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Phil

Phil

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Phil
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  • Do you have any browser extensions installed? If yes, please disable them all, and check if the problem persists. You can also check another device. I have checked it with two other Macs on Safari, and the background video autoplay works correctly. …
    in Safari Issues Comment by Phil August 2022
  • Hi, When did you change your title? It sometimes takes a couple of days for google to update this data. Best regards
    in Be theme declare title-tag support? Comment by Phil August 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Cannot change color of Description for Shop Product? Comment by Phil August 2022
  • Please, send it like previously through the contact form. Remember to attach a link to this forum discussion. Thanks
    in Elementor plugin stopping generation of preview in Revolution Slider Comment by Phil August 2022
  • Hi, The only option to achieve that is to use the Footer builder. I recommend checking the video tutorial about it: https://support.muffingroup.com/video-tutorials/footer-builder/ Thanks
    in Change footer widget order on mobile Comment by Phil August 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Betheme version update issue Comment by Phil August 2022
  • Hello, Please, go to Betheme -> Theme options -> Header & Subheader -> Subheader, and hide the Subheader. https://forum.muffingroup.com/betheme/uploads/628/XBJH8EI37BSU.png You can also do it or particular posts by opening the Post Opti…
    in page layout single Comment by Phil August 2022
  • Hello, Can you explain in more detail what is happening, please? What steps are you doing? Thanks
    in Cannot upord the Logo Comment by Phil August 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Also, please share with us your PHPINFO file. It's really necessary right now. I…
    in bebuilder loop pages in wordpress never ends Comment by Phil August 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Also check if no custom CSS from Betheme -> Theme options -> Custom CSS &a…
    in Products text font color? Comment by Phil August 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Can not display all the catagory Comment by Phil August 2022
  • Please, also add the following CSS: .woocommerce .column_product_cart_button .cart{    flex-direction: column; } .woocommerce .column_product_cart_button .cart .quantity{    margin-bottom: 15px!important; } Thanks
    in Breadcrumbs issue Comment by Phil August 2022
  • Hi, Please, go to WooCommerce -> Settings -> Products, and disable the AJAX option (checkbox must be not selected). https://forum.muffingroup.com/betheme/uploads/311/1G8FD4WHEL4U.png Thanks
    in Problem adding products to cart Comment by Phil August 2022
  • Hi, In the header template editing, you need to open the Sticky header and edit it there. https://forum.muffingroup.com/betheme/uploads/843/710MDKHF6IYR.png Thanks
    in Menu icon text then scroll Comment by Phil August 2022
  • Hi, Do you have the newest version of Betheme? If not, please, update it. If yes, please, send me login credentials to your website privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, as yo…
    in My account popup click error Comment by Phil August 2022
  • I can see that these columns have deprecated options. https://support.muffingroup.com/faq/what-deprecated-in-the-bebuilder-means/ Please, remove them, and set them again in the Style and Advanced tabs. Thanks
    in Equal column height Comment by Phil August 2022
  • Hi, Please, go to Betheme -> Theme options -> Footer and there you will be able to activate the Back to top button. https://forum.muffingroup.com/betheme/uploads/701/LJLC4D00JW1M.png Thanks
    in Back to top of page option Comment by Phil August 2022
  • Hi, Did you hide it in Betheme -> Theme options -> GDPR & Cookies -> General? https://forum.muffingroup.com/betheme/uploads/394/KM3EH6RJKFSF.png If yes, please, turn off all of the plugins, refresh your cache, and check if the problem p…
    in hide GDPR & Cookies Comment by Phil August 2022
  • Did you try disabling the plugins and switching to the parent theme, as I suggested in the previous message? If yes, and it did not help, I didn't get any private message from you yet. Please check your mail inbox for our response. Look also inside …
    in Update button when editing a product not working Comment by Phil August 2022
  • Sorry, but the login credentials you have sent are not working. Can you check that, please? Thanks
    in Elementor plugin stopping generation of preview in Revolution Slider Comment by Phil August 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in mega menu disappear for sticky header Comment by Phil August 2022
  • Unfortunately, there is no option to achieve that at the moment. However, we have it on our to-do list. Best regards
    in Header Builder - use local fonts Comment by Phil August 2022
  • 1) Please, use the following CSS code: .single-product .woocommerce-variation-add-to-cart{    flex-direction: column; } 2) It should be available this or next week. Best regards
    in Breadcrumbs issue Comment by Phil August 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help please send us WordPress dashboard access privately thru t…
    in Update button when editing a product not working Comment by Phil August 2022
  • The background of the whole Footer can be changed in Betheme -> Theme options -> Colors -> Footer, by modifying the Background color. https://forum.muffingroup.com/betheme/uploads/995/OIBEUC5IBJCQ.png Changing individual widgets requires wr…
    in Change the background color of the widget in the footer Comment by Phil August 2022
  • I have passed this to the dev team, and we will take a closer look at it. Thanks
    in Map advanced does not support multiline input Comment by Phil August 2022
  • Hi, Your website is password protected. Please send us login credentials privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this foru…
    in Woocommerce errors display wrong while using custom header templates Comment by Phil August 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in BeTheme broken after update Comment by Phil August 2022
  • Please, go to Betheme -> Install Plugins, install the Force Regenerate Thumbnails, and use it. After installation, this plugin can be found under Tools -> Force Regenerate Thumbnails. https://forum.muffingroup.com/betheme/uploads/750/F0XUHZMNO…
    in Single Product photo size Comment by Phil August 2022
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in mega menu disappear for sticky header Comment by Phil August 2022
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