management/ There you will find how to create coupons for WooCommerce. Best regards PS. I encourage you to check our Facebook group if you have not done it yet. You can t…
    in coupon/discount code Comment by Phil October 2022
  • Hi, Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance bef…
    in Some product template options in WooCommerce are not overwritten Comment by Phil October 2022
  • Hi, Please, disable this option in Betheme -> Theme options -> Shop -> Single product. https://forum.muffingroup.com/betheme/uploads/756/2Q33P749KUYP.png We will check why the option from the template is not working. Best regards
    in Zoom image is not disabled in product template Comment by Phil October 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Problems after Updating Comment by Phil October 2022
  • Please, try to use an image with a higher resolution, and check if the same thing happens then. Thanks
    in Background of a wrap + Parallax defect Comment by Phil October 2022
  • Hi, Install it like a regular pre-built website, but in the first step choose Selected data only -> Content, and in the last step skip the database reset https://forum.muffingroup.com/betheme/uploads/483/L4MAU6YEPOK6.png https://forum.muffingroup…
    in Install One page theme on specific page Comment by Phil October 2022
  • So everything is working fine now? Is there anything else I can help you with? Best regards PS. I encourage you to check our Facebook group if you have not done it yet. You can talk there about Betheme and confront your experience with others: http…
    in Problems after udate Comment by Phil October 2022
  • Sorry, but the login credentials you have sent are not working. https://forum.muffingroup.com/betheme/uploads/171/D4GEOKJY6YK7.png Can you check them, please? You can send another private message with the correct ones (remember to attach link to thi…
    in price Woocommerce product with a template Comment by Phil October 2022
  • This is some really weird behavior. We need to take some more time into inspecting this. As soon as we will find out what could be the reason, I will let you know. Best regards
    in how to remove lens and chain from news preview Comment by Phil October 2022
  • I could not find anything in your Dashboard, and to properly check this issue I will need your FTP access. Can you send it like previously through the contact form, please? Remember to attach a link to this forum discussion. Best regards
    in Display of products in grid Comment by Phil October 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Problems after Updating Comment by Phil October 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in how to remove lens and chain from news preview Comment by Phil October 2022
  • Hi, Can you explain it in more detail, please? Describe the steps you are doing. Thanks
    in Site goes down with memcache Comment by Phil October 2022
  • Hi, 1) Instead of using the Column text, I suggest the Heading element. In the style tab, you will be able to set the font size for the mobile display. https://forum.muffingroup.com/betheme/uploads/528/04F5JDHQ5SCW.png 2) Can you explain greater how…
    in Change text size only on mobile Comment by Phil October 2022
  • Hi, 1) Please, turn off all of the plugins, refresh your cache, and check if the problem persists. 2) It could be done by writing a custom CSS code, and placing it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Do you need help …
    in 2 Small Issues Comment by Phil October 2022
  • Hi, Please, activate another theme, like Twenty Twenty, and check if the same thing happens with it. When you do it, please, tell me the results. Thanks
    in images not loading in Safari browser only Comment by Phil October 2022
  • Please go to Betheme -> Theme options -> Search -> Page, and there you will find the customization option. https://forum.muffingroup.com/betheme/uploads/333/PJJE2KUCLHA5.png Best regards
    in Custom Category Template Comment by Phil October 2022
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