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Phil

Phil

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Phil
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  • Hi, You used a PDF file: https://forum.muffingroup.com/betheme/uploads/842/7NAJQ0FS7UMN.png Please replace it with an image format (recomended one is webp). Best regards
    in Zoom box images appear on Safari but not on Firefox or Chrome Comment by Phil February 12
  • Did you use the database reset option during the import? Best regards
    in Mega Menu import Comment by Phil February 12
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact as we must take a closer look at this. Notice! Please attach a link to this foru…
    in ACF Relationship query loop in CPT Layout Comment by Phil February 12
  • You wrote beyond my working time, so I could not answer you. Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Template installation without deleting the database. Comment by Phil February 12
  • We have received your private message, and we are checking what the reason might be. Best regards
    in Connecting custom Portfolio with Ajax Filter Comment by Phil February 11
  • This product does not have attributes as well. https://forum.muffingroup.com/betheme/uploads/587/6BUKCPVZMJ77.png Best regards
    in Mega Menu import Comment by Phil February 11
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Update from v15 to v28 Comment by Phil February 11
  • Maybe try this. Set exact custom height for the image, and the wrap on the right, but to the wrap also change overflow to auto: https://forum.muffingroup.com/betheme/uploads/485/7QASRLMAZO37.png https://forum.muffingroup.com/betheme/uploads/279/OV5C…
    in Sticky scroll how can I manage the height Comment by Phil February 11
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in Migration and license Comment by Phil February 11
  • There is no step-by-step tutorial for the exact same layout. Anyway, all you have to do is follow the video tutorial I sent, and change the slider style. https://forum.muffingroup.com/betheme/uploads/997/GAMFUHKSN3CE.png Best regards
    in how i create in my web site the same content slider carousel present in your template Comment by Phil February 11
  • Go to Betheme -> Tools, and use the Analyze Builder content option: https://forum.muffingroup.com/betheme/uploads/365/1AD3YDIBDE4N.png If this will not help, please send us the WordPress dashboard and FTP access privately through the contact form…
    in Search Results Showing WooCommerce Products Comment by Phil February 11
  • I must ask a couple of more things, as it is hard for me to imagine what your desired layout is. So, below the red line from your screenshot, there should be a blank space? What about the browser height? If I understand correctly, the image on the l…
    in Sticky scroll how can I manage the height Comment by Phil February 11
  • Hi, You have set -15px margin to the price: https://forum.muffingroup.com/betheme/uploads/581/J2BQX7KUB23O.png Remove it, and the price will be displayed correctly. https://forum.muffingroup.com/betheme/uploads/059/YT9BCUZ71ZBT.png Also, for the but…
    in Product Display Error Comment by Phil February 11
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Missing text error Comment by Phil February 11
  • Hey @jwb-bizvergence, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please…
    in Bebuilder stuck on "loading page" Comment by Phil February 11
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in 5 stars rating mobile problem Comment by Phil February 11
  • Filters used on a regular page must lead to the post type archive to work properly. Anyway, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingr…
    in Connecting custom Portfolio with Ajax Filter Comment by Phil February 11
  • Unfortunately, there is no option to achieve that with the YT videos. Best regards
    in Video query loop Comment by Phil February 11
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Text is super small Comment by Phil February 11
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-create-a-simple-slider/ Best regards
    in how i create in my web site the same content slider carousel present in your template Comment by Phil February 11
  • You have set to hide BeBuilder for everyone: https://forum.muffingroup.com/betheme/uploads/071/LDB3RF9ELOLA.png I have changed that, and the templates display correctly. https://forum.muffingroup.com/betheme/uploads/309/HZQB1RCGZKFI.png Best regards
    in Be "Templates" section disabled after updating to the latest theme version Comment by Phil February 11
  • Open the page options and see if you do not have Full width option enabled there: https://forum.muffingroup.com/betheme/uploads/718/Z7815G9Q6NCQ.png Best regards
    in Text is all the way on the left margin Comment by Phil February 10
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Mobile Menu for One page layouts Comment by Phil February 10
  • If you want to have videos, then you should do as I described here: https://forum.muffingroup.com/betheme/discussion/comment/276260#Comment_276260 I know that you said that you already use the Slides post type, but you can still separate videos from…
    in Video query loop Comment by Phil February 10
  • I can see that you set it up as a wrap background. Instead, you can place in the wrap an image element with the height you set. https://forum.muffingroup.com/betheme/uploads/467/WB78FDM8JBZ2.png Best regards
    in Sticky scroll how can I manage the height Comment by Phil February 10
  • Do you have a portfolio assigned to the page and set in the theme options? https://forum.muffingroup.com/betheme/uploads/276/8XESRU8HO7AL.png https://forum.muffingroup.com/betheme/uploads/746/95ZZSO8IFV94.png Best regards
    in Connecting custom Portfolio with Ajax Filter Comment by Phil February 10
  • Hi, During the installation process, just skip the database reset. I suggest checking first how it works by creating a copy of your website on the staging domain. https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/ https://wor…
    in Template installation without deleting the database. Comment by Phil February 10
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Header Builder save fails (Error 400 / 404) after domain change – BeTheme child active Comment by Phil February 10
  • Please enable the One Page option for that page, and check it then: https://forum.muffingroup.com/betheme/uploads/314/GA91G6S7MFUQ.png Best regards
    in Mobile Menu for One page layouts Comment by Phil February 10
  • I do not know how you want to use Hotspot element here, but if you want to display a video after clicking on the image, it should be done like this: https://forum.muffingroup.com/betheme/uploads/162/QZ0DOGR0TM1P.png https://forum.muffingroup.com/bet…
    in Video query loop Comment by Phil February 10
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