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Phil

Phil

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Phil
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  • Hello, Please share with us your PHPINFO file. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Max page length? Comment by Phil August 2022
  • Hi, If you use some SEO plugin, you will have to search its settings to set that image. If you are not using the SEO plugin, you can set that in Betheme -> Theme options -> SEO. https://forum.muffingroup.com/betheme/uploads/903/8ONMX80H7XU9.pn…
    in sharing photos show in whatsapp Comment by Phil August 2022
  • Please, use the Force Regenerate plugin again, and the images should be correct. Thanks
    in Catalogue image size Comment by Phil August 2022
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can …
    in Can't add new pages Comment by Phil August 2022
  • Hi, There is no need to write custom CSS code for that. Almost every element now has a Style tab where you can adjust specific parts of it, and the icon box has the possibility to change the image size. https://forum.muffingroup.com/betheme/uploads/…
    in CSS class onli for 4 elements in the page Comment by Phil August 2022
  • In Betheme -> Theme options -> Shop -> Products list, you had selected option Images: Use external plugin for featured images, which was causing it. So I have switched it to default, and they appear. https://forum.muffingroup.com/betheme/up…
    in preview product images are not displayed Comment by Phil August 2022
  • Hi, I do not want to misunderstand you. Do you have any examples you can show, so I will be sure of what you want to achieve? Best regards
    in Slide image in shop page Comment by Phil August 2022
  • Probably your member's plugins cause it. You should contact the plugin author and ask them about this problem. Best regards
    in videos on website Comment by Phil August 2022
  • Hi, What @faktor1werbung says is correct (thanks!). Did you handle it? Best regards
    in How I use a .ttf font? Comment by Phil August 2022
  • I noticed that there is no JS for moving the sidebar to the top at your staging site, so I added it. This JS is working, but because of recent changes, it hides under the content. To fix it I have added to the custom CSS section, a CSS that fixes it…
    in Woocommerce sidebar at the TOP of the page Comment by Phil August 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in sandwitch menu on mobile and tablet Comment by Phil August 2022
  • The other way to achieve that is to use Header Builder 2.0, and assign the Header to the Shop. https://support.muffingroup.com/video-tutorials/building-mobile-headers/ https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in Transparent header Comment by Phil August 2022
  • Hi, I can see that you are using the Header Builder. Edit your header, select the Sticky version, open the Section option go to Advanced -> Border, and you can set the border/box-shadow there. https://forum.muffingroup.com/betheme/uploads/603/LZV…
    in Menu Header scroll on Sticky Menu - Add a bottom border or shadow effect Comment by Phil August 2022
  • Sorry, but I quite do not understand. Can you explain it in more detail, please? Thanks
    in template shop archive Comment by Phil August 2022
  • Your website is using HTTPS. https://forum.muffingroup.com/betheme/uploads/303/P0CJWFJ03LJZ.png https://forum.muffingroup.com/betheme/uploads/849/E7HZ2X7GOAN8.png Change the HTTP to HTTPS in the WP settings. Thanks
    in Content displaying correctly in BeBuilder and wrong on Published page. Comment by Phil August 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not work, please send us WordPress dashboard access privately thru …
    in Can't add new pages Comment by Phil August 2022
  • Hello, While publishing a post, please, open the developer tools (F12) open the console, and check if you have any error messages there. If you notice any, please, share me screenshot showing them. Please, also check if the same thing happens with a…
    in The Bebuilder blocks Classic and Gutenberg editor Comment by Phil August 2022
  • Hi, Go to Appearance -> Menus, find a menu with the checkbox Social Menu Top selected, and uncheck it. https://forum.muffingroup.com/betheme/uploads/445/FJKDQ1TU639I.png When you do that in Theme Options -> Social add links to social icons you…
    in social icon on top right Comment by Phil August 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Woocommerce sidebar at the TOP of the page Comment by Phil August 2022
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
    in Images not Comment by Phil August 2022
  • Hi, The Header template translation is not prepared yet. At the moment, there is only the option to have one global template. However, if you have the menu translated, it will change despite the language you have selected. Also, it will be implement…
    in Betheme Header Builder 2.0 translation issue (using WPML) Comment by Phil August 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in preview product images are not displayed Comment by Phil August 2022
  • The conditions are set to include All categories but exclude every single category, like on the following screenshot: https://forum.muffingroup.com/betheme/uploads/598/QFMKF0NY0S4O.png Then it will be assigned only to the main shop page, but not to …
    in template shop archive Comment by Phil August 2022
  • You can set separate padding values for mobile display in Betheme -> Theme options -> Responsive -> Header. https://forum.muffingroup.com/betheme/uploads/288/JY7HAO0BJZYS.png Thanks
    in Subheader padding not working. Comment by Phil August 2022
  • I tried to log in to your dashboard to check this problem but the login credentials are not working anymore. Can you send them again through the contact form like previously, please? Remember to attach a link to this forum discussion. Thanks
    in How to limit the number of products on a category page? Comment by Phil August 2022
  • Hi, Unfortunately, there is no option to set different fonts for different languages. Best regards
    in WPML Comment by Phil August 2022
  • Hi, Sorry, but the images you have sent are not working, and I am not sure what exactly you are referring to. Can you resend them, please? Moreover, can you tell me the name of this plugin, please? Thanks
    in Theme code interfering with site Comment by Phil August 2022
  • Hi, The file that is responsible for templates is shared between pages, posts, templates, headers, etc., so there is no one file for shop templates only. I do not know where and what you want to display, but all elements can be found in the file the…
    in Customizing file based template for item in archive loop Comment by Phil August 2022
  • Hi, Purchase codes (license keys) are not included for plugins that are bundled into the theme. It’s because of the Themeforest license & agreements. This applies to all themes, of course. However, there is no need to use this code because the p…
    in Slider Revolution asking for Go Premium Comment by Phil August 2022
  • Hi, Please, check the following article: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ Follow the steps from it, and your problem will be resolved. Best regards
    in Content displaying correctly in BeBuilder and wrong on Published page. Comment by Phil August 2022
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